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AWS
Infra Support Engineer
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Description
ID: Job ID: 3015871
Hybrid requirements: This role has flexible working patterns.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Are you a passionate problem solver with a talent for unravelling intricate technical challenges? Do you flourish in an environment that demands innovation, resilience, and the ability to build and maintain robust services? If so, we have an exciting opportunity for you within the Infrastructure Reliability Engineering Organisation (IREO) team.
You’ll have the privilege of being a valued member of an exceptional team, thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment. A day in the life of a support engineer looks something like this:
• Dive deep to pinpoint the underlying causes of customer-related issues, providing valuable assistance in escalations when necessary.
• Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
• Efficiently managing ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met.
• Leading the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation.
• Engaging with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code updates.
• Working with various internal software development teams to actively enhance systems and services within the team’s scope.
• Collaborating closely with experienced engineers and actively engaging in knowledge-sharing sessions with the team.
• Allocated personal development time for mastering new programming languages, honing software development skills, and crafting services to enrich your career growth.
At Amazon Web Services (AWS), you will get hands-on experience with tools and services that exist outside the scope of native AWS products. This presents an exciting opportunity to engage with systems you might not encounter otherwise, allowing you to gain invaluable experience in infrastructure development.
BASIC QUALIFICATIONS
Experience in technical support, or experience troubleshooting and debugging technical systems
Experience scripting in modern program languages
PREFERRED QUALIFICATIONS
Knowledge of web services, distributed systems, and web application development
Experience troubleshooting & maintaining hardware & software RAID
Role tech stack
Life at
AWS
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Culture overview
At Amazon Web Services, you’ll be surrounded by innovative builders pushing the boundaries of cloud technology. You’ll be encouraged to bring your experiences, talents, and passions to work, and in return, be met with opportunities to think big, be bold, and do your best work. Here, you’ll find more than just another job. You’ll find a place where there’s no end to growing your career.
Employee benefits
Enhanced parental leave
Flexible Hours
Laptop
Life Insurance
Pension
Private Healthcare
Share Options
Wellbeing Programme
Office vibe
City Centre
Open Plan
Social Events
Location
Tech at
AWS
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Leadership
Werner Vogels
CTO
Tech overview
Amazon Web Services (AWS) builds and operates some of the largest internet infrastructure on the planet; providing companies of all sizes with an infrastructure web services platform in the cloud. With AWS, customers provision compute power, storage, database, and other cloud resources as their business demands them. To meet the growing demand for AWS Services around the globe, we need exceptionally motivated people who are driven by learning and innovation.
Engineering principles
Communication and collaboration
Continuous delivery
Continuous Development
Knowledge sharing
Mentoring
Monitoring and logging
Company tech stack
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