We are currently seeking a confident and enthusiastic call centre manager to join our clients business in a dynamic sales environment.This role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines.
The successful candidate will take ownership of the call centre, including performance, recruitment, structure and supporting the onboarding and growth of new clients.

Key Responsibilities

• Manage day-to-day running of the call centre
• Drive performance across lead generation and appointment setting
• Recruit, onboard, and train new staff
• Implement structure, processes, and accountability across the team
• Monitor call quality, dial activity, and individual performance
• Conduct 1-1s, coaching, and performance management
• Handle underperformance and disciplinary processes
• Support onboarding of new clients
• Work with clients to build and manage their appointment diaries
• Ensure campaigns are set up correctly and performing
• Help expand postcode coverage and lead volume across campaign
• Maintain strong communication between call centre and clients
• Work with senior management to scale the operation
• Maintain standards in line with compliance and company expectations

Key Requirements

• Previous experience managing a call centre or sales/lead generation team
• Strong understanding of outbound lead generation environments
• Proven ability to improve team performance
• Experience recruiting and building teams
• Confident managing staff and addressing performance issues
• Able to manage both internal team performance and external client expectations
• Hands-on management style

If you thrive in a call centre sales environment and are looking for your next challenge we encourage you to apply .

This is an exciting time for Norfolk’s largest conservation charity as it celebrates its centenary year and continues to expand its vital work for Norfolk’s wildlife.

Norfolk Wildlife Trust is seeking a highly motivated and experienced project manager to undertake the development phase of a project to deliver an inspiring future vision for Hickling Broad and Marshes.

Project Manager – Wilder Hickling
Salary: £37,783 per annum, pro-rata
Hours: Part-time 3/5
Contract: Fixed Term, until 31 March 2028 (With potential to extend and increase in hours dependant on securing funding for the project delivery stage.)
Location: Norfolk Wildlife Trust, Bewick House 22 Thorpe Road, Norwich, Norfolk, NR1 1RY

About Us

Norfolk Wildlife Trust is the county’s largest environmental charity, committed to the protection and enhancement of Norfolk’s wildlife and wild places.

Norfolk Wildlife Trust is a registered charity and the oldest Wildlife Trust in the country. Established in 1926, we now manage over 60 nature reserves and other protected sites in Norfolk including ten kilometres of coastline, nine Norfolk broads, nine National Nature Reserves and five ancient woodlands.

About the Role

The largest of the Broads, Hickling is a year-round haven for wildlife situated at the heart of a thriving local community and attracting a wide range of visitors. Bringing together workstreams in ecological management, estate management, visitor experience and engagement, this project is based on a shared vision and aims to deliver ecological, social and economic wellbeing outcomes for the nature reserve and the surrounding area.

The successful candidate will initially manage and co-ordinate the development phase of the project to include the detailed planning and deliverables to successfully obtain permissions and funding for the delivery phase.

The post offers an excellent opportunity for a project manager with a proven track record of successfully delivering large scale, multidisciplinary strategic projects in cooperation with colleagues, partners and the local community. You will be supported by a Senior Projects Officer and a project team from across the Trust.

Excellent co-ordination and collaboration skills and the ability to drive delivery are essential to allow you to support and enable the organisation to bring our vision for a Wilder Hickling to life and to make an even greater impact for wildlife in Norfolk.

There is the potential for this role to be extended into the delivery phase of the project subject to the successful outcomes of the development phase.

If you are an experienced project manager, passionate about making a positive impact for Norfolk’s wildlife, we’d love to hear from you.

The initial closing date for applications is 9.00am on Tuesday 5th May 2026.
Interviews are expected week commencing 25th May, but applicants will be reviewed on a rolling basis.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We value respect, integrity, trust and responsibility. We want our people to be as diverse as nature itself and so we particularly encourage applications from those currently under-represented within our sector, including people from minority ethnic backgrounds and people with disabilities. We welcome people of all backgrounds and levels of experience with nature, and continually strive to improve our culture and practices. We are committed to creating a movement that recognises and truly values individual differences and identities. Please let us know if you require any adjustment processes to make our recruitment process more accessible.

No agencies please.

hutdown Delivery Manager

Norwich

Full Time, Permanent: Monday to Friday (39hrs)

8am 4pm (5pm on one day to hit 30hrs)

£55,000 £60,000 per annum

Non-contractual annual bonus up to 18%

25 days annual leave plus Bank Holidays

Our client, a long-established and highly regarded chemical manufacturing business, is seeking an experienced Shutdown Delivery Manager (SDM) to join their Engineering leadership team.

This is a senior role responsible for planning, coordinating and delivering complex site shutdowns within a highly regulated industrial environment.

Proven experience managing and delivering complex site shutdowns is essential, ideally within a formal project-based planning and execution framework.

The Role

Reporting to the Deputy Head of Engineering, the Shutdown Delivery Manager will:

• Develop forward schedules and detailed plans for all site shutdowns
• Interface closely with Operations, Engineering Authority and Subject Matter Experts
• Build and manage site-wide shutdown programmes
• Prioritise and manage high-risk and high-value work packages
• Manage subcontractor relationships
• Coordinate internal engineering resources (Mechanical, EI&C, Maintenance)
• Ensure compliance with UK legislation and site policies (including CDM Regulations 2015)
• Oversee planning, scheduling, permitting, execution and commissioning handover
• Work alongside Projects to integrate capital works into shutdown windows
• Contribute to CAPEX planning and resource validation
• Lead and motivate engineers and planners to ensure safe, compliant delivery

This role requires exceptional organisational ability, stakeholder management skills and experience delivering complex, time-critical engineering projects.

About You

Essential:

• HNC/HND (or equivalent) in an Engineering discipline
• Minimum 5 years management experience
• Experience with CDM Regulations 2015
• Proven track record planning and executing complex shutdowns or turnaround projects
• Strong leadership and stakeholder management skills
• Ability to manage competing priorities logically and effectively
• Continuous improvement mindset

Desirable:

• ILM Level 5 (or equivalent management qualification)
• Membership of a recognised engineering body (e.g. IMechE)
• Upper Tier COMAH site experience
• Knowledge of instrumentation, PLC and control systems
• Experience with LV & HV systems, Compex, Nucleonic devices, AutoCAD

Whats On Offer

• Flexitime (ability to accrue up to 12 additional days leave)
• Enhanced pension (matched contributions plus additional 2%, up to 10%)
• Life assurance (3x salary)
• Private medical cover
• Electric vehicle salary sacrifice scheme
• Gymflex & Cycle to Work schemes
• Employee Assistance Programme

Trainee Junior Project Manager Placement Programme

Please note that this is a training course and fees apply.

Our money back guarantee

If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams.

However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months.

Check our testimonials from the hundreds of candidates we have already helped.

Are you looking to start a new career in Project Management?

If you are organised, competent, dependable and can communicate well and motivate those around you; you could have a truly rewarding future in Project Management.

We specialise in placing candidates within the project sector using our career progression and placement program.

Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience project worker as we will be looking primarily at entry level roles.

Using our experience in providing project management training online and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in the Project Management sector.

The courses in the package have been identified by our recruitment partners as industry standards for the UK and European project sector.

Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers.

Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below.

Step 1 - APM (Association for Project Management) Qualification

The first step is completing the APM Project Fundamentals Qualification (PFQ)

This professional industry-recognised qualification teaches you the fundamental principles of the project profession. The APM are the only chartered project management group in the world.

Study time for the qualification is approximately 20 hours and qualification achieved by completing a 1-hour multiple choice exam.

The course is provided online and comes complete with exam simulators and revision tools.

You will be provided with access to a 1hour online revision workshop prior to sitting your exam.

This qualification will set you on a route to becoming a Chartered Project Professional with additional study and experience.

Step 2 - PRINCE2 Foundation

• PRINCE2 is the most recognised methodology used by Project Managers worldwide and therefore an essential qualification for anybody looking to work in Project Management.
• It is a process driven methodology and often referred to as a waterfall methodology.
• Study time is approximately 15-20 hours and qualification obtained through a 1-hour multiple choice exam.
• The course is provided online and comes complete with exam simulators and revision tools.
• You will be provided with access to a 1-hour online revision workshop prior to sitting your exam.

Step 3 - Project Management Simulation

• With our exclusive online Simulated Project Assignment, you will have the opportunity to make your way through a simulated project which shadows a project manager.
• These projects and scenarios are based on real world project and scenarios.
• Once completed, our tutor will grade your work and issue a certificate of completion.

Step 4 - Recruitment Support

• Now you are qualified for an entry level project management position our recruitment support team will now begin collaborating with you to help you secure your first role in the project management sector.
• We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.9 Trustscore on Trustpilot.
• Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector.
• They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need.

What Now?

To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Typically, an initial deposit of around 180 is required to start the training meaning many candidates are placed in their first role before completing the 12 months finance.

Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Project Management career aspirations.

We look forward to receiving your new application and putting you on the pathway to a new and financially rewarding career in project management.

R13 Recruitment are partnering with an expanding IT services organisation to recruit a Team Manager to lead and develop a core service delivery function providing solutions to the corporate SME market across both Norfolk and the UK.

This is a pivotal leadership role, responsible for stabilising, developing and driving the performance of a key service within the business. Leading from the front, this senior-level role will combine technical credibility, project scoping, planning and coordination, commercial awareness and strong people management to deliver high-quality outcomes for clients. This is a hands-on position and you’ll be expected to remain technically credible while operating at a strategic and operational level.

This position will suit an individual who enjoys taking ownership, driving improvements and making a visible impact across both team performance and client delivery. As a key hire, you will play a central role in creating consistent and high-quality outcomes, whilst working closely with other senior stakeholders. The ideal candidate will have progressed from a technical background into leadership and is now looking for a role where they can make a tangible impact in a forward-thinking business.

Monday to Friday working hours. Salary offered will be commensurate to level of experience.

The Company

This organisation delivers a broad range of IT, telecoms and technology solutions to a national client base, supporting businesses with infrastructure, cloud, security and connectivity services.

With continued growth and investment, they are now focused on strengthening their delivery function - creating an opportunity for an experienced manager to step in, bringing structure and driving performance across the technical delivery and installations teams.

Benefits

• 25 days holiday + bank holidays
• Private medical cover
• Pension scheme
• Gym membership
• Cycle to work scheme
• Employee Assistance Programme
• Clear progression opportunities within a growing group

The Day to Day

• Leading and managing two technical delivery teams.
• Taking ownership of project delivery, ensuring work is effectively scoped, planned, resourced and completed on time, within budget and to a high standard.
• Acting as the senior escalation point for technical and client-related issues.
• Driving improvements across service delivery, processes and performance.
• Managing departmental budgets, forecasting and resource planning.
• Supporting and developing team members through coaching, 1:1s and performance management.
• Working closely with sales teams to support pre-sales, solution design and client strategy.
• Attending client meetings, building strong relationships with key stakeholders across all levels of organisational seniority and technicality, adapting approach accordingly.
• Monitoring KPIs, SLAs and delivery performance.
• Managing non-conformances and identifying continuous improvement opportunities.

You Will Have / Be

• Proven experience in a leadership role within IT, infrastructure or managed services.
• Strong technical background across Microsoft environments (Windows, Azure, Microsoft 365).
• Experience managing client-facing project delivery in a commercial environment.
• Ability to balance technical, commercial, operational and people management responsibilities.
• Confident communicator, able to engage with both technical and non-technical stakeholders.
• Success in managing and developing your team.
• Experience managing budgets, resources and performance metrics.
• A proactive, solutions-focused mindset with the ability to drive change and improvement.
• Resilient, with the ability to lead teams through periods of change.
• Experience within an MSP environment would be highly advantageous, but is not essential.
• Knowledge of ISO standards (e.g. 9001 / 27001), PSA tools (such as Halo), or emerging technologies such as AI would be beneficial.

How to Apply

To hear more details about this opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.

Salary: Grade 5 - £38,724 per annum, pro rata for part time and excellent benefits Hours: 21 per week - flexible working pattern Contract: Fixed term until 31st March 2030 - subject to possible contract extension Closing date: Wednesday 27th May 2026 at 11.30pm We are looking for someone with a proven record of developing collaboration and coproduction across services for people experiencing housing or homelessness issues people, to join us as a Project Coordinator. The role will oversee the development of Shelter’s participation in the Norfolk Homelessness Solution Forum. About this role Your role as Project Coordinator will further develop collaboration and coproduction across organisations who are member of the Norfolk Homelessness Solutions Forum. Specifically, this will involve project management for delivering the Forum’s objectives, overseeing the project communications plan and establishing and leading delivery working groups. You will oversee and support the work of the Norfolk Homelessness Solution Forum’s Lived Experience Coordinator, act as an adviser on good practice for partners and ensure that co-production, collaboration and a person centred focus is at the heart of everything you do. About you You will have experience of managing complex projects, including using a range of Project Management techniques and influencing system change using an evidence base. An outstanding and adaptable communicator, you will have experience of chairing meetings, delivering presentations and working in a multi-disciplinary context with external stakeholders. Your understanding and empathy for the people worst impacted by the housing emergency means you will be able to motivate partner organisations, championing the work of Shelter and the Forum within Norfolk. Benefits We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the project The aim of the Norfolk Homelessness Solution Forum is to bring about system change for homelessness support in Norfolk, by ensuring that the people’s views are transferred into policies and practices that truly support and serve the community. The Forum helps with the sharing of best practice, identifying service gaps and developing strategy to reduce homelessness and rough sleeping. About the Team We have been providing housing advice to the people of Norfolk for almost 30 years, with specialisms in housing legal advice and advocacy. Our team work out of our Community Hub in Norwich and across Norfolk in community settings. We work in partnership with other local services to address interconnected issues which may impact on our clients’ ability to keep a home. This also includes advice for residents of Kings Lynn in partnership with Broadland Housing and Norfolk Citizens Advice. We also deliver housing right awareness sessions to empower local communities to take action on housing issues. About Shelter Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. How to apply Please click ‘Apply for Job’ on the advert. You are required to submit a behaviour-based application with responses to the first five points in the ‘About you’ section of the job description of no more than 350 words per point. Please provide specific examples following the STAR format: Through your responses, please demonstrate how you meet the behaviours below: • We prioritise diversity and have an inclusive and open mindset • We create change and align behind our strategy Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

This is an exciting new role Office-based with parking 35,000K salary with an OTE 50,000K + (uncapped commission structure) Working Hours - do be discussed - Full time only. Initially Monday to Friday but due to my client expanding may include a Saturday with a Monday off. Role Overview This role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines. You will take ownership of the call centre, including performance, recruitment, structure, and supporting the on-boarding and growth of new clients. Key Responsibilities Manage day-to-day running of the call centre Drive performance across lead generation and appointment setting Recruit, onboard, and train new staff Implement structure, processes, and accountability across the team Monitor call quality, dial activity, and individual performance Conduct 1-1s, coaching, and performance management Handle underperformance and disciplinary processes Support on-boarding of new clients Help expand postcode coverage and lead volume across campaigns Work with senior management to scale the operation Key Requirements Previous experience managing a call centre or sales/lead generation team Strong understanding of outbound lead generation environments Proven ability to improve team performance Experience recruiting and building teams Confident managing staff and addressing performance issues Able to manage both internal team performance and external client expectations Business Overview Expanding operation with plans for international growth This is an exciting new role where you can really make a difference and drive the business forward! Please email Louise your CV and I look forward to hearing from you!

Job Title: Technical Assistant

Salary - Circa £30,000 depending on skills and experience

Permanent, 37 hours p/w

Location: Flexible across the east Anglian Water region. Hybrid working, with 1-2 days per week in an Anglian Water office

Personal private healthcare

Virtual GP service for you and your household

Double-matched pension

Life assurance at 8 times your salary

Drive excellence in Water Supply, become our next Delivery Co-ordinator!

We’re looking for someone with great communication skills to join our new Storage Points team as a Delivery Co-ordinator. With a collaborative approach and strong stakeholder engagement, you will assist in the efficient and effective delivery of the Storage Point programme.  Working across all Anglian Water regions, you will co-ordinate reports and technical documentation, such as Delivery Milestone deliverables, whilst assuring the team are adhering to procedures and processes as required.

Water storage points are vital to our water supply network, holding large volumes of water to meet demand, particularly during peak periods like summer. Regular refurbishment is essential to maintain their performance and ensure communities have reliable access to safe, clean water. If you’re ready to make a difference and contribute to our mission, we want to hear from you!

What will I be doing in the role?

• Monitor and report on progress of parcels of work against Capital Delivery Index (CDI) delivery targets (cost, time, efficiency).

• Raise purchase orders and ensure timely payment of invoices.

• Build collaborative relationships with Operational FLMs across Water Supply.

• Support the Programme Manager to ensure the accuracy of data records within corporate systems.

• Schedule any relevant meetings relating to enabling the monthly output completion.

• Prepare highlight reports and change requests to ensure the business is informed of change proactively.

• Support in generation of regular reports to Supply Maintenance Delivery.

• Monitor posted costs on SAP, investigate any anomalies and ensure corrective action is taken.

• Support allocation and generation of job cards within Activ to the relevant person.

• Support specific reporting requirements of parcels such as storage points.

• Attend any relevant meetings to support with completion of the Storage Points Programme.

What do I need to be successful?

• Excellent interpersonal skills.

• Ability to build relationships and collaborate with a range of stakeholders.

• Ability to work to tight deadlines, manage workload and prioritise tasks.

• Strong IT skills.

• Proactive and self-sufficient approach to work.

• Cost and risk-based analysis skills (would be desirable).

​

As a valued employee, you’ll be entitled to:

• Personal private health care including physiotherapy

• 24-hour Virtual GP service for you and your household

• 25 days annual leave - rising with length of service

• Competitive pension scheme - Anglian Water double-matches your contributions up to 6%

• Bonus scheme

• Flexible benefits and working culture to support your wellbeing and lifestyle.

• Life Assurance at 8 times your salary

• Personal Accident cover - up to 5 times your salary

• Paid time off when you’re physically and mentally unwell

• An excellent Family Leave package - to help you support your family including enhanced maternity, paternity, and shared parental leave policies.

Inclusion at Anglian Water:

We welcome everyone! As an equal opportunity employer, we consider all qualified applicants, no matter their gender identity, ethnicity, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We hire and nurture based on merit and a shared passion for making positive impacts. Our commitment is to foster an inclusive environment where everyone feels they belong & can use every drop of their potential

Closing date: 08/05/2026

Role: Service Delivery Manager Location: Norwich (Hybrid) Salary: Up to £40,000 I'm currently supporting a specialist technology services provider seeking an experienced Service Delivery / Service Operations Manager to oversee end-to-end managed support services across a portfolio of clients. This is a pivotal leadership role responsible for service performance, client satisfaction, operational governance, and continual service improvement. You will act as the primary operational contact for key accounts, ensuring SLA/XLA adherence, managing escalations, and driving consistent, high-quality service delivery. Alongside client ownership, you will lead and develop a Support team, providing clear direction, performance management, coaching, and capability development. A strong technical understanding is essential to build credibility with engineering teams and bridge the gap between delivery and client outcomes. You will also analyse service metrics to identify trends, risks, and improvement opportunities, while championing process optimisation, knowledge management, and operational efficiency. Skills & Requirements: Proven experience in service delivery or service operations leadership Strong background in people management and team development Confident client-facing communicator with experience running service reviews Solid technical understanding of service environments and managed services Experience working closely with engineering or technical delivery teams Strong knowledge of ITIL-aligned service management practices Ability to interpret service data and drive improvements from insight Experience within professional services or legal technology environments (desirable) Proactive, solutions-focused mindset with a focus on continual improvement Strong stakeholder management and relationship-building skills Ability to operate in a fast-paced, escalations-driven environmentIf you're interested, reach out to Fintan at TEC Partners for more information

Are you an experienced Change professional who can turn strategy into action?

We are recruiting for a Group Change Delivery Manager to join a well-established Insurance business. This is a great opportunity for someone who enjoys leading business change, managing delivery from scope through to completion, and working across multiple teams, including internationally, to achieve meaningful outcomes for the business.

This is a chance to join a respected Insurance business in a role where you can influence change, improve delivery performance and help shape future ways of working. You’ll have the opportunity to work at both a strategic and hands-on level while making a genuine impact.

If you enjoy leading change, creating structure and bringing people together to deliver successful outcomes, this could be a great next step.

You will take ownership of end-to-end delivery, ensuring projects are completed within agreed scope, time, cost and quality measures. Working closely with key stakeholders, technical leads and cross-functional teams, you will help shape new ways of working and lead the wider change initiatives across the business.

What you’ll be doing as a Change Delivery Manager

Leading end-to-end delivery across business change projects

• Driving business change, particularly across technology-focused projects
• Leading planning, tracking, reporting and change activity for senior management
• Working with cross-functional teams to deliver projects within agreed scope, time, cost and quality
• Supporting stakeholders, platform owners and technical leads to deliver key priorities and roadmaps
• Identifying and managing risks, budgets, forecasts and overall project performance
• Building strong relationships internally and externally to support successful delivery

You will ideally have to be a Change Delivery Manager

• Experience scoping, planning and delivering business change projects within an Insurance, Financial Services or Contact Centre environment
• A proven track record of delivering change within technology-focused environments
• A strong understanding of organisational structures, operating models and ways of working
• Experience across technical, financial, operational and people-related areas
• Experience including budgets, forecasting and cost control
• Experience leading across multiple teams and managing a range of stakeholders
• The confidence to challenge the status quo and drive improvement

Role: Operating Systems Lead
Location: Norwich - 1 day a fortnight onsite

Salary: 70,000- 80,000 + benefits DOE

We’re partnering with a growing, ambitious business to hire an Operating Systems Lead -someone who can take how a company wants to operate and make it work in practice.

This is a high-impact, cross-functional role focused on improving how work actually gets done. You’ll work across teams, systems and processes to reduce friction, improve clarity, and build ways of working that are scalable, reliable and easy to use.

You won’t be writing strategy decks. You’ll be making change stick.

The role
You’ll take ownership of a key internal transformation programme, focused on improving workflows, systems and operational coherence across the business. That means understanding how things really work today - where processes break down, where teams rely on workarounds, and where information gets lost - and then redesigning those workflows end-to-end.

You’ll work closely with senior stakeholders, internal teams and external partners to implement changes, ensuring they are not only delivered but embedded into day-to-day operations. A key part of the role is balancing structure with usability: improving governance and control without adding unnecessary complexity.

There’s also an opportunity to introduce automation and AI where it genuinely improves outcomes, with a focus on practical application rather than theory.

What we’re looking for
We’re looking for someone who has experience improving how work gets done across teams - whether in operations, transformation, business operations or programme delivery roles.

You might come from consulting, a scale-up environment, or a transformation role within a larger organisation. What matters most is your ability to connect the dots between systems, processes and people, and to turn complex, messy environments into something clearer and more effective.

You’ll be comfortable working with ambiguity, confident engaging senior stakeholders, and able to move from diagnosis to implementation with a strong sense of ownership.

Why apply?
This is an opportunity to step into a broad, business-critical role with real scope and visibility. You’ll have the chance to shape how a growing organisation operates end-to-end, working in a flexible, hybrid environment with a strong focus on outcomes over presenteeism.

If you’re looking for a role where you can take ownership of meaningful change, please reach out to Fintan at TEC Partners for more information.

Our client is a dynamic, fast-growing e-commerce business in Norfolk on an exciting growth trajectory, and they’re looking for an experienced People & Performance Manager to help them scale professionally and build a high-performing culture.

This is your chance to make a real impact in a business where you’ll work directly with the owner and leadership team, shaping how they grow. You’ll build structure, embed accountability, and develop their people creating the professional foundations that support strong commercial results.

Reporting directly to the MD, you’ll be a trusted partner to leadership and the link between their management team and staff, ensuring consistency, fairness, and performance across the business.

THE FOUR NON-NEGOTIABLE REQUIREMENTS

To be successful in this role, you must meet all four of the following:

1. Stability & Longevity: A track record of sustained service in your roles (minimum 3+ years in previous positions). They’re looking for someone committed to building long-term impact, not job-hopping. They want you to grow with them.
2. Owner-Operated SME Experience: Direct experience working in small-to-medium owner-operated businesses where you’ve worked closely with the business owner. You understand the dynamics, the pace, and what it takes to support owner-led growth.
3. On-Site Presence (Mon-Fri): Full-time on-site presence at their Norfolk headquarters, every day Monday to Friday. This is a hands-on role requiring daily interaction with teams, managers, and leadership. (Part-time candidates working 4 days per week can be considered, provided all 4 days are on-site.)
4. HR Qualification: CIPD Level 5 or equivalent HR qualification. They need formal HR expertise underpinning your practical experience.

If you don’t meet all four of these requirements, this role is not the right fit and we’d encourage you to consider other opportunities.

WHAT YOU’LL DO (further info found on JD)

• Recruitment & Onboarding
• Performance, Conduct & Development
• Policies, Records & Compliance
• Organisation & Process
• Culture, Communication & Accountability

WHO YOU ARE

Essential Experience

• 3+ years sustained service in your most recent HR & people management
• Direct experience in owner-operated or founder-led SMEs
• Proven experience in recruitment, performance management, and staff conduct
• CIPD Level 5 (or equivalent) HR qualification
• Confidence managing sensitive staff issues and performance improvement
• Strong commercial awareness balancing fairness with business needs

Personal Attributes

• Professional, pragmatic, and balanced
• Calm and confident handling challenging situations
• Discreet with confidential information
• Structured and process-driven
• Commercially aware with sound judgement
• Comfortable setting clear expectations and reinforcing standards

Location & Availability

• Based in or able to commute reliably to Norfolk (Mon-Fri, on-site)
• Right to work in the UK

WHAT MAKES THIS DIFFERENT

This is a business on the cusp of exciting growth, led by an owner who’s genuinely invested in building a professional, scaled operation. You’ll work directly with leadership, shape culture and systems, and see the tangible impact of your work as they grow. It’s hands-on, it’s real, and it matters.

If you’ve thrived in owner-operated businesses and want to build something meaningful, this is the role for you.

Please submit your CV and a brief cover letter (highlighting your experience in owner-operated SMEs and explaining why you’re interested in this specific opportunity).

Please note: Previous applicants to this role will not be considered. This is a new search with revised requirements.

Travel Plan Co-ordinator Manager

42,000 - 57,000 per annum, depending on experience Norwich

Are you passionate about sustainable travel and making a tangible impact on how people move? We are seeking an experienced and motivated Travel Plan professional to lead and grow for the sustainable arm of the company. This is a unique opportunity to combine your expertise in project management, behaviour change, and marketing to help shape the future of sustainable travel.

Overview

As the Travel Plan Co-ordinator Manager, you will play a pivotal role in delivering innovative Travel Plans for a variety of residential, workplace, and educational developments. You will lead a team of dedicated professionals, design impactful campaigns, and work closely with clients and stakeholders to promote sustainable and active travel choices.

This is your chance to join a growing consultancy embedded within a wider transport and engineering business, offering exposure to multi-disciplinary projects and clear career progression opportunities.

Benefits

• Competitive Salary: 42,000 - 57,000 per annum, depending on experience and the value you bring.
• Impactful Work: Contribute to meaningful projects that directly influence how people travel and improve the functionality of communities.
• Career Growth: Be part of a specialist sustainable travel team integrated within a respected engineering consultancy, offering opportunities for professional development and career progression.
• Collaborative Culture: Join a supportive and friendly team where your ideas and contributions will help shape the future of the organisation.

Day-to-Day

Your typical day might include:

• Meeting with clients to discuss Travel Plan strategies and progress.
• Analysing survey data and preparing detailed reports for stakeholders.
• Collaborating with your team to design and execute a marketing campaign promoting sustainable travel options.
• Conducting site visits to assess travel infrastructure and identify opportunities for improvement.
• Mentoring team members, providing feedback, and supporting their professional development.
• Engaging with local communities through events, workshops, or promotional activities.
• Managing project timelines and budgets to ensure successful delivery of Travel Plans.

Responsibilities

As the Travel Plan Co-ordinator Manager, you will:

• Lead the development, delivery, and monitoring of Travel Plans for diverse projects, ensuring they are completed on time and within budget.
• Produce high-quality Travel Plan reports, including data analysis, survey design, and performance monitoring.
• Design and implement marketing and engagement campaigns (both digital and print) to encourage sustainable travel behaviours such as walking, cycling, public transport use, and EV adoption.
• Manage and mentor a team of Travel Plan and marketing professionals, supporting their growth through training, appraisals, and recruitment.
• Build and maintain strong relationships with clients, Local Planning and Transport Authorities, suppliers, and partner organisations.
• Create and manage content for websites and social media platforms, and represent the organisation at external events and presentations.
• Organise and deliver on-the-ground initiatives, including site visits, audits, promotional events, and community challenges.

Qualifications

We are looking for a candidate with:

• A degree in a relevant discipline (e.g., transport, planning, geography, environmental studies, marketing) or equivalent demonstrable experience.
• At least 3 years of experience in travel planning, sustainable transport, or a closely related/marketing-led role, including project management.
• Exceptional written communication skills, with the ability to produce high-quality reports, proofread accurately, and craft compelling copy for various audiences.
• Strong data analysis skills, including survey design, monitoring outcomes, and presenting transport-related data effectively.
• Excellent interpersonal and communication skills, with the ability to engage confidently with diverse audiences, from residents and employees to senior clients and public stakeholders.
• A genuine passion for sustainable and active travel, behaviour change, and community engagement.
• A full UK driving licence and the willingness to travel for site visits, meetings, and occasional evening/weekend events.

Desirable Skills:

• Experience with WordPress, Adobe Creative Cloud (Photoshop, InDesign, Illustrator), and event planning.

How to Apply

If you are ready to lead and grow our clients Travel Plan team, we would love to hear from you. Please send your CV and a short covering note explaining why you are the ideal candidate for this role.

Help us make sustainable travel the easy choice and create a positive impact on communities and the environment. Apply today!