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Exponential-e
Network Technician - 24/7
Private salary
London
Hybrid
Graduate
Junior
Mid
Senior
Leader
Description
Hours: 24/7 Shift Pattern - 2 Days, 2 Nights and 4 Days off
Overall purpose of the job:
Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.
Key responsibilities for this job:
First line support handling customer enquiries and support issues using our ticketing system
Proactive network monitoring of alarms and traps for our customers via our monitoring tools
Troubleshooting circuit faults and working with carriers to achieve fault resolution
Driving fault resolution to ensure SLA s are not breached
Ensure issues are handled effectively by following our SLA Guidelines
Escalation of faults/outages in accordance with Exponential-e procedures
Taking immediate corrective action to restore services
Maintain professional working relationships with customers, suppliers and work colleagues
Creating incident reports/notifications for customer distribution
Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
Passion for working in the networking field and eager to learn and progress.
Experience of working within a customer focused role.
Knowledge of CompTIA Networking, JNCIA or CCNA certification.
Excellent verbal and written communication skills with a professional phone manner
Flexible approach with the ability to work effectively under pressure.
Ability to work in a team with little supervision using own initiative.
Responsible and willingness to take ownership of critical faults.
Positive and professional attitude.
Exponential-e
Network Technician - 24/7
This role has expired