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American Express
Engineering Director (Amex ID: 24011837)
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Description
ID: 24011837
Hybrid requirements: This role has flexible working patterns.
American Express has embarked on an exciting journey transforming our Site Reliability Engineering & Application Support (SRE & AS) Organization. This role will be responsible for working on platforms that are low latency, always available and highly resilient supporting operations that provide 24x7, 365 days a year coverage. The Customer Journey SRE & AS team is a cross functional, collaborative and innovative team responsible for the availability of the real-time authorization network and clearing and settlement platform.
You will be a key Engineering Leader that influences the future of SRE & AS at American Express.
How will you make an impact in this role?
Lead a team of engineers and grow the technical backbone of our organization.
Implement software development practices to build observability, alerting, tracing, automation and self-healing capabilities to maintain the highest levels of platform availability.
Performance tune and enhance the reliability of the infrastructure stack, for both public and private cloud.
Hands on contribution to enterprise solutions, tooling, and initiatives leveraging your technical experience.
Nurture an environment of innovation and continuous improvement, leading changes that drive efficiencies into existing engineering and delivery processes.
Lead experimentation and proof of concepts of new open-source technologies to solve observability, testing and resiliency challenges. Influence the technology adoption for the Customer Journey organization and broader company platforms.
Implement shift left automated testing to prevent defects from reaching production
Ensure all new critical subsystems, microservices, databases and external calls meet the 5 9’s availability requirement.
Provide consultation for all significant functionality changes and peer review critical production hotfixes
Conduct technical code reviews and drive innovation across the organization to adopt industry best practices.
Be part of a global operations team that support a 24/7 model, willingness to work holidays and weekends.
Minimum Qualifications:
Experience coding with Java, python, node, or a similar language with a strong desire to learn new languages. Experience with ML is a plus.
Excellent coding and scripting skills (Terraform/Ansible), knowledge of CICD tools (Jenkins, Gitlab and Artifactory), experience with monitoring/alerting/logging solutions (Splunk, Datadog, AWS, GCP Stackdriver, etc.)
Experience as an SRE in a public cloud environment with experience in designing and building cloud-native applications. Must have hands on experience with Kubernetes.
High degree of technical knowledge, ranging across several technologies (e.g., platform enablers including Prometheus, Consul, Vault, ELK and Infrastructure platforms including Cloud, networking and storage)
Hands on experience in building and enhancing distributed micro-service systems. Must have hands on experience with ServiceMesh products such as Istio.
Awareness of the challenges of distributed systems and practices of building highly available platforms.
An affinity to connect with openness and transparency and a passion to learn new technologies and optimize them to their potential.
Bachelor’s Degree in Computer Science, Computer Engineering, or equivalent work experience.
Experience in a start up is a plus.
Role tech stack
Life at
American Express
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Culture overview
Our culture is built on a 175-year history of
courageous leadership, innovation, and an
unwavering commitment to back our customers,
communities, and each other. With shared values
and leadership behaviors, we’ve continued to set
the standard for what it means to provide the best
experience every day with premium products and
services that help our customers achieve their
aspirations. As part of Team Amex, you’ll build
strong relationships and collaborate
with colleagues around the world in an
environment where everyone is respected and
valued, and where you can reach your potential.
Here, your voice and ideas matter, your work
makes an impact, and together, you will help us
define the future of American Express.
Employee benefits
Bonus Scheme
Childcare Vouchers
Cycle To Work
Flexible Hours
Flexible Working
Laptop
Life Insurance
Pension
Private Healthcare
Season Ticket Loan
Wellbeing Programme
Office vibe
City Centre
Hackathons
Open Plan
Social Events
Location
Tech at
American Express
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Leadership
Ravi Radhakrishnan
Chief Information Officer
Tech overview
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
Make an Impact
Our tech teams power large scale platforms and products, enabling over 100 million global consumers and businesses.
Grow Your Career
Progress as either a people leader or technical expert, while increasing your domain expertise within a high-performing team.
Expand Your Skills
Use the latest languages, technologies, and delivery practices, and demonstrate your skills at internal hackathons, open-source days, and developer events.
Global Tech Career Pathways
Explore roles across 5x career pathways: Engineering & Architecture; Digital Product & Design; Service Delivery; Information Security; Product Delivery & Integration.
Find your place in Tech on #TeamAmex.
Meet our Tech Colleagues, leading through innovation.
Laurence - “What provides unparallel satisfaction in my role is having a meaningful contribution to combating cybercrime.”
Will - “Being able to move into different jobs around the company keeps things varied and exciting.”
Dev - “As a new colleague, I was astonished at how quickly I was able to acclimate… I’ve achieved a lot in my first year.”
Eve - “I thrive on building products and architecture-as-code that cement the data culture we have here.”
Meghan - “I’ve built well-rounded skills and have been able to identify the type of engineering that suits me most..”
Mohan - “Amex has a stellar technology organization; I get opportunities to gain exposure across various stacks.”
Learn more about Tech careers on #TeamAmex.
Engineering principles
Agile Process
Change Management
Code Reviews
Communication and collaboration
Continuous delivery
Continuous Development
Knowledge sharing
Mentoring
Monitoring and logging
Open source contributor
Pair programming
Scrum
Company tech stack
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