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Ad Signal
Head of Support
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Ad Signal
Head of Support
United Kingdom
Remote
Description
Fully remote UK - Head of Support
Role Overview:
Lead and scale internal customer & technical support operations at Ad Signal
Blend of strategic leadership and hands-on team management
Potential to expand into broader Operations leadership role
Must have the right to work in the UK
Key Responsibilities:
Lead and manage support team, focusing on early-career growth
Scale and optimise support operations in a fast-growing business
Oversee SRE-like support processes
Act as escalation point for complex issues and stakeholders
Collaborate with executive team to resource and develop support function
Ensure seamless partner system integration and user journeys
Drive support tooling and automation improvements
Manage support rota, including in/out-of-hours coverage
Preferred Experience:
Team management in scaling/startup environments
Familiarity with enterprise support challenges
Experience in the video content domain (advantageous)
Compensation & Benefits:
Salary: Up to £55,000/year
Holiday: 25 days + UK bank holidays
Remote: Fully remote; ±2hr UK time zone
Working Hours: 9am–6pm, core 10am–5pm, with flexibility
Equipment: MacBook Pro 16”, monitor, keyboard, mouse
Training Budget: £2,000/year + dedicated learning days
Pension: 3% employer contribution
Parental Leave: Enhanced maternity/paternity/adoption/surrogacy policy
Share Options: Significant EMI share scheme allocation
Healthcare: Bupa cash plan (personal or family coverage)
Side Projects: Encouraged, with restrictions on AdTech/ML domains
Life at
Ad Signal
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Culture overview
*Ad Signal Values* Honesty, Loyalty, Tenacity, Accountability *Remote-first* We do not have an office - the company was set up this way and this is how we plan for it to stay. All of our employees are all over the UK and we use the plethora of online tools (and the Google suite) to manage our day and comms. *Flexible working* Although we have core hours, we try to be as flexible as possible with other responsibilities you may have, such as the school run. If you need to be away from your computer at certain times each day please let us know and we will plan around it. If you need to be away as something comes up, please just give us as much notice as possible. There’s a Slack channel called #info-in-out; if you’re going to be away from your desk please let us know in this channel AND a rough eta for your return, so we’re not chasing you unnecessarily. *Please chat nonsense* We have no kitchen or water cooler to gather around and chat about our weekend, hobbies or personal lives; so please feel free to chat about whatever you like in Slack or while pairing. You’re not going to be criticised for talking with the team a healthy amount (which is quite a lot), in fact, it’s crucial to our culture; otherwise it will become a silent, sterile place to work, which is not what we want. *Quarterly Meetups* These will be both for team building and fun, and for whiteboarding and other planning. We’ll give plenty of notice beforehand and, since your home is your primary place of work, we will pay for any travel or accommodation. *Share options* We have set aside 10% of the company as share options to be divided amongst our employees. The exact number of shares, and their percentage value of the total company will be set during your interview.
Employee benefits
Enhanced parental leave
Flexible Working
Laptop
Learning Allowance
Pension
Private Healthcare
Share Options
Office vibe
Remote-first
Team Building Days
Location
Tech at
Ad Signal
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Leadership
Anson Kelly
CTO
Tech overview
Our products are focused around providing tools to help clients better manage video collections. We use well supported tools to deliver our products, using Ruby on Rails for web based behaviour paired with Python+Rust for lower level processing of video, audio and image files. Our deployment environment is kubernetes based to leverage existing solutions and to have a degree of portability
Engineering principles
Agile Process
Code Reviews
Communication and collaboration
Continuous delivery
Infrastructure as code
Monitoring and logging
Pair programming
Test Driven Development
Company tech stack
aws
github
kubernetes
postgresql
python
rails
redis
ruby
rust
terraform
Ad Signal
Head of Support
United Kingdom
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