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Description
Hybrid requirements: This role has flexible working patterns.
Ready for a new challenge?
Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?
If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business.
The role
You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations.
If you tend to take on more of a leadership role in projects, you may be better suited to our senior consultant service designer role.
Essential experience
To succeed in this role you need experience of working as a Service Designer across a range of complex projects.
In your CV and the interview, please show how you have:
· analysed and synthesised complex information into actionable insights, needs and recommendations
· conveyed complex information using storytelling techniques
· designed artefacts to evidence existing and new service systems and experiences
· designed prototypes to test new service concepts
· designed and facilitated workshops and co-design sessions
· helped clients see the value of the design process
· clearly and diplomatically articulated tensions between technical, business and user needs
· designing to government service standards
· the GDS assessment process
· working in agile delivery teams
In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant.
In the interview, please show how you have:
· built trust and developed strong working relationships with stakeholders
· respectfully and effectively challenged decisions or solutions you don’t agree with
· planned your own tasks, in order to achieve the objectives of your project
In the interview we’ll ask you to present a piece of work which demonstrates this experience.
We’ll also ask you questions based around these topics.
Salary
Consultant salary range: £43,000-64,000
What our offer includes:
A competitive pension, health cash plan, share options and discretionary bonus.
Flexible hours and 25 days’ holiday.
People to support you every step of the way.
Where you’ll work
Your working time at Opencast will be split between multiple locations, including from our HQ and hub locations, client site or home. Travel is part of life at Opencast, and takes in account requirements of your work, our clients and your team.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Job interviews are on Microsoft Teams. We’ll make any adjustments to help you.
Want to know more?
Visit our website or email careers@opencastsoftware.com.
Life at
Opencast
Culture overview
At Opencast, our culture is built around purpose, collaboration and growth.
We bring together people, technology and values to create a supportive, inclusive workplace where individuals are trusted to contribute, learn and make a difference. Our teams work collaboratively to deliver high-quality digital services with real-world impact, supported by hybrid ways of working, strong communities and a focus on wellbeing. With opportunities for learning, mentoring and pro-bono work, Opencast is a place where your ideas are valued, your career can develop and the work you do genuinely matters.
Employee benefits
Bonus Scheme
Company Car
Cycle To Work
Flexible Hours
Flexible Working
Free Parking
Health Cash Plan
Home office allowance
Laptop
Learning Allowance
Pension
Share Options
Wellbeing Programme
Office vibe
Clubs & Meetups
Free Coffee
Hackathons
Open Plan
Social Events
Team Building Days
Location
Tech at
Opencast
Leadership
David Sarginson
Director of Architecture & Engineering Capability
Tech overview
At Opencast, we use technology to create meaningful outcomes. Our work spans the full digital delivery lifecycle:
• User-centred design: Research, service design, interaction and content design to ensure solutions meet real user needs.
• Architecture: Designing scalable, secure and sustainable technical strategies that guide end-to-end delivery.
• Software and digital delivery: Building high-quality, reliable software that solves complex business problems.
• DevOps, cloud and platform engineering: Optimising platforms, automating pipelines and managing cloud infrastructure to support resilient services.
• Data and analytics: Turning data into actionable insights to drive better decisions and improve services.
Our approach balances technical excellence with purpose, ensuring every project we deliver is user-focused, sustainable and impactful.
Engineering principles
Agile Process
Code Reviews
Configuration management
Continuous integration
Knowledge sharing
Mentoring
Micro services
Pair programming
Scrum
Test Driven Development
Unit testing
Company tech stack
Microsoft Azure
Java
Node.js
MySQL
Microsoft SQL server (MSSQL)
Spring Boot
Spring Data
Spring
Ruby on rails
Spring MVC
Adobe XD
Scalatra
Scala
Splunk
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