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Dunelm
Senior Analyst - Customer Analytics
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This role has expired
Dunelm
Senior Analyst - Customer Analytics
Multiple locations
Hybrid
Description
Hybrid requirements: This role has flexible working patterns.
Are you looking to play a role in the Data & Insight transformation journey of a successful and fast-growing omnichannel retailer? It’s an exciting time at Dunelm, the UK’s biggest homewares brand, as we look to strengthen our talented Analytics and Data Science team in order to achieve our mission to put data and insight at the heart of decision making across the business.
This role will drive business decision making through understanding the customer behaviours across website and stores, both at Dunelm and among our competitor set. You’ll generate insights and recommendations to drive business strategy and decisions, ensuring we’re putting the customer at the heart of everything we do.
What you’ll be doing:
Use large datasets and a variety of analytical techniques to tell compelling stories with the data in an easy-to-understand manner.
Provide actionable insight into customer behaviour to teams across Dunelm in order to drive strategic and customer-led decisions.
Drive a framework and track metrics to understand customer behaviour and put a customer lens on business performance, providing insight into drivers of change, and recommendations for improvement.
Build the customer segmentations needed to improve our understanding of our customers.
Work with others in Analytics and business teams to implement and test projects to improve customer engagement and experience.
Work closely with the Research team to integrate data driven insight and customer research.
Support the democratisation of customer data and insight, including creation of a monthly pack to share key customer insights with the executive team.
Work with the Data Product and Engineering teams to define data products needed by your team to enable insight, as well as data needed from external providers to give a more holistic view of customer behaviours.
As a key member of the Analytics team you’ll play an important role in contributing towards the culture, as well as being an advocate for data, insight and the voice of the customer throughout the business.
What we’ll look for in you:
Experience using your analytical skillset to tackle business problems, preferably in a retail environment.
Strong commercial instinct and business acumen; able to make tangible recommendations .
Creative and curious, with the ability to interrogate data in order to deeply understand drivers of behaviour.
Collaborative, with excellent communication skills and an ability to tell stories through data.
You are adaptable and proactive, and thrive on working in a fast-paced environment.
Experienced in exploring large datasets, with proficiency in SQL. Knowledge of Python, R or another major analytical language is a plus.
Role tech stack
sql
python
r
Life at
Dunelm
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Culture overview
We're here to help our customers create the joy of feeling truly at home. Join us and you'll find our caring and inclusive culture makes this a place you'll feel right at home too. Learn Wherever you work with us and in whatever role, you'll have every opportunity to keep on learning and keep on growing. Thrive We'll take care of you, and make sure your everyday needs are met, so you can focus on doing a great job and being the best version of you. Belong We embrace diversity in all its forms. We'll celebrate the individual you are and value the unique contribution you bring. Colleague Networks All of our colleagues have the opportunity to be part of our four colleague networks. These are Disability & Neurodiversity, LGBTQ+, Gender Equality and Ethnicity & Race. Each network has co-chairs and an exec sponsor who work closely with us to ensure that we are a workplace where everyone feels supported, celebrated, valued and heard. A chance to give something back We're serious about our role in society. Each of our stores is partnered with a local charity and has its own community Facebook page. And we offer our Pausa Cafés for free to local community groups. We're also proud partners of the mental health charities, Mind (UK and Wales), SAMH (Scotland) and Inspire (Northern Ireland). And each year, we'll give you a day's paid leave to support a charity that matters to you. Work your way We have adapted our ways of working to make sure everyone can feel at home wherever they work. For many colleagues at our Head Office in Leicester and our Central London hub that now includes working on a hybrid basis, combining days in the office with time spent working at home or elsewhere across the business.
Employee benefits
Bonus Scheme
Childcare Vouchers
Flexible Working
Free Parking
Laptop
Learning Allowance
Life Insurance
Pension
Private Healthcare
Share Options
Wellbeing Programme
Office vibe
Birthday Off
City Centre
Hackathons
Office Dog
Open Plan
Social Events
Location
Tech at
Dunelm
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Leadership
John Gahagan
Chief Technology and Information Officer
Tech overview
Our Tech, Digital and Data teams are transforming literally every aspect of our business – from the way we manage and make use of our data, to the relationships we share with our customers. Already, their impact has been felt across the business, and indeed by our customers. But this is just the start and we know there are bigger opportunities ahead. Check out our tech blog for tales behind our talented teams: https://engineering.dunelm.com/ Keep on growing Join us on the tech side and you'll have access to a huge array of learning and development opportunities, including a variety of internally created workshops and externally accredited courses. We also have a substantial tech-specific budget to fund e-Learning licenses, conference visits, resources, and qualifications, plus dedicated mentors, well-being buddies and a wide range of network groups to support you as you progress.
Engineering principles
Agile Process
Code Reviews
Communication and collaboration
Continuous delivery
Continuous Development
Continuous integration
Infrastructure as code
Mentoring
Micro services
Pair programming
Scrum
Test Driven Development
Unit testing
Company tech stack
javascript
aws-lambda
graphql
react
typescript
jest
nodejs
sql
python
java
Dunelm
Senior Analyst - Customer Analytics
Leicester
This role has expired