Roles
Goodlord
Business Systems Lead
Explore roles
Goodlord
Business Systems Lead
Multiple locations
NEW
In office
Description
ABOUT THE ROLE
Goodlord’s mission is to provide the best renting experience in the world and we’re on the
hunt for a Business Systems Lead, reporting directly to the CTO, to help us achieve this.
The Business Systems team plays a crucial role in supporting the workflow of internal teams
by administering, automating, and optimising the tools they use, such as Salesforce,
Hubspot, etc. As Business Systems Lead, you will be responsible for ensuring the success of
the Business Systems team, balancing hands-on technical work (40%) with leadership and
management duties (60%). You will play a critical role in aligning the team’s objectives with
the company’s broader goals, and will help drive improvements in internal systems that
ultimately enhance our service and operational efficiency.
No two days are ever the same at Goodlord so what you’ll be up to will vary. The pace we
move at also means priorities will change and you’ll need to be comfortable with this (we’ll
support you!). But these are the things that will be core to your role and will keep you busy.
The day to day stuff:
Lead and manage a team of 4-5 Business Systems Analysts, balancing technical delivery with team development.
Lead the execution of both small-scale tasks (e.g., user management, troubleshooting) and large-scale projects (e.g., building a customer portal).
Ensure smooth functioning of business systems workflows across multiple departments.
Drive continuous improvement within the Business Systems team, focusing on process enhancement and operational efficiency.
Collaborate closely with stakeholders across the company to align systems strategies with business objectives.
Actively support the recruitment, training, and development of team members to build a high-performance culture.
JOB DESCRIPTION
You should apply if you:
Are comfortable with both technical problem-solving and leadership responsibilities.
Have a proven track record of successfully leading and mentoring high-performing teams.
Have deep experience with at least one major CRM platform (e.g., Salesforce, HubSpot, Zendesk), with a strong understanding of sales and marketing funnel implementation.
Can demonstrate proficiency in workflow automation tools (e.g., Zapier, Make/Integromat, Power Automate) and experience designing complex information flows across business systems.
Can effectively partner with stakeholders across Sales, Marketing, and other departments to understand their needs and implement appropriate solutions.
It would also be great if:
Any working familiarity with scripting languages (e.g., Python, Javascript, Apex) will be highly advantageous although not required.
You have experience with data analysis and visualization tools (e.g. Tableau).
You have experience with Agile methodologies and project management tools (e.g. Jira).
Role tech stack
salesforce
zapier
python
javascript
apex
Life at
Goodlord
Browse all roles
Culture overview
Our values guide our decisions, the way we work, our culture and the people we ask to join the team. We work hard, have fun and support each other. We’re not afraid to make mistakes (we’d never learn if we didn’t) and we’re always looking to challenge ourselves. Our style is collaboration based on honesty, friendship and respect. And in the past year we’re proud to have been recognised as a Great Place to work. No one likes a show off, but we can’t not shout about this. We’ve worked hard to make Goodlord great, and it’s important you know this isn’t just words on paper; Goodlordians have validated this which has led to us being accredited: 9th in Deloitte’s UK Technology Fast 50 10th in the UK's best places to work 2022 13th in the UK for great Large-sized workplaces for tech - 2022 18th in the UK for great Large-sized workplaces for women - 2022 Verified by Flexa as a Flexified employer - Top 100 - 2022 23rd in Excellence in wellbeing Large-sized - 2022 We're a PropTech scale-up who have created a revolutionary, cloud-based software platform to bring together agents, landlords and tenants online and process all the paperwork electronically. Our small, self-organising squads build the platforms and tools to help us achieve our mission. We're disrupting an industry, so there's plenty of thorny, real-world problems to solve on behalf of the agents, landlords and tenants that use our system. If you want to develop new skills, there'll be plenty of opportunities: many of our current team joined as back-end or front-end developers, and are now working across the full stack. We are keen advocates of agile delivery; we work closely with our stakeholders and use Kanban to iterate quickly on customer feedback. You'll be learning every day, from the team around you and senior members of the team who you'll have daily exposure to. Visit our careers in tech page to find out more about the team and the way we work.
Employee benefits
Cycle To Work
Flexible Working
Free Food
Laptop
Learning Allowance
Pension
Unlimited Holidays
Office vibe
City Centre
Friday Drinks
Hackathons
Office Dog
Open Plan
Social Events
Location
Tech at
Goodlord
Go to profile
Leadership
Donovan Frew
CTO
Tech overview
Our platform is built with multiple PHP 8 applications running on Symfony (5.4/6), all deployed within Docker containers on a Kubernetes cluster hosted on AWS. Data is persisted in a MYSQL (AWS Aurora) database. Additionally, we leverage AWS Lambda and Amazon API Gateway for running supplementary services. Our UI is a mixture of jQuery and React (using Typescript) and we’re actively pushing to have everything in React. We use Github for version control and Github Actions for building, testing and deploying code to the staging and production environments.
Engineering principles
Agile Process
Automated acceptance testing
Code Reviews
Collective code ownership
Communication and collaboration
Configuration management
Continuous delivery
Continuous Development
Continuous integration
Infrastructure as code
Knowledge sharing
Mentoring
Monitoring and logging
Open source contributor
Pair programming
Rapid release cycles
Scrum
Test Driven Development
Unit testing
Company tech stack
angularjs
aws
behat
circleci
docker
github
helm
javascript
jest
jquery
jquery-ui
kanban
kubernetes
laravel
See more
Goodlord
Business Systems Lead
London
Share role