Engineering Director – Global Merchant Services Technologies (Amex ID: 24007516)

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American Express

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American Express

Engineering Director – Global Merchant Services Technologies (Amex ID: 24007516)

Burgess Hill

Hybrid

Description

ID: 24007516

Hybrid requirements: This role has flexible working patterns.

The company is making strategic investments in new merchant products and platforms to allow the company to meet its high-reaching global growth agenda. Global Merchant Services Technology is on an exciting journey to redefine the merchant payment experience. Our Merchant platform is a distributed near real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year.

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative, and innovative are just some of the expressions you will hear. It is our people that makes American Express an outstanding place to work.

If you like to challenge the status quo and desire to use best in class technology, it’s time to join the GMST organization which strives for continuous innovation. Are you a change agent with a deep engineering passion to build outstanding products for merchants? If so, we are looking for an enthusiastic, driven, and forward-thinking Engineering Director to join us on our mission.

How will you make an impact in this role?

Collaboration with key business partners to help drive the strategic vision, technical design, development, and delivery of strategic roadmaps and prioritized initiatives across a portfolio of software products / Technology Platforms to ensure they met the evolving needs of American Express and its merchants.

Driving key architectural decisions and design considerations to ensure system scalability and resiliency for transformation and modernization initiatives.

Accountability for delivery, quality, and operational metrics of a portfolio, including system performance, platform availability, operational efficiency, risk management, information security, data management as well as cost efficiency.

Leading a team of successful, forward-thinking, creative, multi-functional Engineers (Scrum masters, Engineers, and Architects) to enable delivery.

Empower teams to automate demand driven scalable application deployments in test or production environments.

Provide technical leadership and coaching to engineers on coding, quality and testing; developing skills and ensuring an environment of continuous engineering improvement through mentoring, feedback, and metrics.

Building a culture of innovation, and development across teams, delivering dynamic software solutions, and inspiring change.

Outcomes:

Ongoing evolution of Amex merchant platforms to be innovative, adopting emerging technologies using modernized distributed architecture.

Continual evolution of the roadmap and strategy.

Heavily influence the success of the team’s goals and build a high-performing team.

Consistent delivery of business value and return on investment.

Strong performance on portfolio metrics, including high availability, resiliency, performance and cost.

Improve productivity, quality, and delivery velocity by introducing DevOps culture and support solutions that enable continuous integration/delivery to bring the reduction in cycle time.

Minimum Qualifications:

University degree in computer science, engineering, or related field required, advanced degree preferred.

Significant years demonstrated senior technical leadership experience leading highly sophisticated, ambitious, multi-functional technology software teams.

Significant years of hands-on engineering and/or software development (of Java, Vert.x, Spring, REST, PostgreSQL, One data and distributed applications design).

Proven years of large-scale capabilities product engineering experience with modern tools and delivery methods in a sophisticated environment (i.e., DevOps, CD/CI, Agile, etc.).

Experience leading large scale Agile portfolio delivery and solution integration.

Technical expertise related to the core components of the tech stack, as well as delivery optimization techniques in a ‘total dev’ continuous delivery environment.

Knowledge of Merchant Ecosystems – Payments Submissions, and Merchant Data Characteristics platforms preferred.

Ability to understand the overall picture of a product roadmap (1 – 3 years) and experienced in building real time/batch distributed applications in cloud Architecture, In Memory computing systems and event driven architecture.

Deep functional knowledge of AXP organization and business processes to effectively influence software solutions.

Ability to lead multiple priorities and rapidly guide the organization through change moments.

Demonstrate thought leadership to overcome challenges and inspire change.

Understand how effectively deliver innovative products that link customer needs and business drivers together.

Be a hands-on technologist that can not only do effective code reviews but can also code, understands what a pull request means, and understands code etiquette.

Possess extraordinary influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross communication process.

Excellent leadership skills, with the ability to impact all levels across functions, conduct intelligent business and technology conversations with SVP and/or EVP level business leaders.

Able to lead with an external view, adopt industry change to drive effectiveness into engineering and delivery processes, building bold solutions.

Experience in building high quality and efficient Engineering teams with a strong engineering approach.

Attract, retain, and develop the best engineering talent in the market; mentor, and cultivate technology leaders within the team.

Able to define precise, well-understood objectives and key results for the department, teams, and individuals.

Role tech stack

Life at

American Express

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Culture overview

Our culture is built on a 175-year history of courageous leadership, innovation, and an unwavering commitment to back our customers, communities, and each other. With shared values and leadership behaviors, we’ve continued to set the standard for what it means to provide the best experience every day with premium products and services that help our customers achieve their aspirations. As part of Team Amex, you’ll build strong relationships and collaborate with colleagues around the world in an environment where everyone is respected and valued, and where you can reach your potential. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Employee benefits

Bonus Scheme

Childcare Vouchers

Cycle To Work

Flexible Hours

Flexible Working

Laptop

Life Insurance

Pension

Private Healthcare

Season Ticket Loan

Wellbeing Programme

Office vibe

City Centre

Hackathons

Open Plan

Social Events

Location

Tech at

American Express

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Leadership

Ravi Radhakrishnan

Chief Information Officer

Tech overview

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. Make an Impact Our tech teams power large scale platforms and products, enabling over 100 million global consumers and businesses. Grow Your Career Progress as either a people leader or technical expert, while increasing your domain expertise within a high-performing team. Expand Your Skills Use the latest languages, technologies, and delivery practices, and demonstrate your skills at internal hackathons, open-source days, and developer events. Global Tech Career Pathways Explore roles across 5x career pathways: Engineering & Architecture; Digital Product & Design; Service Delivery; Information Security; Product Delivery & Integration. Find your place in Tech on #TeamAmex. Meet our Tech Colleagues, leading through innovation. Laurence - “What provides unparallel satisfaction in my role is having a meaningful contribution to combating cybercrime.” Will - “Being able to move into different jobs around the company keeps things varied and exciting.” Dev - “As a new colleague, I was astonished at how quickly I was able to acclimate… I’ve achieved a lot in my first year.” Eve - “I thrive on building products and architecture-as-code that cement the data culture we have here.” Meghan - “I’ve built well-rounded skills and have been able to identify the type of engineering that suits me most..” Mohan - “Amex has a stellar technology organization; I get opportunities to gain exposure across various stacks.” Learn more about Tech careers on #TeamAmex.