Customer Success & Account Management Jobs in Dunfermline

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Customer Success & Account Management Jobs in Dunfermline

Overview

Looking for top Customer Success and Account Management jobs in Dunfermline? Explore the latest opportunities on Haystack, your go-to IT job board for roles that match your skills and career goals. Whether you're aiming to build strong client relationships or drive customer satisfaction, find the perfect position in Dunfermline’s growing tech scene today.

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Business Development Manager

Business Development Manager - Scotland & North East EnglandAbout the CompanyOur client is a leading provider of engineering and maintenance solutions, serving customers across diverse sectors including chemical and petrochemical, nuclear, oil and gas, pharmaceuticals and biopharma, power and energy, utilities, renewables, and food and beverage.This role will require frequent travel within Scotland and the North East of England. They are offering a competitive bonus of up to 20% of salary plus a car allowance.Key Responsibilities

Business Growth Develop and implement innovative strategies to drive business development, strengthen competitive advantage, and secure new sales in target markets aligned with B-UK strategic objectives. Utilize CRM tools to track and communicate progress effectively.

Sales Performance Achieve sales and growth targets in line with budget and forecast plans. Deliver revenue and gross profit goals for assigned regions and sectors, ensuring maximum customer engagement and opportunity conversion.

Networking & Relationship Building Build strong relationships with key industry stakeholders and partners. Leverage networking channels to identify and generate new business opportunities.

Lead Generation & Market Insight Monitor market trends to identify new leads and emerging opportunities. Explore potential partnerships and untapped markets to expand business reach.

Sector Development Grow established sectors and develop emerging markets through strategic sales and business development initiatives. Support regional business plans and manage internal accounts effectively.

Negotiation & Contract Management Negotiate agreements with new and prospective partners, ensuring deals align with business objectives and delivery capabilities. Collaborate with internal teams to meet compliance and approval requirements.

Customer Relationship Management Foster long-term relationships with key clients, ensuring exceptional service throughout the contract lifecycle and beyond. Represent the business at senior levels and proactively manage client satisfaction.

Market Analysis Provide insights into regional market activity and competitor trends. Feed intelligence into business planning and communicate findings to stakeholders.

Sales Culture & Key Account Management Promote a strong sales and customer-focused culture across the organization. Work closely with operational teams to manage and grow key accounts in line with strategic goals.

Experience & Qualifications

Proven experience in Oil & Gas, Nuclear, Process, Power, and Pharma sectors, with strong industry networks.

Demonstrated success in business development and value-based sales at senior levels.

Background in multi-discipline maintenance, project frameworks, construction projects, and turnarounds.

Operational experience within customer or supply chain roles is highly desirable.

Ability to manage competing priorities in a fast-paced environment and meet strict deadlines.

Excellent communication skills, including presentations and written proposals.

Self-motivated, results-driven, and resilient.

HNC/HND/Degree qualification preferred.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

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Frequently asked questions

What types of Customer Success & Account Management jobs are available in Dunfermline?

Our job board features a variety of roles in Customer Success and Account Management, including Customer Success Manager, Account Executive, Client Relationship Manager, and Technical Account Manager positions tailored to the Dunfermline area.

How can I apply for Customer Success & Account Management jobs in Dunfermline on Haystack?

To apply, simply create a free account on Haystack, upload your CV, and submit applications directly through the job listings. You'll also receive alerts for new opportunities in Dunfermline that match your preferences.

Are there remote or hybrid Customer Success roles listed for Dunfermline?

Yes, many employers in Dunfermline offer flexible working options including remote and hybrid Customer Success and Account Management roles. Filter your job search settings to find positions with these options.

What skills are employers looking for in Customer Success & Account Management candidates in Dunfermline?

Employers typically seek strong communication and interpersonal skills, experience managing client relationships, proficiency with CRM software, problem-solving abilities, and a good understanding of the IT industry in the Dunfermline area.

Can I get career advice or resources for Customer Success roles on Haystack?

Absolutely! Haystack offers resources including interview tips, CV guidance, and industry insights specifically for Customer Success and Account Management professionals to help you succeed in your job search.