If you enjoy bringing order to creative chaos, this Client Project Manager role puts you right at the centre of work that actually lands. Youre not just tracking timelines, youre making sure ideas turn into campaigns that deliver, clients stay engaged, and projects run exactly as they should.

About the role
Youll own your own portfolio of projects, build long-term client relationships and help shape content that actually lands with real people not just in slide decks. Based in our Marketing team, youll plug into everything from design and video to web and strategic marketing.

Whats in it for you

• 4-day working week after probation, giving you real balance
• 31 days holiday including bank holidays plus your birthday off
• High-quality kit and a well-equipped studio environment
• Health cash plan and pension included
• Training, development and regular team days
• A culture focused on output and qualitynot presenteeism

Your responsibilities as Client Project Manager

• Build and manage realistic timelines that keep projects moving smoothly
• Translate briefs into clear, actionable plans that creative teams can execute
• Set up and manage a wide range of projects, keeping assets on brand and to the brief
• Keep clients informed with proactive communication
• Manage feedback, revisions and scope changes whilst keeping an eye on timelines
• Ensure all work meets brand, brief and quality standards before release
• Support commercial elements including quotes, approvals and project value
• Develop and maintain client relationships to support future growth for the agency

What were looking for in a Client Project Manager

• 2 years previous experience managing marketing or creative projects end-to-end
• Advantageous - agency environment exposure with understanding of pace and client expectations
• Strong communication skills across internal teams and external stakeholders
• An organised pro who can stay calm under pressure
• Experience using project management tools and structured file systems
• A bonus if youre familiar with Figma, or similar tools
• Ability to manage budgets, timelines and multiple workstreams effectively
• A nice to have is strong copywriting and proofing skills to support the creative elements of your projects

Working hours
4 days per week, across 8:30am5:00pm, Monday to Friday (office-based). They actually mean that they respect your time and dont expect unnecessary overtime. Their purpose-built office in Telford has easy motorway access and plenty of free parking. This role is 100% office-based, so youll need to be able to travel to and from the studio independently.

If youre ready to step into a Client Project Manager role where you can shape campaigns, build strong client relationships and keep high-quality work movingapply now.

Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Project Manager - Ref: N023

Location:Kidderminster/Sites

Working hours:Monday Friday 8.30am 5.00pm.?

Salary:£50,000padependant on skills, experience, and qualifications.

Benefits:Difference Maker Awards, Salary Sacrifice Pension Scheme, Group Earnings Scheme, Holiday Buy Scheme, Life and AccidentInsurance, Medical?Cash Plan, 23 days holiday increasing to 27 days plus 8 bank holidays, Birthday holiday, Perks and Employee AssistanceProgram.

Overview

NSP is looking for anexperiencedProject Managerto lead the delivery of specialist smoke ventilation projects across residential and commercial developments. This roleinvolvesmanaging projects from design handover through to completion, ensuring they are delivered safely, on time, within budget, and in line with technical specifications.

Working closely with internal teams, you will play a key role in coordinating project activities, driving programme performance, andmaintainingeffective commercial oversight throughout the project lifecycle. This is an excellent opportunity for a proactive and organised professional with a strong background in construction, HVAC, or smoke ventilation systems to take ownership of high-profile projects in a fast-paced environment.

Key Responsibilities:

• Site management of assigned projects including full ownershipand responsibility through to project completion
• Adoptionandfulldetailedreviewoftheprojectfromthedesigndepartment,absorbing and taking over technical implementation and continued development of the project
• Assist the Contract Coordination Team to develop project plans, including scope, timelines, budgets, and resourceallocation
• Assess project requirements and ensure alignment with client specifications andregulatorystandards
• Liaisewithclients,engineersandstakeholderstodefineprojectobjectivesthroughout project lifecycle whilst developing andmaintainingcustomer relationships
• Oversee the installation and commissioning of smoke ventilation systems, ensuringcompliance with designsand safetystandards
• Monitor project progress,adjusting schedules and resources as necessary tomeet milestones,taking into accountcontractual obligations
• Conduct risk assessments and implement mitigation strategies to ensure smooth projectdelivery
• Manage cross-functional teams, including site engineers, contractors, andsubcontractors
• Provide clear direction andmaintain regular communication with all stakeholders, including instruction of procurement requirements to allow Purchase Orders to beraised

Experience and qualifications:

• Ideally 2 years construction or site experience
• ProventrackrecordasaProjectManager
• Locatedwithin commutingdistancetoNSPHQinKidderminster;roleis hybrid/office based with frequent site visits
• FullUKDrivingLicense
• Mayinvolveworkingoutsideregularbusinesshourstomeetprojectdeadlines

Knowledge and skills:

• Proven experience in project management within smoke ventilation, HVAC, or relatedindustries
• Excellentorganisationalandtimemanagementskills,withtheabilitytomanage multiple projects simultaneously
• Strong communicationinterpersonal skills, capable of motivating teams and building client relationships
• Excellentanalyticalandproblem-solvingabilitiesto addressprojectchallenges
• Experience in managing budgets and forecasting project revenue based on works to be completed.
• Abilitytoreaddrawingsandplanapproachtoprojecttocompletion
• Ability to work to deadlines and prioritise workload under pressure

What We Offer:

• Competitive salary and benefits package?
• Opportunities for career development and progression?
• Ongoing training and professional support?
• A collaborative and safety-focused working environment

Please send your CV toour careers email.

People Department, NSP Ltd, Europa Building, Hoo Farm Industrial Estate, 35a Arthur Drive, Kidderminster, DY11 7RA

NSP are an equal opportunities employer

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Please note: This role is contracted to 46.6 weeks per year

As a Group Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Working with us has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits and development opportunities:

• Great operational training and development
• Life assurance scheme
• Personal Development and Training opportunities - We are passionate about our growing team
• A great wellbeing strategy - including access to our Employee Assistance Programme
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Access to some great high street discount vouchers

Here’s an idea of what your shift pattern will be:

• Monday to Friday

Here’s what you need to know before applying:

Your key responsibilities will include:

• To be responsible for the overall efficient and effective management of the contract to ensure great quality, consistent food and beverage services across all areas
• To maintain positive client relationships ensuring
• To ensure the smooth planning of the contract and resources to deliver a first-class service to our clients and customers
• To be responsible for the management, recruitment, development and training of team members
• To ensure the contract is fully compliant with company policies and procedures
• To deliver on the agreed financial budget and run commercially in line with net income and cost targets

Who you are:

Our ideal Manager will:

• Previous experience in contract catering
• Experience of leading and managing teams to deliver results
• Track record of growing sales and retaining business
• Excellent written and oral communication skills
• Strong leadership with the ability to motivate and engage teams
• Ability to liaise with colleagues, customers and clients at all levels
• Quality and process driven with particular focus on delivering results
• Compliant with Company policies and procedures in line with client agreements
• IT Literate (MS Office, Email)

About Us

Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children’s Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children.

Job Reference: com/1304/ / /SU #State Schools

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Your new companyYou will be joining a multi-sector and highly respected civil engineering contractor based in Birmingham, recognised for delivering high-quality infrastructure projects across the UK. This multi-accredited and well-established contractor has a strong orderbook and offers excellent opportunities for career progression and professional development. Their commitment to delivering an exceptional standard of work has positioned them as a leader in the industry, and as part of their continued growth, they are actively seeking a Project Manager to join their team in the Midlands.

This is a full-time permanent position based out of their Birmingham office with site travel as and when required.

Your new roleAs Project Manager, your responsibilities will include:

• Managing site staff, subcontractors and project resources to ensure effective delivery
• Leading project planning, tendering and overall management from inception through to completion
• Ensuring compliance with company HSEQ procedures
• Monitoring and controlling project progress, budget and quality standards on site
• Liaising with clients, designers and the project management team to maintain clear communication
• Chairing project and subcontractor meetings; compiling and distributing progress reports and meeting minutes
• Maintaining accurate contractual records and controlling contract costs
• Submitting operation and maintenance manuals upon project completion
• Identifying and implementing project improvements and innovations.

What you’ll need to succeedIn order to be successful, you must have:

• Proven successful track record of managing large-scale civil engineering projects
• Proficiency in project planning, scheduling and resource management
• Excellent interpersonal and people management skills
• Ability to identify potential risks and develop mitigating strategies
• Expertise in managing project budgets and controlling cost
• Full UK driving licence.

What you’ll get in returnIn return, you will receive:

• Negotiable starting salary (dependent on experience)
• Company car or car allowance (£9,000 per annum)
• 26 days’ annual leave plus bank holidays
• Fuel card
• Yearly reviews (both career and salary)
• 10% employer pension contribution
• Continuous training and development
• Exposure to high-profile and rewarding projects
• Supportive and collaborative work environment
• Opportunity to grow and progress your career with an industry-leading contractor and more.

What you need to do nowIf you’re interested in this role and meet the criteria above, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Please note - this contractor does not hold a licence for sponsored work visas.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Digital Transformation - Success Manager

Location: onsite or WAHA

Salary: £50K to £65K Per Year

Hours: 40 Hours Per Week

Job Overview:

The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment.

Key Responsibilities & Accountabilities:

Strategic Planning:

• Define and execute the digital transformation roadmap for contact center operations.

• Align transformation initiatives with organizational objectives and client priorities.

• Champion TP Digital products and promote adoption across regions.

  Governance & Performance Management:

• Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment.

• Track and report measurable value metrics for transformation initiatives.

• Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders.

• Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time.

  Innovation & Digital Solutions:

• Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams.

• Be a subject matter expert in TP digital tools and products and their implementation requirements

• Foster a culture of innovation and continuous improvement across all delivery centres.

• Apply Lean Six Sigma methodologies to optimize processes and reduce waste.

• Identify and develop solutions for internal operational efficiencies.

  Customer Experience & Service Excellence:

• Enhance customer experience outcomes through process redesign and technology enablement.

• Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes.

  Stakeholder Engagement:

• Collaborate with local and regional leadership to ensure alignment on priorities and execution.

• Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments.

Qualifications & Experience:

• 4+ years of experience in contact centre operational management.
• Experience in transformation, automation and process optimisation.
• Experience in tracking against KPIs and stakeholder engagement at all levels.
• Experience in defining projects requirements, planning and execution.

T echnical Skills:

• Understanding in Lean Six Sigma and continuous improvement methodologies an advantage
• Knowledge of digital tools, automation platforms and analytics.
• Ability to design and track KPIs for transformation and operational efficiency.
• Knowledge of contact centre technologies and best practices.

Core Competencies:

• Planning and execution of plans in order to embed transformation initiatives.

• Strong analytical and problem-solving skills.

• Excellent communication and influencing skills across cultures and geographies.

• Innovation mindset with a focus on measurable outcomes.

• Experienced operational & performance management preferably in a contact centre environment.

  Key Performance Indicators:

  Digital Transformation

• Successfully deliver prioritised transformation initiatives.

• Drive adoption of TP Digital products across global contact centres.

  Operational Efficiency & ROI

• Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients.

  Customer Experience

• Enhance customer experience outcomes through innovation and process redesign.

• Improve service delivery consistency across locations.

  Governance & Value

• Adhere to and maintain governance frameworks and regular performance reviews.

• Demonstrate clear business value from transformation initiatives.

  Continuous Improvement

• Foster a culture of innovation and continuous improvement.

• Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.

Location: Birmingham, Belfast, Newtownards or WAHA

Hours:    40 hours per week – Fully Flex

Salary: 30K Per Year

Number of positions  – 2

Job Summary / Overview

Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints.

You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders.

As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction.

We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers

To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards
• Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability
• Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team
• Be point of escalation for all escalated complaints
• Communicate accurately and professionally with the ability to make informed decisions
• Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards
• Identify root cause and have the ability to report and recommend any actions for continuous improvement
• Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks

Main Job Requirements

• Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role
• Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints
• Is able to demonstrate experience in complex, regulated customer service environment
• Can confidently manage assigned workloads at a team level
• Able to prioritise workloads to meet targets and timelines

Required Skills

• Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling
• Passionate about people engagement and delivering excellent customer service
• Attention to detail
• Is able to demonstrate excellent communication skills both verbally and in writing
• Comprehensive technical/computer skills
• Identifying RCA complaints types and actioning possible solutions to reduce said complaints

Competencies and Specific Skills

• People focused
• Is charismatic and engaging
• Excellent communication and influencing skills
• Advanced relationship building and stakeholder management skills
• Advanced levels of resilience and focus
• Self-motivated and can motivate others, with can-do attitude

Job Title: Digital Transformation - Success Manager

Location: onsite or WAHA

Salary: £50K to £65K Per Year

Hours: 40 Hours Per Week

Job Overview:

The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment.

Key Responsibilities & Accountabilities:

Strategic Planning:

• Define and execute the digital transformation roadmap for contact center operations.
• Align transformation initiatives with organizational objectives and client priorities.
• Champion TP Digital products and promote adoption across regions.

Governance & Performance Management:

• Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment.
• Track and report measurable value metrics for transformation initiatives.
• Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders.
• Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well‑supported, and sustained over time.

Innovation & Digital Solutions:

• Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams.
• Be a subject matter expert in TP digital tools and products and their implementation requirements
• Foster a culture of innovation and continuous improvement across all delivery centres.
• Apply Lean Six Sigma methodologies to optimize processes and reduce waste.
• Identify and develop solutions for internal operational efficiencies.

Customer Experience & Service Excellence:

• Enhance customer experience outcomes through process redesign and technology enablement.
• Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes.

Stakeholder Engagement:

• Collaborate with local and regional leadership to ensure alignment on priorities and execution.
• Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments.

Qualifications & Experience:

• 4+ years of experience in contact centre operational management.
• Experience in transformation, automation and process optimisation.
• Experience in tracking against KPIs and stakeholder engagement at all levels.
• Experience in defining projects requirements, planning and execution.

T echnical Skills:

• Understanding in Lean Six Sigma and continuous improvement methodologies an advantage
• Knowledge of digital tools, automation platforms and analytics.
• Ability to design and track KPIs for transformation and operational efficiency.
• Knowledge of contact centre technologies and best practices.

Core Competencies:

• Planning and execution of plans in order to embed transformation initiatives.
• Strong analytical and problem-solving skills.
• Excellent communication and influencing skills across cultures and geographies.
• Innovation mindset with a focus on measurable outcomes.
• Experienced operational & performance management preferably in a contact centre environment.

Key Performance Indicators:

Digital Transformation

• Successfully deliver prioritised transformation initiatives.
• Drive adoption of TP Digital products across global contact centres.

Operational Efficiency & ROI

Complaints Customer Service Supervisor (Team Leader) – BFSI

Location: Birmingham, Belfast, Newtownards or WAHA

Hours:    40 hours per week – Fully Flex

Salary: 30K Per Year

Number of positions  – 2

Job Summary / Overview

Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints.

You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders.

As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction.

We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers

To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards
• Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability
• Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team
• Be point of escalation for all escalated complaints
• Communicate accurately and professionally with the ability to make informed decisions
• Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards
• Identify root cause and have the ability to report and recommend any actions for continuous improvement
• Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks

Main Job Requirements

• Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role
• Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints
• Is able to demonstrate experience in complex, regulated customer service environment
• Can confidently manage assigned workloads at a team level
• Able to prioritise workloads to meet targets and timelines

Required Skills

• Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling
• Passionate about people engagement and delivering excellent customer service
• Attention to detail
• Is able to demonstrate excellent communication skills both verbally and in writing
• Comprehensive technical/computer skills
• Identifying RCA complaints types and actioning possible solutions to reduce said complaints

Competencies and Specific Skills

• People focused
• Is charismatic and engaging
• Excellent communication and influencing skills
• Advanced relationship building and stakeholder management skills
• Advanced levels of resilience and focus
• Self-motivated and can motivate others, with can-do attitude

Learning and Development Trainer Contract:

Permanent, Part time - 21 hours a week Location:

Bromsgrove Salary:

Up to £18,000 (pro rata) - £30,000 FTE Benefits: 30 days‘ annual leave FTE (rising to 35 with length of service FTE) plus Bank Holidays Company Pension Life Assurance Employee Discount Scheme Free parking Who We Are We are Polaris, one of the UK‘s largest leading communities of children‘s service providers. Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as leaving care services, education and bespoke children‘s services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We‘re ambitious for our children and young people, families and staff, and believe in their futures. You‘ll be part of a warm, ambitious, values-driven team that really cares about the work we do. What This Role Is All About We‘re looking for a creative, passionate person who loves training, people, and a bit of adventure. As our Trainer, you‘ll: Deliver engaging learning sessions in schools, residential homes, online webinars - wherever the learners are. Design fun, fresh, structured training content that actually sticks. Create high-quality resources for our virtual learning environment. Bring energy, enthusiasm and confidence to every group you work with - big or small. Collaborate closely with colleagues from across the organisation, shaping courses that make a real difference. Occasional travel to our offices, schools and Bromsgrove/Milton Keynes head office is part of the role. Who You Are You‘re the kind of person who: Loves teaching, presenting or facilitating and feels totally at home in a face-to-face setting or on a webinar. Brings energy, humour, and connection into every session. Can stay calm and professional even when things get busy. Enjoys juggling multiple tasks and can prioritise effectively. Loves working as part of a team and building relationships. Has solid IT skills (Microsoft Office including PowerPoint, and LMS systems) and a flair for producing high-quality learning content. Is happy to run the occasional early evening/twilight session when needed. It‘s great if you have training/teaching qualifications or VLE experience - but if you‘ve got the passion and skills, we definitely want to hear from you. Ready to Make an Impact If this sounds like your kind of role, please apply. For an informal conversation about this post, please contact Jake Freeman, L&D Team Leader, on

. We are an Equal Opportunities employer. The successful applicant will be subject to a DBS check. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. We reserve the right to withdraw this advert without notification. No agencies, please.

PandoLogic. Category:General, Location:Bromsgrove, ENG-B61 8AQ

Salary:

£28,000 + Bonus + Car + Excellent Benefits - 12 month FTC

Operational Change Coordinator – Field Based - Wolseley

So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As an Operational Change Coordinator based in the Field you’ll be responsible for:

• Transformation of our branches within a defined region
• Picking and packing of stock and returning that stock to regional distribution centres
• Ensuring the site is cleared of all stock prior to completion of each project

This is a full-time, 12 month Fixed Term Contract role working 40 hours per week Monday to Friday and working flexible hours.  You will be expected to work at various sites around the country and be working away from home during the week.  You will be fully expensed for this and will have a company car too.

And here’s what we’d like you to have:

• A willingness to work away from home and have the flexibility to change locations
• Happy to be involved in physical lifting and moving of objects
• Enjoy the variety of different job tasks
• Have some warehouse experience previously

Please be aware that we are extending the application period for this role until the new year. Consequently, interviews will not be held until then. Rest assured, we will review your application, but this process may take a bit longer than usual. If you don’t hear from us right away, please don’t worry. In the meantime, we hope you have a wonderful festive break!

We look forward to receiving your application!

#ACMM150

Join Us as a Business Support Apprentice in Learning & Development!

Location: Bromsgrove/Hybrid
Contract: 18-month fixed-term contract
Hours: Full-time, 35 hours per week
Salary: £14,600.04 per annum
Benefits: Enjoy 30 days of Annual Leave (increasing to 35 with service), Bank Holidays, Company Pension, Life Assurance, Employee Discount Scheme, and Free On-site Parking!

About Us

Welcome to Polaris, one of the UK’s largest communities dedicated to children’s services! For over 30 years, we’ve been passionately transforming the lives of young people through our independent fostering and adoption agencies, Leaving Care services, residential programs, education, and tailored children’s services.

Our nurturing community collaborates to ensure the best outcomes for every child in our care. We are ambitious for our children, families, and staff, believing wholeheartedly in their futures.

We are excited to invite a Business Support Apprentice to join our Learning and Development team at our Head Office in Bromsgrove!

What We Are Looking For

Are you ready to kickstart your career? We’re seeking an enthusiastic Apprentice to help coordinate apprenticeship programs across the Polaris Group while gaining invaluable experience in a supportive environment.

The ideal candidate will be eager to pursue a Business Administration Level 3 qualification, with full study support provided!

Your Key Responsibilities

• Manage the applicant database and maintain communication with applicants throughout the process.
• Assist in promoting exciting apprenticeship opportunities.
• Track apprenticeship progress, completions, and retention, presenting updates at monthly meetings.
• Oversee evaluation forms, analyze feedback, and produce quarterly summary reports.
• Coordinate with external providers and maintain essential documentation, including contracts and health and safety records.
• Assist in onboarding and administration for new apprentice cohorts.
• Manage and maintain the apprenticeship levy portal.
• Provide information to staff regarding apprenticeship processes as needed.
• Act as the first point of contact for assessor and awarding organization queries.

About You

• GCSE qualifications are essential.
• Basic knowledge of Microsoft Office, especially Word.
• Strong communication skills, both verbal and written.
• Well-organized with the ability to manage multiple tasks effectively.

We are an equal opportunities employer. Please note that the successful applicant will be subject to a DBS check.

We reserve the right to withdraw this advert without notification.

Telford

Permanent

Up to circa £60,000+ per annum + Car+ Enhanced benefit package

This is a permanent opportunity working for a well-established and highly successful automation and engineering organisation. They are seeking a Project Manager to provide full project management of automation system projects from receipt of order through to final acceptance at the customers site. This is a great opportunity for an experienced, self-motivated individual to take a leading role within a growing technical environment.

As the Project Manager you will be getting involved in:

• Managing projects from order receipt to final on-site acceptance
• Acting as the primary link between the company and the customer
• Acting as the primary link between the Sales department and internal functions
• Progressing Engineering, Operations and Customer Support teams to ensure project objectives are achieved
• Leading customer project review meetings
• Ensuring factory acceptance tests are completed at the companys location
• Overseeing onsite installation and final acceptance stages
• Preparing and managing schedules and all project-related documentation
• Maintaining regular communication with the customer regarding project status
• Occasional worldwide travel
• Ensuring project costs are controlled in line with approved budgets
• Providing general project support to the business
• Adhering to company policies and procedures

We are looking for someone who has experience in:

• Managing customer projects within a technical or engineering environment
• Strong written and verbal communication
• Demonstrated technical understanding of engineering projects
• Working within manufacturing and/or industrial automation
• Using MS Project and Microsoft Office tools
• Working with international customers (desirable)
• Project management of industrial equipment (desirable)
• BEng / MEng preferred
• HNC / HND with additional relevant experience also considered

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours.If you do not hear from us within this time your details wont be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and operations recruitment.With the best jobs around we are an independent agency working hard for you.

Reference: AA26893

Job Title: Project Manager

Location: Birmingham

Salary: £33,000 - £40,000 per annum

Position: Permanent, Full-Time

Job Summary:

This is an agile technology Project Management role where you will have the opportunity to deliver unique and innovative tech solutions to customers from diverse industry sectors. Trading for over 12 years, the company is a well-known mobile app and web app development agency based in Birmingham’s well-known Jewellery Quarter. Working in the Project Team, you will coordinate the delivery of projects between our Development, UI/UX, Sales Teams and customers.

Applicants must already have the right to work in the UK and not require visa sponsorship now or in the future.

Job Role:

In this role you will have the opportunity to deliver uniquely innovative tech solutions to customers from diverse industry sectors. From the initial meetings, where business objectives are understood, to developing the project and handing over the finished product to our customer - the customer’s experience is at the centre of the role.

You’ll need strong stakeholder management skills, attention to detail, the ability to deliver succinct Project Status Reports to customers, and a keen eye on budgets and the project’s deadlines. This role is ideal for a proactive, well-organised individual who can spot project risks, mitigate them, and negotiate with stakeholders. It is also essential that you can problem solve, capture and document project requirements either as a technical specification, or within tickets.

This role is a great opportunity for you to develop your career as part of a successful technology business, using your existing customer liaising and project management experience to deliver successful app projects on time and within budget.

We are looking for evidence of transferrable skills that demonstrate you will work well with the team, have strong technical problem solving abilities, project management skills, and be capable of carrying out your roles and responsibilities. Whilst not necessary, a technical background, computer science degree, or experience working in a previous software company would be highly desirable. Project Management qualifications such as SCRUM or Prince2 are also desirable.

Deliverables and Responsibilities:

• Deliver end-to-end Agile project management using appropriate PM tooling, owning scope, timeline, budget, and outcomes.
• Own client success and satisfaction from kickoff to delivery, managing expectations and resolving risks/issues early.
• Lead discovery and planning to translate business objectives into clear requirements, priorities, and delivery plans.
• Lead and facilitate effective project meetings and communication across email, phone, and in-person channels, ensuring clear agendas, documented notes, defined actions, and timely status updates.
• Coordinate delivery across internal teams and external suppliers, ensuring dependencies, handoffs, and outputs align.
• Oversee quality and acceptance including UAT coordination and ensuring builds meet specifications, designs, and end-user needs.
• Manage support workflow by coordinating the ticket system to ensure timely, high-quality responses to client requests/issues.
• Drive continuous improvement through process optimisation, documentation, confident use of AI tools/methods, and coaching junior team members.

About you:

• Ability to run technology projects independently and autonomously, getting up to speed quickly and taking ownership with minimal supervision.
• Strong stakeholder management and communication skills, including confident telephone manner and professional written communication (emails, notes, documents).
• Strong listening skills to capture business objectives and translate them into clear requirements (technical specifications and/or well-written tickets).
• Excellent attention to detail, with the ability to spot “what-ifs”, knock-on effects, and wider impacts on scope, time, budget, and quality.
• Strong problem-solving and risk management skills, identifying issues early and driving practical mitigation.
• Competence using project management tools and workflows to manage timelines, budgets, actions, priorities, and deadlines.
• Ability to work effectively under pressure and manage competing deadlines while maintaining quality.
• Confidence using common productivity tools (word processing and spreadsheets), such as Microsoft Word and Excel.
• Willingness and ability to learn on the job, picking up new tasks quickly using available resources and team support.

Additional Information:

The job title and salary offered will be dependent on the candidate’s experience and demonstrated capability.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of the following may also be suitable to apply for this role; Project Admin, Senior project manager, Project Administrator, Technology Project Manager, Scrum Project Manager, Scrum Master, Agile Practitioner, SCRUM Practitioner, Scrum Manager, Agile Manager, Digital Admin, UX Project Manager, UI Project Manager, Web Project Manager, AWS Project Manager, Tech Project Manager, General Admin Assistant, Lead Assistant, Lead Enquiries Assistant, App Project Administrator, App Project Assistant, Web Project Administrator, Web Project Assistant, Account Manager, Digital Account Manager, Project Support Analyst, Assistant Project Manager, Junior Project Assistant may also be considered for this role.

Summary

At Adecco, we believe in putting people first and creating opportunities that make a real difference. As a Contract Consultant, you will play a key role in delivering high-quality recruitment and outstanding candidate care, supporting both our clients and associates every step of the way. You’ll be responsible for attracting top talent, ensuring a seamless onboarding experience, and providing ongoing support to associates while on assignment. Working closely with your line manager, you’ll help deliver results against agreed timelines and costs, all while building strong, lasting relationships.

Main Responsibilities

This is a dynamic, people-focused role where your ability to stay organised, adaptable, and solutions-driven will be key. You’ll bring previous recruitment or HR experience (or transferable skills), along with excellent communication and relationship-building abilities. A strong attention to detail, effective time management, and confidence working both independently and as part of a team are essential. You’ll also be comfortable using MS Office tools and learning new systems quickly in a fast-paced environment.

Key Duties

You’ll take ownership of the full candidate journey, from attraction and registration through to aftercare and ongoing support. This includes ensuring all candidates are compliant with pre-employment checks, maintaining accurate and up-to-date records, and supporting client requirements with precision and care. You’ll act as a trusted point of contact for associates, providing guidance, resolving queries, and supporting with performance and wellbeing where needed.

In addition, you’ll contribute to delivering excellent service by managing payroll processes, supporting vacancy fulfilment, maintaining client data for accurate invoicing, and ensuring all activities align with Adecco policies and compliance standards. You’ll regularly engage with both clients and associates to ensure satisfaction, identify improvements, and strengthen long-term partnerships, while also taking part in training and continuous development.

What We’re Looking For

We’re looking for someone who shares our passion for people, thrives on building meaningful connections, and is motivated to make a positive impact every day.

People-First Mindset You genuinely care about people and are committed to delivering a supportive, inclusive, and positive experience for both clients and associates. You build trust quickly and act with empathy, integrity, and professionalism in everything you do.

Collaborative Team Player You believe in the power of teamwork and actively contribute to a supportive and high-performing environment. You work closely with colleagues, share knowledge, and take pride in achieving shared goals together.

Relationship Builder You’re confident developing strong, long-term relationships based on trust and understanding. You engage with clients and associates proactively, ensuring their needs are met and expectations exceeded.

Confident Communicator & Influencer You communicate clearly and effectively at all levels, adapting your style where needed. You listen actively, ask insightful questions, and are able to influence and guide others while handling challenges with confidence and professionalism.

Driven & Accountable You take ownership of your work and are motivated to deliver results. You bring a proactive, resilient approach, continuously looking for ways to improve performance and add value.

Customer-Centric Approach You are passionate about delivering exceptional service. You take the time to understand needs, respond to feedback, and go the extra mile to create positive experiences.

Organised & Detail-Oriented You manage priorities effectively, stay focused under pressure, and approach tasks with structure and accuracy. You are committed to delivering high-quality work and meeting deadlines.

Adaptable & Growth-Focused You embrace change, remain flexible in a fast-moving environment, and are open to new ideas and ways of working. You are eager to learn, develop, and grow within the role.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

If you’re looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL Workplace Management!

We are looking for a pricing, project and compliance manager for our rapidly growing fire door division, to take new projects from cradle to grave. This person will have a strong facilities management background and have sound knowledge of pricing/tendering, project planning, strong financial awareness, and be able to liaise effectively with stakeholders on both sides of projects.

Duties & Responsibilities

. Taking and understanding information about new projects
. Pricing/estimating and tendering for new work
. Working closely with the APs and operations manager to ensure scheduling requirements are met according to risk factor of work as well as operational assurance

. Provide reports, analysis on performance trends and ensure continuous improvement is met across the division
. Use strong financial awareness to be able to prioritise both new and existing work, working closely with the finance business partner and ultimately budget control
. Expected to manage programs of work and be able to manage several projects of work simultaneously while working closely with the operations manager
. Will work closely with the technical manager

. Provide operational support when required

Skills & Experience

• Fully qualified in an FM related trade (Mechanical, Electrical, Carpentry)
• Good all round IT skills
• Experience within a similar position, within facilities management
• Strong financial acumen
• Strong understanding of FM related compliance and procedures
• Good knowledge of risk management

The Role

As a senior member of the planning function you will lead the project planning and control function on either a major project or be responsible for a number of smaller projects. You will be a key member of the project delivery team and support senior project and programme managers in the successful planning and control of project delivery.

You will also be expected to support the overall business planning requirements of the organisation through the proper resourcing of plans under your control. As a Senior Planner you will utilise your experience and expertise to support improvement activities and ensure best practice is identified and implemented.

You will also help mentor and coach more junior planners within the planning team.

Responsibilities:

• Provide planning and controls leadership for the projects under your control
• Be the technical planning expert ensuring consistent application of standards and procedures, including templates and guidance and support to your programme/project team
• Develop and maintain plans in accordance with the client project management, planning and PM procedures and processes.
• Work closely with project, commercial and finance managers and members of the wider project team to ensure project schedules are accurately developed, maintained, resource and cost loaded.
• Work closely with site and possession planners to ensure cohesion between these different activities and the main project schedule.
• Work closely with the central Bids & Tendering team to ensure tender plans are developed through the mobilisation process into contract plans
• Build and maintain close working relationships with client representatives and work collaboratively to find the most efficient and effective planning and controls solutions.
• Perform critical path analysis and advise of possible actions and areas of concern.
• Ensure that the periodic project reporting requirements are met for both internal and client through the provision of KPI, EV, schedule delay and critical path analysis reports as required.
• Perform analysis and scenario modelling for any potential project change and be able to provide risks, issues, cost, resource and delay analysis.
• Promote and improve planning and controls within the organisation.

What do I need to qualify for this job?

Essential Requirements:

• Degree/HND/HNC level qualifications or relative demonstrable experience.
• Experience of planning major infrastructure projects preferably in the rail industry.
• Experience of working with senior management both internally and in the client organisation.
• Technical planning expert to advanced Primavera level with knowledge and use of other planning tool such as MS Project
• Self-motivated with sound interpersonal and communication skills, coupled with an assertive style of behaviour.
• Practiced analytical and problem solving skills

Desirable Requirements:

• Technical/Engineering/Business background ideally with knowledge of railway signalling.
• Working knowledge and experience of project management methodologies, e.g. Prince 2.
• Experience of leading a planning team to deliver major infrastructure projects preferably in the rail industry.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Project Lead - Transformation & Change

Birmingham (Hybrid)
£60,000 - £65,000 + benefits

We’re working with a leading UK professional services organisation undergoing a significant period of strategic transformation. As part of this journey, they’re looking to hire a Project Lead to join a central transformation and innovation function responsible for delivering change.

This is a fantastic opportunity for someone looking to step beyond traditional project delivery and play a key role in shaping how a complex organisation evolves over the coming years.

The Role

You’ll be responsible for delivering a range of cross-functional, business-critical projects, working closely with senior stakeholders across the organisation.

This isn’t a pure IT delivery role - it’s about driving meaningful business change, improving processes, and helping teams prioritise and execute on their transformation roadmap.

You’ll:

Lead end-to-end delivery of strategic change initiatives
Work with senior stakeholders to define scope, priorities and outcomes
Manage project plans, risks, budgets and governance
Support the development of project management best practice across the organisation
Collaborate with technology and operational teams to embed change effectively
Provide guidance and coaching to colleagues running their own projects

What We’re Looking For:

We’re looking for someone with a strong foundation in project delivery who is ready to step into a more strategic, business-facing role.

You’ll likely have:

Experience delivering projects in a professional services or legal environment
Exposure to business change / transformation initiatives
Strong stakeholder management and communication skills
The ability to work in ambiguous, fast-moving environments
A structured approach to delivery (Prince2, Agile, APM or similar)

Why Apply?

Opportunity to work on high-impact, organisation-wide change programmes
Exposure to senior stakeholders and strategic decision-making
A collaborative and forward-thinking environment focused on continuous improvement
Clear scope for career development within transformation and change
Flexible, hybrid working model

Interim M&A Project Manager (ERP Integration)

Location: Midlands (mostly onsite)
Rate: £550 per day (Outside IR35)
Contract Length: 6-12 months

Overview

We are supporting a fast-growing, acquisitive group in the Midlands seeking an experienced Interim M&A Project Manager to lead the integration of newly acquired businesses into the group’s core ERP systems. This is a critical role focused on ensuring smooth, efficient, and scalable post-acquisition integration.

Key Responsibilities

Support end-to-end ERP integration projects for newly acquired businesses
Manage multiple concurrent integration workstreams
Develop and execute detailed integration plans, timelines, and governance structures
Act as the key liaison between internal stakeholders, acquired entities, and third-party vendors
Ensure alignment of processes, data migration, and system configuration with group standards
Identify and mitigate risks, issues, and dependencies across integration programmes
Drive stakeholder engagement at all levels, including senior leadership
Deliver integrations on time, within scope, and budget
Support post-integration optimisation and continuous improvement

Required Experience

Proven track record as a Project Manager within M&A / post-merger integration
Strong experience delivering ERP implementations or integrations (e.g. SAP, Oracle, Dynamics, NetSuite, etc.)
Ability to manage complex, fast-paced programmes with multiple stakeholders
Strong understanding of business process alignment, data migration, and change management

Birmingham - hybrid
Salary: 46406 to 54595

Job purpose
The Senior Application Lifecycle Manager leads establishment and deployment of an environment for developing, continually improving, and securely operating applications. The role has responsibility for the operational efficiency of our application portfolio.

Role of Directorate and Capability
IT sits within the CFO Directorate, playing an essential role in daily operations and success of the programme. The department provides technical leadership, advisory and delivery of IT services enabling the delivery of our mission. Its main objective is to provide the guiding principles, assurance, systems, processes and promote the skills necessary to enable the maximum use of information and technology to improve the design, construction and ultimately operation of the programme.
The IT Platforms & Operations function is accountable for developing and enhancing core IT technology, orchestrating all parties involved in the delivery of products and services, maintaining quality standards and making service performance visible.

Accountabilities/Responsibilities

• Lead establishment and deployment of an environment for developing, continually improving, and securely operating applications.
• Lead, and have overall accountability for the planning, prioritisation, forward schedule of change, maintenance, and lifecycle of the wide variety applications which exist.
• Lead the rationalisation, optimisation and licensing reclamation of the IT application portfolio to drive operational and financial efficiency.
• Lead coordination of application versioning and deploy, maintain & change, and retire lifecycle for all applications across.
• Own, manage and maintain the Application Service Catalogue.
• Liaise with architects to identify and agree upgrades and rationalisation opportunities for applications across.
• Liaise with the testing team to ensure that applications are appropriately tested before being brought into service.
• Own the relationship with, and manage, third-party suppliers responsible for conducting activities across the application lifecycle.

Skills:

• Systems and software lifecycle: Establishing and deploying an environment for developing, continually improving, and securely operating portfolio of applications.
• Application rationalisation: Ability to drive operational and financial efficiency of the application portfolio, ensuring alignment of applications with business capabilities
• Risk management. Able to plan and implement organisation-wide processes and procedures for the management of risk to the success or integrity of the enterprise.
• Technology Service Management: Ability to plan for, develop, deliver and support IT services and products to meet the needs of a business through application portfolio
• Stakeholder relationship management. Able to influence stakeholder attitudes, decisions, and actions for mutual benefit.

Knowledge:

• Knowledge of application lifecycle management methodologies, tools and processes to manage application lifecycle from conception to end of life
• Knowledge of application rationalisation methodologies and processes to drive operational and financial efficiency
• Knowledge of a range of delivery methodologies (e.g., but not limited to waterfall, agile or lean), their implications and how they can be integrated into IT initiative delivery
• Knowledge of the technology service provider landscape, understanding where future chances exist for collaboration and continuous improvement
• Knowledge of digital information technology, trends, and the opportunities they present

Type of experience:

• Extensive experience overseeing application lifecycle management in a complex environment
• Experience developing and delivering an application lifecycle management strategy
• Experience in understanding users (who they are, what their needs are, how they behave and how they change over time) and deliver applications and services that meet these needs
• Experience of advising senior stakeholders around application lifecycle management, including priorities, complex risks, issues, and appropriate resolutions
• Experience of collaborating with or managing suppliers and vendors

Apply now to join a forward-thinking organisation committed to leveraging technology for better outcomes.

£55,000 - £65,000 + £7,500 car allowance, up to 20% bons and extensive benefits

Full Time/Permanent

Hybrid/Birmingham (2 days a week in the office + occasional UK travel)

The Company:

My client is a well-known retail, hospitality and entertainment brand who operate on a global scale. They are headquartered in Birmingham, and have offices and sites throughout the UK.

The Role:

I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling.

Key Duties:

• Management of the IT Service Desk in alignment with ITIL principles.
• Configuration and deployment management for end user compute estate.
• Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT
• Supplier relationship management including SLA reviews, contract review, supplier processes and documentation.
• Tender and commercial Management including IT procurement and negotiations.
• To support the drive of Digital Transformation and AI adoption within the business
• Carrying out reviews of documentation and processes to ensure they are up to date, relevant and manage through change control procedures.
• To advise on the latest technologies and innovations that will enhance business IT systems

Experience required:

• Proven experience working as an IT Service Delivery Manager/IT Service Manager/IT Service Desk Manager in a fast paced environment.
• Logical sound approach to IT Support and troubleshooting.
• Strong ability to develop customer relationships at all levels.
• Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management,
• Excellent understanding of Microsoft Office 365 and Microsoft Intune.
• Experience of Microsoft CoPilot and other AI tools.
• Previous experience leading a team of Service Desk Analysts including coaching and developing team members
• Previous hospitality, entertainment or retail sector experience is preferred.

Contact:

Please apply via the link or contact (see below) for more information.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Graduate Area Manager

Location: Birmingham

SALARY: 24,000 - 27,000 per annum

Kumon is a supplementary education provider, specialising in Maths and English programmes tailored to any ability. Founded in Japan in 1958, the Kumon Method allows children to manage their learning with the guidance of Instructors.

The Kumon Graduate Program is a 6-month program with rotations of 2, 3, or 6 weeks in multiple departments across the business, tailored to offer graduates exposure to the business and equip them with the skills, attributes, and confidence to become effective Area Managers.

The first 3 months are based in London where graduates will follow a dynamic, structured, and engaging learning and development plan, during which, dedicated time will be spent with the departments that ensure Kumon is always at the forefront in terms of technology, appeal, customer service, and business trend.

To consolidate and apply this valuable learning, the final 6 months will be spent outside of London at one of our regional offices in the UK and this is truly an exceptional opportunity to see Kumon from a rarely seen perspective.

There is also the possibility that you will be eligible to gain two weeks experience in an international office.

The Kumon Graduate Program is a direct pathway to an Area Manager role where you will be partnering with our important franchisees. It is a strategic role that links directly to our business objectives.

As an Area Manager, you will:

• Act as a coach, mentor, and confidante to the franchisees in your area
• Work strategically with your colleagues and counterparts in other areas to deliver growth
• Be a brand ambassador, protecting the integrity of The Kumon Method
• Develop recruitment and retention of students
• Improve practise of the Kumon Method
• Analyse Instructor and student progress
• Ensure continuous learning & development
• The ability to interact, engage, and influence is vital to succeed in this role, we expect all Kumon associates to have excellent communication skills, and contribute to our culture of openness, integrity, and to always be solutions oriented.

In addition to excellent interpersonal skills, you must have:

• Recently graduated with a bachelor’s degree, 2:2 or above.
• At least a grade B in GCSE Maths and English
• A full UK driving license
• The desire for a career in management
• Be passionate about the education sector.
• Able to relocate for the first 6 months of the program - at no cost to yourself.

REF : G01

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we’re happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.