Information Security Manager (Amex ID: 25002816)

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American Express

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American Express

Information Security Manager (Amex ID: 25002816)

London

Hybrid

Description

Hybrid requirements: This role has flexible working patterns.

As part of our diverse tech team, you can partner with technology and business partners across business functions/processes to ensure alignment, understanding and ongoing communication on risk controls and regulatory/compliance requirements. Works individually and with teams on both structured and unstructured assignments. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

As an Information Security Manager in our Mission Control Governance & Service Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. This role ensures that technology resilience service is delivered effectively and that identified actions to maintain or improve levels of service are implemented. The Information Security Manager will perform proactive assessments on all functions within Mission Control to ensure that any gaps are identified and remediated. Partnering with Information Security, Infrastructure teams, Business Continuity Management, Crisis Management and Cyber Risk Management, this role will be instrumental in sharing relevant projects and activities to bolster Operational Resilience posture and the Mission Control vision.

Responsibilities

Develop and manage Operational Resilience governance reporting and metrics for Technology

Inspire teams to have a “resilience-first” mindset and set strategies to ensure that Technology Resilience is best-in-class

Support the development and maintenance of the Mission Control Governance Framework, including policies, procedures, and standards

Central point of contact for vendor DR Plan and Exercise reviews

Perform self-assessments against current and emerging regulations to ensure compliance

Create training programs for Mission Control and partners

Implement projects that improve the risk posture of Mission Control

Gather, summarize, and present key data utilizing dashboards and reporting through analytic tools

Partner with operational resilience co-ordination teams in international markets to ensure consistent implementation of operational resilience framework

Known as the expert of relevant operational and technology related regulations, with a focus on Disaster Recovery and Operational Resilience

Ensure that Mission Control policies, standards and procedures are updated according to the uplift plan

Review and enhance risk related activities including controls, testing, and identify areas of improvement

Supports the analysis of underlying trends and action plans associated with information security, disaster recovery and other domains

Gather, summarize, and present key data utilizing dashboards and reporting

Strong analytical abilities and attention to detail

Ability to create comprehensive reporting and dashboards that summarize large amounts of complex data and present the findings clearly

Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on objectives

Identifies and tracks key achievements and recommend adjustments to cross-functional team plans

Ensures accurate reflection of project/program budgets, forecasts, and actuals with related tools

Communicates with key partners regarding program strategy/plan direction and changes

Minimum Qualifications

The successful candidate for this position must be a proven self-starter with the ability to manage multiple priorities for various stakeholders. In addition, the candidate must possess the following qualifications:

Bachelor’s Degree or equivalent experience in related field

Minimum five years of experience with global operational/technology regulations, preferably in the financial services field (e.g., FFIEC/FBA, RBI guidelines, DORA, UK FCA regulations)

Ability to lead cross-functional, large/complex program or multiple programs

Ability to adapt to situations to quickly resolve issues and/or gain alignment

Ability to communicate with all leadership levels

Ability to use business and technical experience to identify impacts or risks and build plans to mitigate them

Ability to effectively negotiate and influence to reach desired outcomes

Strong knowledge of the inter-relationships between Technology Resilience, Enterprise Resilience, Technology Risk Management and Crisis Management

Experienced knowledge using the core tools used in the planning, analyzing, designing, building, testing, configuring and maintaining of assigned application(s)

Technical Acumen, Adaptability, Collaboration & Teamwork

Continuous Improvement, Drive for Results and Analytical Thinking

Documentation & Technical Writing and Problem Solving

Excellent communication skills: Proficient in technical and business writing, able to produce written reports and templates, able to effectively present information based on audience seniority and level of formality

Self-motivated with an ability to work on one’s own with a strong sense of ownership and accountability

Preferred Qualifications

Experience with ITSM, Incident Management, Business Continuity/Disaster Recovery

Experience in Governance

In depth knowledge of Business Continuity Management practices

Experience with relevant business domain related functions

Life at

American Express

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Culture overview

At American Express, we have a special culture built on strong relationships, shared values and purpose, and an unwavering commitment to back our customers, communities, and each other. Flexibility has always been a part of how we work and it’s here to stay with Amex Flex. Whether you’re working virtually, onsite, or seamlessly switching between the two with our hybrid option, you’ll be part of a winning team that embraces collaboration and innovative thinking and respects each colleague and what they contribute. With the powerful backing of American Express and the support of your amazing colleagues, you’ll be able to thrive personally and professionally.

Employee benefits

Bonus Scheme

Childcare Vouchers

Cycle To Work

Flexible Hours

Flexible Working

Laptop

Life Insurance

Pension

Private Healthcare

Season Ticket Loan

Wellbeing Programme

Office vibe

City Centre

Hackathons

Open Plan

Social Events

Location

Tech at

American Express

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Leadership

Ravi Radhakrishnan

Chief Information Officer

Tech overview

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. Make an Impact Our tech teams power large scale platforms and products, enabling over 100 million global consumers and businesses. Grow Your Career Progress as either a people leader or technical expert, while increasing your domain expertise within a high-performing team. Expand Your Skills Use the latest languages, technologies, and delivery practices, and demonstrate your skills at internal hackathons, open-source days, and developer events. Global Tech Career Pathways Explore roles across 5x career pathways: Engineering & Architecture; Digital Product & Design; Service Delivery; Information Security; Product Delivery & Integration. Find your place in Tech on #TeamAmex. Meet our Tech Colleagues, leading through innovation. Laurence - “What provides unparallel satisfaction in my role is having a meaningful contribution to combating cybercrime.” Will - “Being able to move into different jobs around the company keeps things varied and exciting.” Dev - “As a new colleague, I was astonished at how quickly I was able to acclimate… I’ve achieved a lot in my first year.” Eve - “I thrive on building products and architecture-as-code that cement the data culture we have here.” Meghan - “I’ve built well-rounded skills and have been able to identify the type of engineering that suits me most..” Mohan - “Amex has a stellar technology organization; I get opportunities to gain exposure across various stacks.” Learn more about Tech careers on #TeamAmex.