Roles
American Express
Business Analyst (Amex ID: 25006828)
Explore roles
Description
ID: ID: 25006828
Hybrid requirements: This role has flexible working patterns.
We are recruiting for a Business Analyst position with American Express ICS CoE organization. This is a high visibility role to deliver operational support, performance analytics and business insights for the International Card Services division of American Express. The role sits within the ASI (Analytics Strategy & Insights) team, the wider Field Performance & Insights team is specifically responsible for a wide range of functions including performance reporting, incentive payments and providing analytics and insights to drive the performance of the ICS organisation (300+ sales and account development managers).
The FP&I Business Analyst role reports to the Manager of Performance Analytics & Governance team. They will be someone with strong quantitative, analytical, who will create and refine methodologies / models / processes for target-setting & design of Sales incentive plans. The candidate must be able to effectively communicate often complex ideas to audiences who have different levels of seniority and expertise.
To fulfil duties, the Business Analyst will work closely with central team such as Incentive Design and Governance, Incentives CoE, local market Business Planners and technology support groups, as well as Finance and market function leaders. At times the volume of work can be very high and the deadlines very tight, so the analyst should be capable of staying calm and positive, and producing accurate work while under pressure.
Responsibilities include (but are not limited to):
Manage the relationship with the field account managers
Ownership of managing queries reported by Sales & AD managers related to targets and tracking of their performance, scorecards and incentive payments. The analyst takes the lead in issue resolution, sourcing input as required from other FP&I team-members, technology support groups and the Field.
Project Management - Creation / Enhancement of methodologies, models and templates to help senior leaders set annual targets for the Field and to make recommendations on individual scorecard goal ratings (both at mid-year and year-end).
Consolidate disparate data sets across multiple markets, to form useful information
Bring insight through interpreting business performance trends through the provision of meaningful data and analytics.
Working with analytical partners across the globe to leverage best practices in reporting and metric design to drive business effectiveness
Minimum Qualifications
Proactive approach, willingness and ability to innovate to deliver new insights, new tools and process efficiencies
Ability to build a strong internal network and deliver at the highest level
Strong communication skills, with the ability to create clear and compelling presentations to senior leadership
Commercial awareness, with a good understanding of business needs, levers, concerns, and trends
Excellent time management skills, above all having demonstrated focus and success at meeting deadlines, and ability to work under pressure
Strong financial and analytical skills, with the ability to manage, manipulate and analyse complex data
Advanced MS Excel essential, SQL beneficial
Complex problem-solving skills, with regards to identifying and diagnosing data issues when they arise
Good eye for detail
A capable team player but able to work independently and on own initiative
Degree level education or equivalent
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Role tech stack
Life at
American Express
Browse all roles
Culture overview
Our culture is built on a 175-year history of
courageous leadership, innovation, and an
unwavering commitment to back our customers,
communities, and each other. With shared values
and leadership behaviors, we’ve continued to set
the standard for what it means to provide the best
experience every day with premium products and
services that help our customers achieve their
aspirations. As part of Team Amex, you’ll build
strong relationships and collaborate
with colleagues around the world in an
environment where everyone is respected and
valued, and where you can reach your potential.
Here, your voice and ideas matter, your work
makes an impact, and together, you will help us
define the future of American Express.
Employee benefits
Bonus Scheme
Childcare Vouchers
Cycle To Work
Flexible Hours
Flexible Working
Laptop
Life Insurance
Pension
Private Healthcare
Season Ticket Loan
Wellbeing Programme
Office vibe
City Centre
Hackathons
Open Plan
Social Events
Location
Tech at
American Express
Go to profile
Leadership
Ravi Radhakrishnan
Chief Information Officer
Tech overview
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
Make an Impact
Our tech teams power large scale platforms and products, enabling over 100 million global consumers and businesses.
Grow Your Career
Progress as either a people leader or technical expert, while increasing your domain expertise within a high-performing team.
Expand Your Skills
Use the latest languages, technologies, and delivery practices, and demonstrate your skills at internal hackathons, open-source days, and developer events.
Global Tech Career Pathways
Explore roles across 5x career pathways: Engineering & Architecture; Digital Product & Design; Service Delivery; Information Security; Product Delivery & Integration.
Find your place in Tech on #TeamAmex.
Meet our Tech Colleagues, leading through innovation.
Laurence - “What provides unparallel satisfaction in my role is having a meaningful contribution to combating cybercrime.”
Will - “Being able to move into different jobs around the company keeps things varied and exciting.”
Dev - “As a new colleague, I was astonished at how quickly I was able to acclimate… I’ve achieved a lot in my first year.”
Eve - “I thrive on building products and architecture-as-code that cement the data culture we have here.”
Meghan - “I’ve built well-rounded skills and have been able to identify the type of engineering that suits me most..”
Mohan - “Amex has a stellar technology organization; I get opportunities to gain exposure across various stacks.”
Learn more about Tech careers on #TeamAmex.
Engineering principles
Agile Process
Change Management
Code Reviews
Communication and collaboration
Continuous delivery
Continuous Development
Knowledge sharing
Mentoring
Monitoring and logging
Open source contributor
Pair programming
Scrum
Company tech stack
See more