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Customer Success & Account Management Jobs in Cardiff
Overview
Looking for top Customer Success & Account Management jobs in Cardiff? Discover the latest opportunities in one of the UK’s fastest-growing tech hubs. Whether you’re an experienced professional or just starting your career, Haystack connects you with leading companies hiring for roles that drive customer satisfaction and business growth. Start your search today and find your next Customer Success or Account Management position in Cardiff!
Complaints Customer Service Supervisor (Team Leader) – BFSI
Teleperformance
Multiple locations
Hybrid
Mid - Senior
£30,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Location: Birmingham, Belfast, Newtownards or WAHA

Hours:    40 hours per week – Fully Flex

Salary: 30K Per Year

Number of positions  – 2

Job Summary / Overview

Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints.

You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders.

As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction.

We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers

To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

  • Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards
  • Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability
  • Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team
  • Be point of escalation for all escalated complaints
  • Communicate accurately and professionally with the ability to make informed decisions
  • Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards
  • Identify root cause and have the ability to report and recommend any actions for continuous improvement
  • Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks

Main Job Requirements

  • Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role
  • Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints
  • Is able to demonstrate experience in complex, regulated customer service environment
  • Can confidently manage assigned workloads at a team level
  • Able to prioritise workloads to meet targets and timelines

Required Skills

  • Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling
  • Passionate about people engagement and delivering excellent customer service
  • Attention to detail
  • Is able to demonstrate excellent communication skills both verbally and in writing
  • Comprehensive technical/computer skills
  • Identifying RCA complaints types and actioning possible solutions to reduce said complaints

Competencies and Specific Skills

  • People focused
  • Is charismatic and engaging
  • Excellent communication and influencing skills
  • Advanced relationship building and stakeholder management skills
  • Advanced levels of resilience and focus
  • Self-motivated and can motivate others, with can-do attitude
Complaints Customer Service Supervisor (Team Leader) – BFSI (Cardiff)
Teleperformance
Cardiff
Hybrid
Senior - Leader
£30,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Complaints Customer Service Supervisor (Team Leader) – BFSI

Location: Birmingham, Belfast, Newtownards or WAHA

Hours:    40 hours per week – Fully Flex

Salary: 30K Per Year

Number of positions  – 2

Job Summary / Overview

Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints.

You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders.

As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction.

We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers

To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

  • Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards
  • Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability
  • Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team
  • Be point of escalation for all escalated complaints
  • Communicate accurately and professionally with the ability to make informed decisions
  • Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards
  • Identify root cause and have the ability to report and recommend any actions for continuous improvement
  • Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks

Main Job Requirements

  • Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role
  • Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints
  • Is able to demonstrate experience in complex, regulated customer service environment
  • Can confidently manage assigned workloads at a team level
  • Able to prioritise workloads to meet targets and timelines

Required Skills

  • Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling
  • Passionate about people engagement and delivering excellent customer service
  • Attention to detail
  • Is able to demonstrate excellent communication skills both verbally and in writing
  • Comprehensive technical/computer skills
  • Identifying RCA complaints types and actioning possible solutions to reduce said complaints

Competencies and Specific Skills

  • People focused
  • Is charismatic and engaging
  • Excellent communication and influencing skills
  • Advanced relationship building and stakeholder management skills
  • Advanced levels of resilience and focus
  • Self-motivated and can motivate others, with can-do attitude
BMW Sales Executive
Sytner
Newport
In office
Junior
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Sytner Group are excited to offer a Permanent Sales Executive role with a basic salary of £20,000 and the potential to make a generous commission.

Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships.

Joining us as a Sales Executive means you will be the key point of contact for our customers during this exciting experience of buying their car, so it’s crucial you get the service right first time and every time.

Interested? Read on for what we are looking for

About the role

Sytner BMW Newport have an exciting opportunity available for an individual who comes from some form of customer service or sales background.

As a Sytner Sales Executive, you will communicate with customers to support and understand their needs, on their journey to buying a new car.

Sytner Sales Executives work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

On top of your salary and very achievable OTE of £50,000, you will also receive a company car and benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers.

About You

You will have good interpersonal skills and take pride in engaging with customers face-to-face and have passion for delivering outstanding customer service.

A full and valid UK driving licence will also be of benefit.

Please note you may be asked to attend an assessment centre.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

  • Enhanced Holiday Entitlement 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on

We represent over 23 of the world’s most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Car Sales Executive
Perfect Placement
Porth
In office
Junior - Mid
£18,000 - £45,800
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Our client, an award-winning dealer group with multiple franchise-approved sites across the South Wales region, is seeking an experienced Used Car Sales Executive to join their busy dealership in Treforest.

This is an excellent opportunity for a Car Sales Executive to develop their career within a dynamic and reputable business that values excellence and rewarding performance.
Benefits:

  • Basic salary of 18,000 per annum with uncapped OTE exceeding 45,800+
  • Strong commission scheme based on overachievement, offering attractive earning potential
  • Personal company car
  • 22 days annual leave plus bank holidays (with day in lieu for bank holiday working)
  • Enhanced health benefits and exclusive employee schemes
  • Workplace pension scheme
  • Full manufacturer-accredited training and development opportunities
  • No Sundays required, working Monday to Saturday with alternate days off

Duties as a Car Sales Executive:

  • Sell used vehicles, accessories, finance products, and warranties to meet and exceed sales targets
  • Develop and maintain outstanding customer relationships, providing exceptional service and support
  • Keep customers informed about delivery schedules and advise on any delays
  • Resolve customer queries promptly and efficiently as a Used Car Sales Executive
  • Collect payments prior to vehicle handover and explain warranty, service, and feature details
  • Introduce customers to the Service Department and ensure a seamless sales process
  • Work collaboratively with the sales team, including Fleet/B2B Sales Executives and Business Managers, to maximise sales opportunities
  • Stay knowledgeable about current products, features, and industry developments

Requirements:

  • Proven and stable used car sales experience, preferably within a franchise-approved dealership environment
  • Strong desire to achieve targets and drive results
  • Excellent customer relationship and communication skills
  • Brand-focused with the ability to work independently
  • Motivated, energetic, and committed to seeking every sales opportunity
  • Full UK driving licence with minimal points
  • Ideally reside in or near Treforest or within a reasonable commuting distance

If you are a motivated Used Car Sales Executive seeking a rewarding position within a successful dealership, this opportunity offers fantastic financial prospects and career development.

Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Treforest and Rhondda Cynon Taf, today to discover more about this fantastic Used Car Sales Executive Vacancy.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don’t settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.

Technical Sales Engineer
Hunter Selection
Newport
Hybrid
Junior - Mid
£25,000 - £30,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Newport

25689/400

Up to 30,000

Benefits Package:

  • A starting salary of up to 32,000
  • 25 days holidays plus bank holidays
  • Early finish on Fridays
  • Christmas saving scheme
  • Contributory private pension
  • Free parking on site
  • Excellent career progression into management

A leading manufacturer of complex mechanical components is looking to add to its progressive sales team. Providing to an international supplier base, this company has an enviable reputation as a market leader in their field across the globe. This is a fantastic opportunity to grow and develop with in one of South Wales’ most stable businesses.

Role & Responsibilities:

  • To promptly respond to Customer Enquiries
  • To select and advise Customers on suitable product selection, this could be remote or with customer site visits
  • To prepare quotations from either Price Lists or from supplier costs
  • To review current stock availability against Customer’s requirements
  • To accurately prepare quotations and (when agreed) establish the current status

Knowledge, Skills & Experience:

  • Previous experience in a Sales related position
  • Ideally a mechanical engineering background within a customer service industry
  • Qualified to C&G, ONC/HND/HNC level or equivalent is desirable but not essential if previous work experience can demonstrate a sound product knowledge

If you are interested in this position please click ‘apply’.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

BMW Used Car Sales Manager
Sytner
Cardiff
In office
Senior - Leader
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE

About the role

Sytner Group is looking for a passionate and driven Used Car Sales Manager to join our motivated sales team at Sytner Cardiff.

As a Sytner Used Car Sales Manager, you will be responsible for the profitability in the used vehicle department and for customer retention. You will hire and monitor the performance of the sales executives and hold weekly sales meetings and conduct sales mentoring and support.

This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

This role would suit a Sales Manager/Sales Controller with retail sales experience gained from within the motor industry, who has well-developed leadership skills and a deep understanding of all areas of the department.

Ideally, you will be able to demonstrate proven success in management and that you are able to handle conflicting demands.

You will need exceptionally high standards, the ability to bring new and innovative ideas into the department and will continue to drive performance, whilst challenging the status quo.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

  • Enhanced Holiday Entitlement 27 days plus bank holidays
  • Company Car
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Private Medical Insurance
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • Career Development
  • Enhanced Pension Entitlement
  • One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on

We represent over 23 of the world’s most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Recruitment Consultant, Industrial
Green Elephant Recruitment
Cardiff
In office
Mid - Senior
£32,000 - £36,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

360 Senior Recruitment Consultant, Industrial Division
Cardiff
Basic to £36,000 DOE with superb bonus

Are you currently a Recruitment Consultant specialising in the Industrial Sector, looking to take the next step in your career?

  • Are you ambitious looking to work for a company who will harness your ambition?
  • Would you like to work for a Recruitment Agency who are growing fast, but already well established with an existing client base and good reputation?
  • Do you want to work for a company who have exciting plans for career progression for everyone in their team?
  • Would you like to work in a branch with a fun atmosphere and a motivational and supportive manager?
  • Would you like to be welcomed to the company and put on a structured career and development program?
  • Would you like to work for a recruitment agency where your input is valued?
  • Would you benefit form having a “Taylor Made”, structured development plan?
  • Would you like an uncapped commission structure, superb reward and recognition program and complete control of your earnings.

Our client, a highly successful Recruiter, with an excellent reputation and superb opportunities for progression have asked Green Elephant Recruitment to source an experienced vibrant, energetic and enthusiastic Recruitment Consultant.to join their successful team in Wigan

They are a well respected Recruitment Agency with a reputation for providing a quality service
They are looking for Candidates with:-

  • Recruitment Agency experience gained within the Industrial sector.
  • Superb relationship building skills with the ability to build rapport easily
  • A hands on approach with the ability to multitask.
  • A sense of humour, lots of energy and determination.
  • A Driving license - essential.

In return they offer

  • Superb uncapped bonus scheme with no threshold
  • Salary up to £36,000
  • Great career progression prospects
  • Excellent training
  • A great range of Additional Benefits

This Branch has:-

  • An established desk and client base
  • A dedicated team with a motivational supportive manager .
  • The support of a hard-working, dedicated Area Manager.

If you are currently working as a recruitment consultant but looking to join a team where you are given the opportunity to thrive, then you will really enjoy working here.

So if you are a Recruitment Consultant with at least 2 years experience specialising in the Industrail sectors, we would love to tell you all about the company we are representing.

We are only able to respond to Candidates who have Industry Experience. If you have not heard from us within one week, please assume you have not been selected for an interview.

Green Elephant Recruitment is acting as an Employment Agency in relation to this vacancy.

Trainee Education Recruitment Consultant
Academics
South Glamorgan
In office
Graduate - Junior
£26,000 - £30,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Trainee Education Recruitment Consultant - Cardiff Sector: Primary Education (South Wales) Start: ASAP Ideal for: Recent Graduates & Ambitious Sales-Minded Candidates

Are you an enthusiastic, driven individual looking to kick-start a rewarding career in recruitment? Do you want to make a real impact on the education sector while fast-tracking your professional development? If so, we’d love to hear from you!

About the Role

We are seeking a Trainee Education Recruitment Consultant to join our growing Cardiff team. You will work closely with Primary schools across South Wales, helping them find the skilled, passionate staff they need to support children’s learning-and helping candidates find roles where they can thrive.

What You’ll Be Doing

  • Building strong relationships with Primary schools across South Wales
  • Attracting, interviewing, and placing top-quality education professionals
  • Growing your network through regular sales calls, meetings, and school visits
  • Meeting targets and earning uncapped commission

What We’re Looking For

  • A graduate or ambitious individual eager to start a career in sales/recruitment
  • Confident, resilient, and motivated with excellent communication skills
  • Driven by results and personal development
  • Ability to build rapport quickly
  • A team player with a positive, professional approach
  • Full UK driving licence (desirable)

What We Offer

  • Full, structured training programme
  • Clear and achievable career progression
  • Supportive, fun, and high-performing team environment
  • Uncapped commission and realistic earnings growth
  • Regular incentives, rewards, and team events

If you’re ready to start an exciting career in education recruitment and want to be part of a dynamic Cardiff-based team, apply today!

Product Sales Advisor
Ted Experience
Multiple locations
In office
Graduate - Junior
£15/hour
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Ted Experience have an exciting opportunity for a Product Sales Advisor to join our innovative, high performing and fast paced team. Working with a world leading organisation to promote a revolutionary heated tobacco product, which is scientifically proven to be 95% less harmful than traditional cigarettes.

This role is more than just sales, it s about changing lives, and offering adult cigarette smokers a less harmful, more affordable alternative.

As a Product Sales Advisor here s what you can look forward too:

  • £15.33 per hour base pay.
  • Commission regularly paid out at over £3,500+ per month for top performers.
  • Generous paid travel expenses.
  • Thorough training and onboarding: Receive 5 days of paid training covering our products, systems and everything you need to succeed in your role.
  • Flexible scheduling (Shifts available from Tuesday to Saturday for 6-hour shifts)
  • Ongoing bonuses, cash incentives, recognition and career growth.

As a vital part of the Ted Experience team, you will be the face of the brand across our key retail partners and can expect:

  • Engaging with customers to introduce, educate and sell innovative heated tobacco products alongside other nicotine alternative products.
  • Taking full ownership of your performance by achieving daily sales targets.
  • Building strong rapport and relationships with retail staff to create a welcoming, informed store environment.
  • Submitting correct, timely and accurate sales and customer interaction reports and insights, alongside accurate data capture.

Our ideal Product Sales Advisor:

  • Be over the age of 21.
  • Own and have access to a car with a valid full UK licence and insurance.
  • Has proven sales experience.
  • Be confident and comfortable engaging with customers.
  • Willing to travel within a 1-hour radius drive of the designated location.
  • Be hungry, eager, self-motivated and target driven.
  • Have the right to work in the UK.

If you are passionate to develop and excited about the opportunity to earn whilst making and impact, we would love to hear from you.

Apply now and become part of the team that s changing lives for the better.

Recruitment Consultant
Meritus Talent
South Glamorgan
Hybrid
Graduate - Junior
£30,000 - £40,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Meritus are recruiting for a Talent Consultant for our expanding team to support client growth and scalability within Aerospace, Defence & Space. We are looking at someone interested in the Electronics, Systems Engineering and Embedded Software world to join our team.

TALENT CONSULTANT - 360 RECRUITMENT -.OPEN TO B2B BD BACKGROUNDS. - £30,000/£35,000 per annum - CARDIFF (HYBRID) - NATIONAL SECURITY TECHNOLOGY

Aerospace | Defence | Space

At Meritus, our mission is simple yet ambitious: to be the leading global supplier of elite professionals across the Aerospace, Defence, and Space industries. We partner with some of the largest brands and public-sector organisations across the UK, Western Europe, and the Kingdom of Saudi Arabia-delivering world-class talent solutions that shape the future of advanced technology.

Why Join Meritus?

A Global Career Without Limits

As a Recruitment Consultant with Meritus, you’ll operate on an international stage-working across multiple time zones, engaging with diverse cultures, and leveraging your language and communication skills to build lasting relationships. Your career growth is not confined by geography; with us, it expands globally.

Embedded Talent Partner

We don’t just supply talent-we integrate with our clients’ internal functions. You’ll gain hands-on experience working alongside engineering and leadership teams across organisations driving some of the most significant technological advancements of the 21st century.

Growth From Within

Leaders aren’t just attracted to Meritus-they’re developed here. Whatever your level of ambition, we provide clear pathways for progression. Your career trajectory is firmly in your hands.

What You’ll Do

  • Build and manage relationships with clients across the Aerospace, Defence, and Space sectors.
  • Source, attract, and secure high-calibre candidates for specialist technical and leadership roles.
  • Act as a trusted recruitment partner-becoming Embedded within client teams and supporting their long-term hiring strategies.
  • Manage the end-to-end recruitment process, ensuring a seamless experience for clients and candidates.
  • Drive business development, expand your portfolio of global clients, and contribute to company growth.
  • Represent Meritus with professionalism and enthusiasm during client visits, industry events, and international travel.
  • Uphold the Meritus standard of excellence in everything you do.

What We Offer

Culture of Excellence & Reward

  • Company and team high-achiever trips
  • Monthly and quarterly team-building events
  • Industry-leading commission structure and competitive base salaries
  • Clear, self-directed progression pathways
  • Tailored training that supports personal and professional growth

Annual Rewards & Benefits

  • Annual company AGM with fully expensed afterparty
  • Fully expensed Christmas party and additional paid leave over Christmas
  • Up to £1,500 employee referral bonus
  • £1,000 per year in discounts and savings toward everyday expenditure

Wellbeing Focused

  • Access to a qualified professional health & wellbeing service
  • Boosted annual leave, including all bank holidays
  • Encouragement and support for continuous development
  • Your birthday off-on us
Recruitment Consultant - Blue Arrow Cardiff
Blue Arrow
Cardiff
In office
Junior - Mid
£26,500 - £28,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Blue Arrow is growing, and we are seeking a Recruitment Consultant to join our established Cardiff team. This role is ideally suited to an experienced consultant with a strong sales mindset, though we will also consider entry-level candidates who demonstrate clear commercial drive and a genuine interest in business development.

Recruitment is a sales-driven environment, and success in this role comes from building relationships, identifying opportunities, and consistently delivering value to clients and candidates alike. While recruitment skills can be taught, resilience, motivation, and a proactive approach to sales are essential.

The role

As a Recruitment Consultant, you will be responsible for generating revenue through both new business development and account management, alongside delivering a high-quality recruitment service.

Key responsibilities include:

  • Actively identifying and developing new business opportunities through sales activity, networking, and market engagement
  • Managing and growing a portfolio of client accounts to maximise revenue and service delivery
  • Conducting client meetings to understand hiring needs and provide consultative recruitment solutions
  • Managing the full recruitment lifecycle, from vacancy take-on through to placement and ongoing client/candidate aftercare
  • Attracting, interviewing, and placing candidates into temporary and permanent roles
  • Working towards individual and team sales targets, KPIs, and performance metrics
  • Maintaining strong sector knowledge and market awareness to support credible, value-led sales conversations
  • Ensuring compliance with internal processes and industry standards

About you

This role will particularly suit someone who:

  • Has previous experience in recruitment, sales, or a target-driven commercial environment
  • Is confident in business development and enjoys generating new opportunities
  • Is comfortable working to revenue targets and performance objectives
  • Has strong communication, negotiation, and influencing skills
  • Is resilient, organised, and motivated by results
  • Enjoys working as part of a high-performing, supportive team

For entry-level candidates, we are looking for clear evidence of sales potential, ambition, and work ethic, supported by training and structured development.

Why join Blue Arrow?

Blue Arrow has been recognised as a Financial Times and Statista Best Employer for 2026, reflecting our strong values and commitment to our people. We are also ranked by the Financial Times as one of Europe’s most inclusive companies.

Employee feedback highlights:

  • 91% of employees say their team is fun to work with
  • 87% are happy with their work-life balance
  • 93% feel their work is an important part of their life

Culture, wellbeing & development

  • A strong focus on mental health, with Mental Health First Aiders across the business
  • Access to wellbeing and mindfulness support
  • An Employee Voice Champion Group feeding directly into senior leadership
  • Clear and structured career progression
  • Practical onboarding and hands-on support, particularly during the first three months

Inclusion

Blue Arrow is committed to equity, diversity, and inclusion, supported by initiatives such as Diversify, helping ensure everyone feels supported and able to thrive.

Apply

If you are an experienced Recruitment Consultant with a strong sales focus, or an ambitious individual ready to build a recruitment career, we would welcome your application.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Business Development Manager
Yolk Recruitment Ltd
South Glamorgan
Hybrid
Mid - Senior
£42,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

UK Sales Flexible Working Competitive Salary + Commission

We’re working with a global leader in electrical manufacturing supplying high-quality products into sectors including industrial, automotive, electronics . Known for their engineering quality and customer-first approach, they are continuing to invest in growth across the UK.

This is what you’ll be doing

  • Proactively identify and target new customers across engineering, manufacturing and industrial sectors, building a consistent pipeline of opportunities
  • Engage with engineering, procurement and project teams to understand requirements and position suitable technical solutions
  • Manage the full sales cycle from initial outreach through to negotiation and closing deals
  • Represent the business at trade shows, exhibitions and industry events to build brand presence and generate leads
  • Develop strong commercial relationships with new clients, ensuring repeat business and long-term growth

This is what you’ll bring to the team

As a Business Development Manager, you’ll bring a proactive, results-driven approach with a strong focus on winning new business.

  • A proven track record in B2B sales, particularly within manufacturing, engineering or technical environments
  • Confidence engaging with technical stakeholders and understanding customer applications
  • A self-motivated and organised approach, comfortable working independently in a field-based role
  • Strong communication and relationship-building skills with a commercial mindset
  • A willingness to travel across the UK as part of a customer-facing role

This is what you’ll get in return

This role offers strong earning potential and the opportunity to join a well-established business with genuine growth plans.

  • Great scope to progress and develop
  • Pension
  • Xmas shut down
  • Competitive base salary with uncapped commission
  • Flexible working environment
  • Access to a company vehicle
  • Opportunity to work with a global, reputable brand
  • Autonomy to build and develop your own pipeline and territory
  • Great culture and team
Business Development Manager
Yolk Recruitment
Caerphilly
Hybrid
Mid - Senior
£40,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Job Title
Business Development Manager

  • Location: UK (Hybrid / Remote)
  • Salary: 30,000 - 40,000
  • OTE: 50,000 - 55,000
  • Full-time, permanent role
  • Sector: Sports / Healthcare / Performance Products

We’re partnering with a fast-growing sports performance brand that’s scaling quickly and building serious momentum in the B2B space. They’re a tight-knit, high-energy team who move fast, care deeply about what they do, and have sport at the heart of everything.

This is a brilliant opportunity for someone who thrives in a hands-on, entrepreneurial environment. You’ll be given real autonomy, trusted to build your own pipeline, and supported by a strong product and leadership team that backs commercial ideas.

This is what you’ll be doing

As a Business Development Manager, you’ll take full ownership of new business across the UK and international B2B markets, driving growth across sport, healthcare and retail channels.

  • Building and owning a structured outbound pipeline, targeting physiotherapy clinics, sports clubs, gyms, healthcare organisations and retail partners
  • Driving the full sales cycle from first contact through to close, using a mix of outreach, networking, events and relationship-led selling to win new accounts
  • Developing long-term commercial relationships with key decision-makers and ensuring strong account growth post-sale through upselling and repeat orders
  • Identifying and developing opportunities for international distribution partnerships across Europe and wider global markets
  • Working closely with marketing and internal teams to share market insight, shape campaigns and ensure a seamless onboarding experience for new partners

This is what you’ll bring to the team

As a Business Development Manager, you’ll be a commercially driven self-starter who is confident operating independently and creating momentum in a fast-paced environment.

  • Proven experience in B2B sales or business development, ideally within sports, healthcare, fitness or consumer goods
  • Strong ability to manage the full sales cycle and consistently generate new business opportunities
  • Confident engaging with professional buyers and building trust quickly with a range of stakeholders
  • Highly proactive approach with strong pipeline management and organisational skills
  • A genuine interest in sport and performance, with the energy and drive to thrive in a scaling business

This is what you’ll get in return

  • 30,000 - 40,000 base salary
  • 50,000 - 55,000 OTE
  • Hybrid / flexible working setup
  • Autonomy to build and own your own pipeline and territory
  • Direct access to senior leadership with fast decision-making
  • Opportunity to play a key role in shaping a growing commercial function and scaling a high-growth brand
Business Development Representative
Bis Henderson
Cardiff
In office
Junior - Mid
£26,500
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Cardiff
26,500 plus commission & benefits

Overview:
An exciting opportunity has arisen for a Business Development Representative to join a highly respected and well-established warehousing and storage business with a strong presence across the UK.

This is a great opportunity for a confident communicator with a passion for sales and customer engagement to join a high-performing team and play a key role in driving continued business growth. The successful candidate will help shape the future of the sales operation, contributing directly to revenue growth and customer retention.

This is a site-based role, which will include travel to other UK sites.

Key Responsibilities:

  • Drive new business growth through high-volume outbound calls, alongside targeted cold-calling activities.
  • Work alongside management and wider teams.
  • Convert enquiries into long-term customers and create opportunities through building strong relationships.
  • Manage multi-channel communication across telephone, email and live chat by using customer-focused and persuasive sales techniques

Person Specification:

  • At least 2 years’ experience within sales, business development, telemarketing or a similar customer-facing role.
  • Strong communication skills, with a proven track record of meeting or exceeding sales targets in a fast-paced environment.
  • A proactive approach, with knowledge of using CRM software, email and live chat communication platforms.
  • Strong organisational skills and attention to detail.
  • Resilient and self-motivated.

Processing Your Data

Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so.

Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations.

All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.

Experienced Charity Fundraiser Remote Work From Home
Effective Recruitment Solutions Ltd
Cardiff
Fully remote
Junior - Mid
£14/hour - £15/hour
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Work From Home Charity Fundraiser / Telesales Advisor

You will need recent call handling and fundraising experience for this position.
You will need a decent laptop or computer and (call centre type) USB or wireless headset with a microphone to commence this position along with a good broadband connection.

Work From Home Charity Fundraiser / Home Based Telesales Advisor

A Bristol based charity fundraising call centre is expanding and requires experienced fundraisers to join the team.
This job is work from home indefinitely, however you will need your own decent modern computer and a USB headset with a microphone, you also need a good broadband connection with an upload speed above 8 and a download speed above 25.

The Work From Home Charity Fundraiser / Telesales Advisor will need good communication skills on the phone and recent charity fundraising experience.

There is a telephone interview including a script based roleplay / pretend call and they are doing regular remote training sessions on Zoom. The training pay, so the first 2 days of online Zoom training, which amounts to 14 hours, is held back until you complete 60 hours service.

The Work From Home Charity Fundraiser / Telesales Advisor will work an 8 hour day (7 hours paid), five days a week between the hours of 12:00-20:00 Monday to Friday including one Saturday 10:30-18:30, if you work the Saturday you get a day off in the week.

This role pays 13.55ph for experienced fundraisers with good OTE commission opportunities.

Candidates without experience will start on 12.71ph.

The target is 15 sign-ups per week. If you hit 15 sign-ups per week you will earn an extra 1.50ph (see on-target base rate) Every sign-up beyond the minimum target is paid at a rate of 17.50 per sign-up.

Please note that due to the high volume of applications submitted, it is not possible to respond to everyone.

Chery Sales Executive
Sytner
Cardiff
In office
Junior
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Sytner Select is proud to be an official UK retailer for Chery, one of the world s fastest growing automotive brands and a true powerhouse in intelligent mobility. With bold design, cutting edge technology, and a rapidly expanding global presence, Chery is redefining what drivers can expect from a modern car and now, we re bringing that excitement to the UK.

This is your chance to be part of the launch story.

We re recruiting Permanent New and Used Sales Executives to represent this dynamic new brand, with a highly achievable OTE of £44,380 and a range of exceptional benefits.

As a Chery Sales Executive, you ll be at the forefront of introducing customers to a brand that s fresh, future focused, and full of momentum.

You ll guide them through an experience that feels modern, premium, and genuinely exciting.

If you re energised by innovation and want to help shape the future of UK automotive retail, this is the moment to step in.

About the Role

Sytner Select & Chery Cardiff is looking for someone with a background in customer service or sales who s ready to represent a brand that s making waves globally.

In this role, you will:
• Inspire customers as they discover the Chery range
• Understand their needs and guide them through a seamless buying journey
• Deliver a standout experience that reflects Chery s forward thinking identity
• Work flexible patterns, including weekends, to support customer demand

Alongside your salary and OTE, you ll enjoy:
• Subsidised Manufacturer Car Purchase schemes for you and your family
• Discounted MOT and servicing
• A colleague introduction reward scheme
• Discounted gym membership
• Savings with popular high street retailers

About You

We re looking for someone who:
• Thrives on face to face customer interaction
• Brings enthusiasm, confidence, and a passion for great service
• Communicates naturally and builds rapport with ease
• Is excited by new technology and innovative brands
• Holds a full UK driving licence (beneficial but not essential)

You may be invited to attend an assessment centre. Details will be shared with successful applicants once the role closes.
Please ensure you have customer service experience within a retail environment when applying.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

  • Enhanced Holiday Entitlement 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on

We represent over 23 of the world’s most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Market Research Interviewer - Car Required - Part Time (Cardiff)
Ipsos
Cardiff
In office
Graduate - Junior
Private salary
TECH-AGNOSTIC ROLE

A Day in the Life of an Ipsos Field Market Research Interviewer

Imagine it:

It’s Wednesday afternoon. You’ve enjoyed your day, and now it’s time for your shift as a Field Market Research Interviewer! You’re heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three you’ve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm.

You hop in your car - you’ll need that, business insurance and a valid driver’s licence for this job - and head to a neighbourhood nearby. Your mission? Chatting with people about their opinions and experiences - right at their doorstep! You’ll be going door-to-door, inviting people to participate in surveys. Don’t worry; we provide all the training you need to feel confident approaching people, even if they weren’t expecting a visit. And to make things easier, we offer mileage reimbursement for your travels.

You’ll use a company-provided tablet to record their answers, so no need to worry about paperwork. And the best part? You’re making a real difference! The information you gather helps businesses and organisations make decisions that impact your community.

What else makes Ipsos special?

  • We’re committed to creating a diverse and inclusive workplace. Ipsos has been recognised by The Times as one of the top 50 companies for gender balance in the UK for two years running!
  • We provide award-winning training, setting you up for success.
  • We’re socially conscious and committed to making a positive impact. Our BELONG networks help create a welcoming and inclusive environment for everyone.
  • We’re dedicated to environmental, social, and governance (ESG) principles, striving to minimise our environmental footprint and promote sustainability.

Plus, as an Ipsos interviewer, you’ll enjoy access to:

  • Ipsos More: A fantastic platform offering discounts on everything from clothing and holidays to household goods and everyday shopping essentials. Treat yourself while saving money!
  • Ipsos Wellbeing: A dedicated resource to support your wellbeing, with tips and advice on staying active, eating well, and practicing mindfulness.

This job might be for you if:

  • You love meeting new people and hearing their stories.
  • You’re comfortable striking up conversations and putting people at ease, even in unexpected situations.
  • You’re looking for a part-time gig that lets you choose your hours (at least 12 hours per week in pre-booked 6-hour shifts) and be your own boss.
  • You’re passionate about your community and want to have a voice in shaping its future.

Sound like a good fit? Apply now and join our team of Market Research Interviewers.

Key Account Manager
Pertemps Bristol Perm Hub
Weston-super-Mare
Remote or hybrid
Junior - Mid
£27,000

Key Accounts Manager

Overview:

We are seeking an organised and pro-active Key Accounts Manager to manage and develop strong relationships with our customers while ensuring the smooth delivery of orders from start to finish. This role requires excellent communication, problem-solving skills, and the ability to work both independently and collaboratively across departments. As our business continues to grow, this role offers the opportunity to expand our customer

base, develop your professional skills, and contribute to improving internal processes and ways of working.

Key Responsibilities:

Prioritise workload effectively to meet the needs of the customer and the business.

Build knowledge of our products, services and have some understanding of purchasing and stock levels for which training will be given and support offered by the Purchasing team.

Build and maintain good relationships with customers.

Manage customer expectations, address concerns and actively problem-solve.

Seeing orders through from start to finish, with duties including;

Processing orders accurately

Co-ordinating with the purchasing team to manage and maintain stock levels

Liaising with the dispatch team and external couriers to ensure timely deliveries

Invoicing orders and maintain both digital and paper filing systems

Collaborate with colleagues across various departments, working closely with the Dispatch team to progress orders in line with customer requirements.

Maintain and update monthly data reports for both internal use and customer reporting, therefore some experience with Excel is useful.

Work independently, making informed decisions that balance customer demands with the needs of the business.

Additional duties:

Identify opportunities to grow sales by promoting products and services to existing

and prospective clients.

Assist with tenders and contracts.

Provide general administrative and operational support as required.

Car Sales Executive
Perfect Placement
Newport
In office
Junior - Mid
£20,000 - £48,000
TECH-AGNOSTIC ROLE

We are pleased to present a fantastic opportunity for a New/Used Car Sales Executive at a well-established, family-run dealership in Newport.

This position is ideal for a driven and experienced Car Sales Executive looking to join a reputable franchise-approved dealership recognised for excellent sales performance across the UK. Our client is seeking a motivated Car Sales Executive who can deliver outstanding customer service and meet sales targets consistently.
Benefits:

  • Basic salary of 20,000 per annum
  • Uncapped and achievable on-target earnings exceeding 48,000 annually
  • Personal company car included
  • Workplace pension scheme
  • 20 days annual holiday plus 8 bank holidays, increasing with service
  • Holiday in lieu for bank holidays worked
  • Full manufacturer-approved training and development opportunities
  • Exciting career progression within a reputable local dealership
  • Work pattern based on a 3-week rota, including 6 days, 5 days, and 4 days schedules
  • Only 1 in 3 weekends off and alternate Sundays off to promote work-life balance

Duties as a New/Used Car Sales Executive:

  • Present and sell new and used cars, accessories, warranties, finance, and related products
  • Build and sustain strong relationships with customers to maximise sales opportunities
  • Keep customers informed about vehicle delivery schedules and manage delays effectively
  • Resolve customer queries efficiently and professionally
  • Collect payments and explain warranty provisions and service procedures
  • Introduce customers to the Service Department and demonstrate vehicle features
  • Identify additional sales opportunities and work proactively to achieve targets
  • Maintain up-to-date knowledge of vehicle models, promotions, and industry developments

Requirements:

  • Proven recent experience as a Car Sales Executive within the motor trade
  • Strong track record of achieving or surpassing sales targets
  • Excellent customer relationship and communication skills
  • Motivated, results-driven, and professional approach
  • Ability to work independently and identify new sales opportunities
  • A valid UK driving licence with minimal points
  • Residing within a reasonable commute to Newport

This position provides a rewarding environment for a dedicated Car Sales Executive to thrive, with excellent earning potential and career development prospects. Our client values motivated professionals committed to delivering exceptional service and exceeding expectations.

Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Newport and South Wales, today to discover more about this fantastic opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.

Business Development Manager
Yolk Recruitment
Cardiff
Remote or hybrid
Mid - Senior
£42,000
TECH-AGNOSTIC ROLE

UK Sales Flexible Working Competitive Salary + Commission

We’re working with a global leader in electrical manufacturing supplying high-quality products into sectors including industrial, automotive, electronics . Known for their engineering quality and customer-first approach, they are continuing to invest in growth across the UK.

This is what you’ll be doing

  • Proactively identify and target new customers across engineering, manufacturing and industrial sectors, building a consistent pipeline of opportunities
  • Engage with engineering, procurement and project teams to understand requirements and position suitable technical solutions
  • Manage the full sales cycle from initial outreach through to negotiation and closing deals
  • Represent the business at trade shows, exhibitions and industry events to build brand presence and generate leads
  • Develop strong commercial relationships with new clients, ensuring repeat business and long-term growth

This is what you’ll bring to the team

As a Business Development Manager, you’ll bring a proactive, results-driven approach with a strong focus on winning new business.

  • A proven track record in B2B sales, particularly within manufacturing, engineering or technical environments
  • Confidence engaging with technical stakeholders and understanding customer applications
  • A self-motivated and organised approach, comfortable working independently in a field-based role
  • Strong communication and relationship-building skills with a commercial mindset
  • A willingness to travel across the UK as part of a customer-facing role

This is what you’ll get in return

This role offers strong earning potential and the opportunity to join a well-established business with genuine growth plans.

  • Great scope to progress and develop
  • Pension
  • Xmas shut down
  • Competitive base salary with uncapped commission
  • Flexible working environment
  • Access to a company vehicle
  • Opportunity to work with a global, reputable brand
  • Autonomy to build and develop your own pipeline and territory
  • Great culture and team
Recruitment Consultant
Candour Talent Ltd
Ebbw Vale
Hybrid
Mid
£28,000 - £35,000
TECH-AGNOSTIC ROLE

Candour Talent are recruiting a Recruitment Consultant to join their growing Permanent Division.

  • Employment Type: Permanent/Full Time
  • Working Hours: Monday to Friday - Hybrid option
  • Salary: NEG DOE + COMMS

Candour Talent is an award-winning recruitment company based in South Wales working with a range of businesses locally and UK-wide! We are a dynamic and highly experienced team of recruiters, who pride ourselves on our honest, open, and flexible approach to delivering high quality talent to our clients. Due to growth, we are looking for an experienced 360 Recruitment Consultant to join our Permanent Division.

The Role:

  • Build and maintain long-term strategic business relationships
  • Generate leads and identify new business opportunities
  • Develop and maintain a pipeline of existing and new opportunities
  • Negotiate mutually beneficial terms of business and review as required
  • Understand client requirements to provide the best talent and service
  • Manage the end-to-end recruitment process, from sourcing through to placement, and providing continued aftercare
  • Attract and manage candidates, including interview preparation, CV formatting, and ongoing communication throughout the recruitment process
  • Update and maintain the CRM system
  • Attend Sales Meetings
  • Stay up to date with market trends and developments

The Ideal Candidate:

  • Proven success in a 360 Recruitment Consultant role
  • Previous experience with permanent recruitment
  • Results-driven and self-motivated
  • Looking for a new challenge with the autonomy to build your own desk but with the support of a great team!

If you have the required experience and skills for this role, please apply!

We thank you for considering Candour Talent Recruitment for your career aspirations and encourage you to continue exploring opportunities with us in the future. Good Luck with your application and we look forward to receiving your CV.

Who are we at Candour Talent?

At our award-winning recruitment agency, we pride ourselves on building strong connections with both our clients and candidates. We operate as both a recruitment specialist for permanent recruitment and a recruitment business for the supply of temporary workers, ensuring that we can effectively meet the diverse needs of our clients and candidates. With a dedicated and passionate team of professionals, we’re committed to taking time to understand your unique skills, experiences, and aspirations ensuring that we match you with opportunities that not only align with your professional goals but also inspire you to thrive. Whether you’re seeking a career change, advancement, or a new challenge, we’re here to support you every step of the way.

Rest assured that when you apply for a role through Candour Talent Recruitment, your details will be handled with the utmost confidentiality and in accordance with our Candidate Privacy Information Statement, outlining how your information will be used.

While we strive to respond to all applicants promptly, please note that only candidates with the relevant skills and experience will be contacted for further consideration. If you do not hear back from us within 7 days of your application, we regret to inform you that you have been unsuccessful on this occasion.

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Frequently asked questions
In Cardiff, you can find various Customer Success & Account Management roles ranging from entry-level Customer Success Representatives to Senior Account Managers and Customer Success Directors across industries such as SaaS, tech startups, and enterprise IT firms.
To apply, simply create a profile on Haystack, upload your CV, and browse through the available Customer Success & Account Management positions in Cardiff. When you find a job that suits your skills, click 'Apply' and follow the instructions to submit your application.
Yes, many employers listing Customer Success & Account Management roles on Haystack offer flexible working arrangements, including remote and hybrid options, to accommodate various preferences and work styles.
Employers typically seek strong communication and relationship-building skills, experience with CRM tools, problem-solving abilities, and a solid understanding of customer lifecycle management. Familiarity with SaaS platforms and technical knowledge relevant to the industry is also highly valued.
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