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Back 2 Work Complete Training
IT Support Technician Apprentice
£25,000
Multiple locations
Remote or hybrid
Graduate
Junior
Mid
Senior
Leader
Description
A IT support company has need for an IT Apprentice to help support the technology team. The chosen apprentice will help support customers across the Norfolk and Suffolk region.
KEY DUTIES
Provide technical support; answering support queries via phone, email & self service
Supporting users via remote assistance, providing a high level of resolution at first contact
To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process)
To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected
Respond to requests from users and help them resolve hardware or software requirements
Support users in the use of IT equipment by providing necessary guidance and advice
To escalate more complex calls having captured all relevant information in the ticket
CANDIDATE REQUIREMENTS
Independent skills
Team work skills
Organisational skills
Good written and oral communication skills
Self-Motivated
ELIGIBILITY
Have the right to live and work in the UK.
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
WANT TO KNOW MORE?
Apply now to Just IT and we will review your application. If you are suitable, we will be in contact to discuss this opportunity.
Back 2 Work Complete Training
IT Support Technician Apprentice
£25,000
This role has expired