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Opencast
Service Designer - Consultant
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Description
Hybrid requirements: This role has flexible working patterns.
Ready for a new challenge?
Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?
If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business.
**The role **
You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations.
If you tend to take on more of a leadership role in projects, you may be better suited to our senior consultant service designer role.
Essential experience
To succeed in this role you need experience of working as a Service Designer across a range of complex projects.
In your CV and the interview, please show how you have:
· analysed and synthesised complex information into actionable insights, needs and recommendations
· conveyed complex information using storytelling techniques
· designed artefacts to evidence existing and new service systems and experiences
· designed prototypes to test new service concepts
· designed and facilitated workshops and co-design sessions
· helped clients see the value of the design process
· clearly and diplomatically articulated tensions between technical, business and user needs
· designing to government service standards
· the GDS assessment process
· working in agile delivery teams
In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant.
In the interview, please show how you have:
· built trust and developed strong working relationships with stakeholders
· respectfully and effectively challenged decisions or solutions you don’t agree with
· planned your own tasks, in order to achieve the objectives of your project
In the interview we’ll ask you to present a piece of work which demonstrates this experience.
We’ll also ask you questions based around these topics.
Salary
Consultant salary range: £43,000-64,000
What our offer includes:
A competitive pension, health cash plan, share options and discretionary bonus.
Flexible hours and 25 days’ holiday.
People to support you every step of the way.
Where you’ll work
Your working time at Opencast will be split between multiple locations, including from our HQ and hub locations, client site or home. Travel is part of life at Opencast, and takes in account requirements of your work, our clients and your team.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Job interviews are on Microsoft Teams. We’ll make any adjustments to help you.
Want to know more?
Visit our website or email careers@opencastsoftware.com.
Life at
Opencast
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Culture overview
We want to provide our people with interesting work for organisations that matter to them – we give our people the best chance to grow with us.
Our people are honest, hardworking, open and confident – we are smart self-starters. We strive to protect our family culture and we’re not big on hierarchy.
Our internal working groups ensure progressive change to our processes and practices, covering:
• Charity
• Environmental action
• Health and wellbeing
• Inclusive change
• Social committee
• Tech sector engagement
We offer an extensive social and wellbeing calendar providing something for everyone who wants to get involved in Opencast life.
We value and empower our people, doing right by them. We work flexibly and keep hierarchy to a minimum. Our benefits include generous annual leave, training and development, pension, and other financial perks.
Employee benefits
Bonus Scheme
Company Car
Cycle To Work
Flexible Hours
Flexible Working
Free Parking
Laptop
Learning Allowance
Pension
Share Options
Office vibe
Hackathons
Open Plan
Social Events
Location
Tech at
Opencast
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Leadership
David Sarginson
Head of Software Development
Tech overview
Software, digital, & technical delivery
Our software, digital and technical delivery teams work across the development lifecycle, with experienced scrum masters, product owners, business analysts, testers, front-end and back-end software developers. We work with customers to deliver agile transformation and improve ways of working. We have delivered multiple complex services to Government Digital Service (GDS) standards, from discovery through to live.
Architecture
Our growing digital architecture practice combines expertise in enterprise, solution and technical architecture. Our architects work collaboratively to create solutions in the context of our clients’ existing technology estates. We advise on the components required to deliver a new service successfully in line with business goals.
DevOps, cloud & platform engineering
Our DevOps, cloud and platform engineering practice brings together leading engineers who are true experts, driving the adoption of a DevOps culture and the benefits of cloud computing. We focus on delivering cost savings, reducing time to market, improving scalability and flexibility, as well as enhancing the quality and security of our delivery.
Engineering principles
Agile Process
Code Reviews
Configuration management
Continuous integration
Mentoring
Micro services
Pair programming
Test Driven Development
Unit testing
Company tech stack
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