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Goodlord
Salesforce Service Cloud Specialist
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Description
Hybrid requirements: This role has flexible working patterns.
Goodlord’s mission is to provide the best renting experience in the world and we’re on the hunt for a Salesforce Service Cloud Specialist to help us achieve this.
This role sits within our Business Systems team which plays a crucial role in enhancing the efficiency and effectiveness of our external facing teams by defining, improving, and optimizing our internal processes. As an analyst within the team, you will be responsible for working with, and becoming an expert on, existing and new business processes and software applications. Your role will also involve identifying opportunities for automation and generating high-quality reports to pinpoint bottlenecks and inconsistencies in our teams’ workflows.
Your work will be critical to driving business growth and achieving our strategic goals, and you will have the chance to collaborate with cross-functional teams to implement solutions that positively impact our business outcomes.
No two days are ever the same at Goodlord so what you’ll be up to will vary. The pace we move at also means priorities will change and you’ll need to be comfortable with this (we’ll support you!). But these are the things that will be core to your role and will keep you busy.
The day to day stuff:
Understanding, managing and ultimately automating/improving the operational processes that underlie our Customer Services teams.
Using Salesforce (SFDC) to support business as usual as well as supporting strategic projects for stakeholders across the business
Using SFDC reporting, import wizard, and data loader to query and manipulate data and keep our database updated and accurate as well as providing visibility to everyone from end users up to the executive team on team performance and metrics.
Owning the administration, configuration and support of various third party tools used to power the Customer Services teams (such as Vonage).
Spotting and responding dynamically to new problems that arise in your processes or processes you are introduced to
ABOUT YOU
You should apply if you:
You have significant experience in Salesforce Service Cloud development and administration including Einstein bot, omni channel and routing processes.
You are experienced with, or keen to learn, other tools used for the effective running of a Customer Services business.
You’re confident using spreadsheets and formulae
You have a brilliant command of English in both spoken and written communication
You have a proven ability to prioritise effectively and meet agreed deadlines
You can show empathy for your end-users - the Customer Services team - and recognise how you can improve their day-to-days
You have a passion for learning
Role tech stack
Life at
Goodlord
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Culture overview
Our values guide our decisions, the way we work, our culture and the people we ask to join the team. We work hard, have fun and support each other. We’re not afraid to make mistakes (we’d never learn if we didn’t) and we’re always looking to challenge ourselves. Our style is collaboration based on honesty, friendship and respect.
And in the past year we’re proud to have been recognised as a Great Place to work. No one likes a show off, but we can’t not shout about this. We’ve worked hard to make Goodlord great, and it’s important you know this isn’t just words on paper; Goodlordians have validated this which has led to us being accredited:
9th in Deloitte’s UK Technology Fast 50
10th in the UK's best places to work 2022
13th in the UK for great Large-sized workplaces for tech - 2022
18th in the UK for great Large-sized workplaces for women - 2022
Verified by Flexa as a Flexified employer - Top 100 - 2022
23rd in Excellence in wellbeing Large-sized - 2022
We're a PropTech scale-up who have created a revolutionary, cloud-based software platform to bring together agents, landlords and tenants online and process all the paperwork electronically.
Our small, self-organising squads build the platforms and tools to help us achieve our mission. We're disrupting an industry, so there's plenty of thorny, real-world problems to solve on behalf of the agents, landlords and tenants that use our system.
If you want to develop new skills, there'll be plenty of opportunities: many of our current team joined as back-end or front-end developers, and are now working across the full stack.
We are keen advocates of agile delivery; we work closely with our stakeholders and use Kanban to iterate quickly on customer feedback. You'll be learning every day, from the team around you and senior members of the team who you'll have daily exposure to.
Visit our careers in tech page to find out more about the team and the way we work.
Employee benefits
Cycle To Work
Flexible Working
Free Food
Laptop
Learning Allowance
Pension
Unlimited Holidays
Office vibe
City Centre
Friday Drinks
Hackathons
Office Dog
Open Plan
Social Events
Location
Tech at
Goodlord
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Leadership
Donovan Frew
CTO
Tech overview
Our platform is built with multiple PHP 8 applications running on Symfony (5.4/6), all deployed within Docker containers on a Kubernetes cluster hosted on AWS.
Data is persisted in a MYSQL (AWS Aurora) database. Additionally, we leverage AWS Lambda and Amazon API Gateway for running supplementary services.
Our UI is a mixture of jQuery and React (using Typescript) and we’re actively pushing to have everything in React.
We use Github for version control and Github Actions for building, testing and deploying code to the staging and production environments.
Engineering principles
Agile Process
Automated acceptance testing
Code Reviews
Collective code ownership
Communication and collaboration
Configuration management
Continuous delivery
Continuous Development
Continuous integration
Infrastructure as code
Knowledge sharing
Mentoring
Monitoring and logging
Open source contributor
Pair programming
Rapid release cycles
Scrum
Test Driven Development
Unit testing
Company tech stack
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