Roles
American Express
Operations Engineering Director (Amex ID: 24006609)
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This role has expired
Hybrid
Description
ID: 24006609
Hybrid requirements: This role has flexible working patterns.
As an Operations Engineering Director in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. This role is critical in delivery of all Mission Control functions to service the full stack of Amex enterprise solutions. Key responsibilities may include:
How will you make an impact in this role?
Directing a team of engineers encouraging resolution of issues while minimizing escalations required and ensuring timely communications.
Maintain/ build strong, proactive relationships with our Amex Business and Technology partners.
Evolve Mission Control capabilities, identifying automation, self-healing opportunities.
Implement self-healing and automation solutions enabling efficient delivery of Mission Control services.
Partner with Mission Control technology onboarding to acquire knowledge and ensure appropriate knowledge transfer occurs with the Mission Control Operations Engineers.
Minimum Qualifications
University Degree or equivalent experience in computer science, computer science engineering, or related field. Significant years of successful engineering and deployment of enterprise-grade technology assets sophisticated product environment.
Prior relevant Technology and business/industry work experience including architecture design and deployment, systems life cycle management and infrastructure planning and operations.
Leadership experience in leading multiple, large, multi-functional teams or projects.
Demonstrated ability to maintain/ develop strong working relationships and ongoing partnerships.
Understand End to End event flow, upstream and downstream dependencies.
Hands-on coding experience with different technology products or programming languages (e.g. JavaScript, ES6, React, node.js, Typescript, Webpack, etc.)
Ability to setup and configure observability solutions (APM tools, auto alerting, incident routing)
Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.
Solid understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success.
Proficient verbal and written communication skills.
Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude
Preferred Qualifications
In-depth knowledge of the Amex technology stack.
Experience developing roadmaps and staffing forecasts.
Experience leading knowledge transfer, training and job shadowing activities.
DevOps knowledge for highly available IT infrastructure
Demonstrated success with automation development.
Familiar with Agile or other rapid application development methods.
Experience with continuous integration/deployment in an Agile Framework covering the aspect of design development and testing (SDLC)
Hands-on expertise with application design, software development and automated testing.
Knowledge of relevant business domain (such as banking and payments technologies)
Role tech stack
Life at
American Express
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Culture overview
Our culture is built on a 175-year history of
courageous leadership, innovation, and an
unwavering commitment to back our customers,
communities, and each other. With shared values
and leadership behaviors, we’ve continued to set
the standard for what it means to provide the best
experience every day with premium products and
services that help our customers achieve their
aspirations. As part of Team Amex, you’ll build
strong relationships and collaborate
with colleagues around the world in an
environment where everyone is respected and
valued, and where you can reach your potential.
Here, your voice and ideas matter, your work
makes an impact, and together, you will help us
define the future of American Express.
Employee benefits
Bonus Scheme
Childcare Vouchers
Cycle To Work
Flexible Hours
Flexible Working
Laptop
Life Insurance
Pension
Private Healthcare
Season Ticket Loan
Wellbeing Programme
Office vibe
City Centre
Hackathons
Open Plan
Social Events
Location
Tech at
American Express
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Leadership
Ravi Radhakrishnan
Chief Information Officer
Tech overview
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
Make an Impact
Our tech teams power large scale platforms and products, enabling over 100 million global consumers and businesses.
Grow Your Career
Progress as either a people leader or technical expert, while increasing your domain expertise within a high-performing team.
Expand Your Skills
Use the latest languages, technologies, and delivery practices, and demonstrate your skills at internal hackathons, open-source days, and developer events.
Global Tech Career Pathways
Explore roles across 5x career pathways: Engineering & Architecture; Digital Product & Design; Service Delivery; Information Security; Product Delivery & Integration.
Find your place in Tech on #TeamAmex.
Meet our Tech Colleagues, leading through innovation.
Laurence - “What provides unparallel satisfaction in my role is having a meaningful contribution to combating cybercrime.”
Will - “Being able to move into different jobs around the company keeps things varied and exciting.”
Dev - “As a new colleague, I was astonished at how quickly I was able to acclimate… I’ve achieved a lot in my first year.”
Eve - “I thrive on building products and architecture-as-code that cement the data culture we have here.”
Meghan - “I’ve built well-rounded skills and have been able to identify the type of engineering that suits me most..”
Mohan - “Amex has a stellar technology organization; I get opportunities to gain exposure across various stacks.”
Learn more about Tech careers on #TeamAmex.
Engineering principles
Agile Process
Change Management
Code Reviews
Communication and collaboration
Continuous delivery
Continuous Development
Knowledge sharing
Mentoring
Monitoring and logging
Open source contributor
Pair programming
Scrum
Company tech stack
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