Senior Product Manager - Global Loyalty & Benefits (Amex ID: 24008260)

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American Express

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American Express

Senior Product Manager - Global Loyalty & Benefits (Amex ID: 24008260)

Multiple locations

Hybrid

Description

Hybrid requirements: This role has flexible working patterns.

The Global Loyalty & Benefits product vision is to enable customers to get more out of life by choosing Amex. Our team enables much of the product value used by our Cardmembers every day, such as earning rewards every time you use your card, redeeming points (or miles and cashback), accessing lounges and fast track services while travelling & receiving the benefits from elite hotel guest status.

We are hiring for a Senior Manager - Digital Product Management to lead with confidence and grit to improve the experience of our customers. You will play a key role in shaping a product strategy and prioritizing the product features to build. You will also lead product delivery, from crafting the roadmap through to the launch of features and ongoing iteration once live. We’re hiring creative problem-solvers to help us raise the bar in payments and financial services. We believe in inclusion & diversity and the power of relationship and collaboration to deliver the best experiences for our global customers.

How will you make an impact in this role?

Collaborate with marketing, design, engineering, and other product colleagues to create an outcome-oriented product strategy

Build strong relationships with various market teams and P&L (Profit & Loss) owners to understand their needs and challenges

Develop a robust understanding of the loyalty and benefit domain as well as the competitive landscape

Embrace data and insights to build compelling stories and persuade/influence other teams and your leadership to gain buy in to the strategy & roadmap

Move products from new ideas to proof of concept and on to full featured scalable technology enabled solutions

Manage a roadmap/backlog that brings others with you – evangalising the targeted outcomes and ideas to deliver upon those outcomes

Coaching and developing the skills of more junior product managers and owners

Minimum Qualifications:

Experience in software product management throughout the product lifecycle; from discovery to optimization, product delivery and maintaining product health

Proven track record in defining winning product constructs and delivering a product roadmap

Excellent collaborator and experienced working in teams and influencing others without authority, leveraging insights and data to earn the trust and confidence across a wide range of partners throughout the organization

Great storyteller, able to confidently communicate a product vision, strategy and roadmap

Enjoy tackling a problem and apply creative solutions

Understand how technology can improve people’s lives and want to be a part of making people’s lives better with great products

Strong experimental and curious mindset and able to fall in love with a problem without attaching yourself to the solution

Experience in driving solutions to engage and retain customers

Knowledge of Loyalty Programs and associated products is desirable

Life at

American Express

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Culture overview

Our culture is built on a 175-year history of courageous leadership, innovation, and an unwavering commitment to back our customers, communities, and each other. With shared values and leadership behaviors, we’ve continued to set the standard for what it means to provide the best experience every day with premium products and services that help our customers achieve their aspirations. As part of Team Amex, you’ll build strong relationships and collaborate with colleagues around the world in an environment where everyone is respected and valued, and where you can reach your potential. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Employee benefits

Bonus Scheme

Childcare Vouchers

Cycle To Work

Flexible Hours

Flexible Working

Laptop

Life Insurance

Pension

Private Healthcare

Season Ticket Loan

Wellbeing Programme

Office vibe

City Centre

Hackathons

Open Plan

Social Events

Location

Tech at

American Express

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Leadership

Ravi Radhakrishnan

Chief Information Officer

Tech overview

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. Make an Impact Our tech teams power large scale platforms and products, enabling over 100 million global consumers and businesses. Grow Your Career Progress as either a people leader or technical expert, while increasing your domain expertise within a high-performing team. Expand Your Skills Use the latest languages, technologies, and delivery practices, and demonstrate your skills at internal hackathons, open-source days, and developer events. Global Tech Career Pathways Explore roles across 5x career pathways: Engineering & Architecture; Digital Product & Design; Service Delivery; Information Security; Product Delivery & Integration. Find your place in Tech on #TeamAmex. Meet our Tech Colleagues, leading through innovation. Laurence - “What provides unparallel satisfaction in my role is having a meaningful contribution to combating cybercrime.” Will - “Being able to move into different jobs around the company keeps things varied and exciting.” Dev - “As a new colleague, I was astonished at how quickly I was able to acclimate… I’ve achieved a lot in my first year.” Eve - “I thrive on building products and architecture-as-code that cement the data culture we have here.” Meghan - “I’ve built well-rounded skills and have been able to identify the type of engineering that suits me most..” Mohan - “Amex has a stellar technology organization; I get opportunities to gain exposure across various stacks.” Learn more about Tech careers on #TeamAmex.