Roles
American Express
Service Assurance Engineer II (Ops Engineer) (Amex ID: 25001766)
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Description
Hybrid requirements: This role has flexible working patterns.
As a Service Assurance Engineer in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express.
Onboarding new technologies. Observability. Drive issue resolution (triage, troubleshoot, resolve). Lead teams as needed to drive resolution. Incident communications.
Minimum Qualifications
Bachelor’s Degree or equivalent in computer science, computer science engineering or related technical experience. 4+ years of varied experience in software engineering. Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated. Experience with debugging techniques for root cause analysis of issues. Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency. ITIL solid understanding: Event, Incident, Release, Problem and Knowledge Management. Experience in one or more of the following: programming languages, networking, Linux/Windows, mainframe, middleware, databases, cloud. Proficient verbal and written communication skills. Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude.
Preferred Qualifications
Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc. DevOps knowledge for highly available IT infrastructure. Building live production APIs and services. Experience with automation development. Familiar with Agile or other rapid application development methods. Hands-on expertise with application design, software development and automated testing. Experience in technology for the banking and payments industries.
Role tech stack
Life at
American Express
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Culture overview
At American Express, we have a special culture built on strong relationships, shared values and purpose, and an unwavering commitment to back our customers, communities, and each other. Flexibility has always been a part of how we work and it’s here to stay with Amex Flex. Whether you’re working virtually, onsite, or seamlessly switching between the two with our hybrid option, you’ll be part of a winning team that embraces collaboration and innovative thinking and respects each colleague and what they contribute. With the powerful backing of American Express and the support of your amazing colleagues, you’ll be able to thrive personally and professionally.
Employee benefits
Bonus Scheme
Childcare Vouchers
Cycle To Work
Flexible Hours
Flexible Working
Laptop
Life Insurance
Pension
Private Healthcare
Season Ticket Loan
Wellbeing Programme
Office vibe
City Centre
Hackathons
Open Plan
Social Events
Location
Tech at
American Express
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Leadership
Ravi Radhakrishnan
Chief Information Officer
Tech overview
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
Make an Impact
Our tech teams power large scale platforms and products, enabling over 100 million global consumers and businesses.
Grow Your Career
Progress as either a people leader or technical expert, while increasing your domain expertise within a high-performing team.
Expand Your Skills
Use the latest languages, technologies, and delivery practices, and demonstrate your skills at internal hackathons, open-source days, and developer events.
Global Tech Career Pathways
Explore roles across 5x career pathways: Engineering & Architecture; Digital Product & Design; Service Delivery; Information Security; Product Delivery & Integration.
Find your place in Tech on #TeamAmex.
Meet our Tech Colleagues, leading through innovation.
Laurence - “What provides unparallel satisfaction in my role is having a meaningful contribution to combating cybercrime.”
Will - “Being able to move into different jobs around the company keeps things varied and exciting.”
Dev - “As a new colleague, I was astonished at how quickly I was able to acclimate… I’ve achieved a lot in my first year.”
Eve - “I thrive on building products and architecture-as-code that cement the data culture we have here.”
Meghan - “I’ve built well-rounded skills and have been able to identify the type of engineering that suits me most..”
Mohan - “Amex has a stellar technology organization; I get opportunities to gain exposure across various stacks.”
Learn more about Tech careers on #TeamAmex.
Engineering principles
Agile Process
Change Management
Code Reviews
Communication and collaboration
Continuous delivery
Continuous Development
Knowledge sharing
Mentoring
Monitoring and logging
Open source contributor
Pair programming
Scrum
Company tech stack
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