You will diagnose technical issues raised by either our Engineering and Platform teams, our clients, as well as by your own monitoring of live services. Assess if the issue needs escalating to third parties for resolution, raise and track accordingly.
Responsible for maintaining Dynamic Client Registrations (DCR) for our clients against new participants joining a scheme and raise issues you may find with the relevant third party or client.
You will use and enhance a catalogue of common search criteria in Elastic to identify, triage, and resolve technical issues raised by either Engineering and Platform teams, our clients directly, or the client relationships team.
Responsible for ensuring that all assigned testing of enhancements to OBConnect applications and services are executed, recorded, and evidenced within an agreed timeframe set by Engineering and Implementation teams.
Estimate testing scope, prioritise tasks, and identify opportunities to automate manual and functional test cases.
Conduct API testing using tools like Postman and validate data integrity.
Collaborate with cross-functional teams, including engineers, product owners, and your team, to clarify issues, identify risks, and ensure comprehensive resolution in a timely manner.
Support the maintenance of client documentation as products evolve.
A client-facing role, you will support the Implementation Lead for both CoP and VoP products in the implementation of Sandbox and Live solutions with new clients.
You will support the education of new and existing clients about our products and services.
Present and explain Implementation Guides and Swaggers to new clients to ensure a smooth build and integration.
Assist by explaining features, clarifying implementation queries, and providing troubleshooting support during integration and testing in Sandbox.
Liaise with our Platform team in the timely and accurate creation of Sandbox and Live instances for both products.
Configuration, connectivity, and integration testing of Sandbox instances in readiness for client testing.
You will use and enhance a catalogue of common search criteria in Elastic to identify, triage, and resolve technical issues raised by our clients directly during their testing.
You will help compile a database of common questions or issues to develop FAQs or troubleshooting guides for our clients.
Once Sandbox integration and testing is completed by the client, you will then support the deployment tasks to get them live with the service(s).
A desire to work within a FinTech environment to deliver API SaaS solutions within the following capacity: Implementation, Support, Testing.
A willingness to learn about new technical products and API integrations.
A technical background – either through education or a minimum of one year’s work experience within a technical environment.
Confident self-starter with a can-do attitude, proactive in approach.
Great interpersonal and communication skills to build and maintain strong professional relationships.
Good telephone and MS Teams skills.
Excellent organisational, planning, and prioritisation skills, able to work to multiple deadlines.
Hardworking and resourceful with good problem-solving abilities.
Friendly, helpful team player with a desire to deliver excellent client service.
Happy working autonomously as well as in collaboration with a wider team.
An excellent command of English, both written and verbal.
Strong numeracy and IT skills.
Happy working in a varied role in a fast-paced environment.
High attention to detail and resolution follow-through.
Ability to thrive under pressure.
Experience in the financial services or payments sector would prove useful but is not essential.
Patience and the ability to remain calm in stressful situations.