Customer Success & Account Management Jobs in Birmingham

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Customer Success & Account Management Jobs in Birmingham

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Business Development Manager and AM IT MSP Sales

Applause IT Recruitment Ltd

Business Development Manager Account Manager Hybrid - IT Managed Services SalesCirca 40-45K Basic (Negotiable) + Car Allowance + Excellent Commission plan with realistic double OTENear Kidderminster, Worcestershire. Commutable from Birmingham, West Bromwich, Dudley, Redditch, Bromsgrove, Worcester.Hybrid / Field-Based role.The OpportunityApplause IT are working exclusively with an established and fast growing IT solutions provider looking to appoint an a new Business Development Manager / Hybrid Account Manager to drive growth across the Midlands and M5 corridor.This is a high-impact, hybrid role combining new business development with strategic account management, ideal for a commercially driven IT sales professional who enjoys building long-term client relationships while winning new logos.You’ll be supported by an experienced leadership team and technical specialists, with genuine autonomy to shape your territory and earnings.What You’ll Be Doing

Proactively winning new business across the Midlands and M5/M42/M6 corridor

Managing and growing existing client accounts, identifying upsell and cross-sell opportunities

Building and maintaining a strong, qualified sales pipeline

Promoting a full portfolio of solutions including:

Managed IT Support

Cyber Security

Cloud & Infrastructure

Communications & Connectivity

Managed Print Services

Physical Security

Digital Marketing Services

Working closely with Head of Sales, Technical Account Managers and Service Delivery teams to ensure outstanding customer outcomes

Acting as a trusted advisor to clients, understanding their business challenges and aligning technology solutions

What We’re Looking For

Proven experience in IT Account Management, IT Sales and New Business Development

Background selling managed services, cyber security, standard IT solutions

Strong relationship-building and consultative sales skills

Self-motivated, organised and comfortable working in a field-based / hybrid role

Full UK driving licence

Based within easy reach of the M5 / M42 / M6 corridor

What’s On Offer

Competitive Salary (Neg)

Excellent uncapped commission scheme

Car allowance

Hybrid working model

Supportive, collaborative sales culture

Opportunity to progress within a growing and forward-thinking business

Interested?Send your CV now to find out more.

CRM Consultant

Simpson Recruitment Services

Salary: £45,000Hybrid CoventryFull-time (37.5 hours)Make technology work for organisations that make a difference.Our client is a specialist consultancy helping organisations get real, long-term value from their technology.They are expanding their CRM team and looking for someone who can blend technical thinking with analytical rigour and strong client-facing skills.If you enjoy solving complex process problems, designing elegant CRM solutions, and guiding clients through change, you ll fit right in.The RoleYou ll join their dedicated CRM team, working across the full implementation lifecycle discovery, design, configuration, testing, training and ongoing support. You ll act as the central point of contact for clients, ensuring each project feels clear, well-managed and in safe hands.You ll be responsible for:

Leading CRM implementation projects from discovery to roll-out.

Acting as the primary client-facing representative throughout the project.

Interviewing client teams and mapping their processes, requirements and data.

Translating real-world needs into CRM functionality and improved processes.

Designing CRM solutions and related tools to meet client goals.

Supporting data audits, transformation and migrations.

Configuring CRM platforms and contributing to solution design.

Delivering training and producing clear, user-friendly documentation.

Reporting progress, risks and budget usage to your line manager.

Owning client relationships alongside the wider CRM team.

You ll typically work across multiple projects at once, collaborating closely with CRM consultants, developers and client stakeholders to deliver smooth transitions to new systems.What You ll NeedCore skills

Ability to understand, document and challenge client processes.

Confidence leading projects and giving clients clarity on direction and progress.

Strong analytical problem-solving in complex or unfamiliar domains.

Ability to map requirements to CRM capabilities and design robust solutions.

Understanding of data structures and the implications for user workflows.

Accuracy, attention to detail and solid self-management skills.

Collaborative mindset giving and receiving feedback openly.

Excellent communication skills in British English, written and verbal.

Strong numeric/spreadsheet ability (Excel/Google Sheets).

Curiosity, eagerness to learn and a proactive work ethic.

If you don t meet every requirement but believe you d excel with support, we still want to hear from you. We invest in developing great people.Desirable

CRM experience in the charity/non-profit sector.

Data auditing/analysis experience.

Client-facing consulting or project management.

Hands-on CRM configuration experience.

What We Offer

£45,000 salary, depending on experience.

7 weeks paid holiday.

Very flexible working patterns, as long as core collaboration hours are covered.

A modern, powerful MacBook plus everything you need for a productive setup at home or in the office.

Hybrid working with minimum two days per week in the Coventry office (more during probation).

A supportive, close-knit team that values high-quality work and meaningful impact.

If this sounds like you, please send your application to Gary Simpson

Business Development Executive

About the Role: We are looking for a motivated Business Development Executive to join a small, dynamic team in Wolverhampton. This is an exciting opportunity for someone with at least 1 year of experience working in an engineering environment who is eager to drive growth and build strong client relationships.Key Responsibilities:

Identify and develop new business opportunities within the engineering sector

Maintain and grow relationships with existing clients

Understand customer needs and provide solutions related to metal pressing, laser cutting, and CNC machining

Work closely with the production team to ensure client requirements are met

Support the sales process from initial enquiry through to order completion

Requirements:

Minimum 1 year of experience in an engineering company

Strong communication and interpersonal skills

Proactive, self-motivated, and results-oriented

Knowledge of metal fabrication processes (pressing, laser cutting, CNC) is highly desirable

Ability to work effectively in a small team environment

Why Join:

Opportunity to work in a close-knit, supportive team

Exposure to a range of engineering processes and clients

Clear career progression in a growing engineering busines

Salary:£26,500 + Bonus + Excellent BenefitsCredit Controller - Warwick – FinanceHybrid Working- Three Days in the officeSo, who are we? We are Wolseley- a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!As a Credit Controller based in Warwick you’ll be responsible for:

Monitoring outstanding debts and following up on overdue accounts to maintain a positive cash flow

Liaising with customers to ensure timely payments and build strong relations to facilitate ongoing business

Building client relationships, resulting in customer satisfaction, retention and growth

Proactively managing overdue accounts, implementing company procedures

Resolving queries both internally and externally around outstanding invoices

Processing payments and keep customer records up to date

This is a full-time, hybrid role working 40 hours per week Monday to Friday between 8am - 5pm. You will have the opportunity to join a friendly and welcoming team who enjoy helping each other and sharing knowledge.And here’s what we’d like you to have:

Experience in a customer service role, preferably a role that involves speaking with customers over the phone or in a face to face environment

Organisational skills and the ability to work independently as well as part of a team

Computer literate and working knowledge of Microsoft Office (Outlook/Excel/Teams)

Experience working towards targets and KPIs

Credit Control experience is desirable

You may be put off applying because you don’t tick every box - If you’re excited about the opportunity to work with us, but aren’t sure if you’re 100% there yet, get in touch anyway.

We look forward to receiving your application!#ACMM50

Business Development Manager - Warehouse Loading Bay Systems

Business Development Manager Warehouse Loading Bay SystemsJob Title: Business Development Manager Warehouse Loading Bay SystemsIndustry Sector: Warehousing, 3PL, Industrial, Food & Beverage, Distribution Centres, Retail, Safety, Logistics, Industrial Door Installers, Loading Bay Installers, Distribution, End Users, Retailers and Health & SafetyArea to be covered: National North & Midlands focusRemuneration: £60,000-£65,000 + £15,000 Commission, £35,000 StretchBenefits: Car allowance, Hybrid Car or EV + comprehensive benefits packagesThe role of the Business Development Manager Warehouse Loading Bay Systems will involve:

Field sales role, promoting loading bay safety solutions for warehousing with a focus on distribution centres, food & beverage and retail

Promoting loading bay safety solutions to safeguard against accidental drive-aways direct into warehouse facilities (targeting health & safety managers, operations managers and finance managers.)

Typical loading bay solutions £25,000-£150,000

Customers include: Tesco, Next, DHL, TJK (TJ Max), UPS etc.

Working in a team of two nationally, tasked with growing existing loading bay value of circa £1.5m

New business development role

Initially you will focus on building a network of circa 10 industrial door/ loading bay installers

Once installer network established your focus will be on selling directly into end users and owners of warehousing facilities or 3PL companies, discussing their safety requirements for loading bays (there are more than 45,000 loading bays for food & beverage alone)

The ideal applicant will be a Business Development Manager Warehouse Loading Bay Systems with:

Proven hunter with a field sales track record in business development

Must have sold into warehouse associated facilities

Prior sector experience within distribution centres, food & beverage or retail would be ideal

Specific safety sector experience is not essential but may be useful

Knowledge of loading bays not required but may be advantageous

Willing to stay away from home 2-3 days per week

Self-starter, with coachable mentality

May consider operations experience in warehousing looking for field sales

Company

Well established

Circa £15m UK turnover

90+ UK employees

Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Warehousing, 3PL, Industrial, Food & Beverage, Distribution Centres, Retail, Safety, Logistics, Industrial Door Installers, Loading Bay Installers, Distribution, End Users, Retailers, and Health & Safety

Sales Engineer - Water Mist Systems

Nationwide Travel £60,000 - £62,000 + Company Vehicle 25 Days Holiday + Bank Holidays | Private Medical SchemeAre you a Sales Engineer with experience in water mist systems looking for a new opportunity with a well-established company launching a new division?We are currently working with a market-leading company that delivers complex fire protection and security solutions. They design, supply, install, test, and maintain a wide range of systems, including sprinklers, gas suppression, fire detection, and integrated security.In this role, you will take the lead in managing the sales and proposal process for new water mist project enquiries allocated to you. You will assess project requirements, prepare accurate cost estimates, and collaborate with internal team members to deliver comprehensive proposals. You will have a strong understanding of sprinkler/water mist systems, coupled with excellent analytical skills and the ability to communicate effectively with clients and stakeholders.Responsibilities:

Review and respond to incoming enquiries, updating the CRM system accordingly.

Review and develop technical specifications and prepare proposals in line with customer deadlines.

Analyse customer specifications, drawings, BOQs and project documents to produce accurate quotations.

Liaise with Design Engineers, Project Managers and senior leadership to gather technical input for bids.

Assess financial and technical risks associated with each project.

Produce and submit quotations to clients.

Follow up on submitted quotations to gather feedback and update win/loss KPIs and lessons learned.

Build strong customer relationships through email, phone and site visits to support satisfaction and identify new opportunities.

Skills & Qualifications

Strong technical experience in sprinkler or water mist system design, including reading construction drawings and technical specifications (essential).

Proven experience preparing technical quotations or bids (essential).

Good understanding of construction programmes, building regulations, industry standards and legislation (essential).

Commercially aware with strong numerical ability (essential).

Previous experience in a sales or estimating role within the fire protection industry (essential).

Excellent organisational skills with the ability to meet deadlines and manage changing priorities (essential).

High attention to detail and accuracy (essential).

Strong IT skills, including Microsoft Office; experience with AutoCAD or AutoCAD viewer is desirable.

Ability to work independently as well as collaboratively within a close-knit team (essential).

Confident, personable and able to represent the business professionally with clients (essential).

Comfortable presenting proposals both in person and remotely (essential).

Experience working with end users, insurers and main contractors (essential).

For further information on the role or company, please apply now or contact Rhymel Henderson for a confidential discussion.

National Sales Support Manager

Salary:Competitive Salary + Bonus + Excellent BenefitsNational Sales Support Manager – Chesterfield or Remotely – Fusion UtilitiesSo, who are we? We are Fusion Utilities, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!As a National Sales Support Manager based in Chesterfield or remotely, you’ll be responsible for:

Providing a dedicated support office sales culture

Working closely with our regional teams to meet internal & external customer commitments

Handling daily reports and ensuring the internal team deliver profitable business

Supporting, mentoring and developing team members

Setting team output targets and measure in line with business/region target

This is a full-time, permanent role working 40 hours per week Monday to FridayAnd here’s what we’d like you to have:

Experience of specification sales, managing accounts or working in sales/support functions

Proactive approach towards business development, identifying new opportunities and sales growth

An ability to work under pressure

A clear focus upon developing long-term relationships with both colleagues and clients

Ability to influence senior stakeholders and clients, both inside and outside the organisation

We look forward to receiving your application!#ACMM100

Workspace Product and Services Executive - Adobe

THIS IS A 12 MONTH FIXED TERM CONTRACTWould you like to kick start your career in a supportive, collaborative and innovative company?Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?Join our Alliances TeamThe Alliances team at Softcat drives strategic vendor success with sharp focus and collaborative expertise. They’re the architects of our vendor strategy, working seamlessly across functions to ensure we have the right alignments to the right vendors to support our technology proposition. Working diligently with our vendors they will ensure that we have the right strategic vision that aligns to our own goals and objective, reviewing market opportunities and innovating to ensure Softcat, alongside our vendors stay as market leaders.Success. The Softcat Way.It’s an exciting time to be at Softcat, one of the UK’s most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We’ve reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We’ve got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.Driving innovation through Adobe technology expertise As an Adobe Product and Services Executive, you will be solely aligned to Adobe. You will maintain expert knowledge of vendor products, achieve certifications, and communicate their value to internal teams and customers. You’ll collaborate across the business to meet customer needs and reinforce vendor propositions.As an Adobe Product and Services Executive, you’ll be responsible for:

Maintain up-to-date knowledge of Adobe products and trends while driving portfolio growth, with a focus on increasing adoption of Acrobat Studio.

Building and managing strong relationships with vendors, customers, and internal teams to identify opportunities

Communicating vendor value to internal teams and customers through presentations, demos, and training

Analysing customer needs and competitive positioning to uncover new business and provide tailored solutions

Collaborating on content creation and deliver onboarding and enablement sessions for sales teams

We’d love you to have

Understanding of Adobe technology would be advantageous with a willingness to learn and grow

Ability to build strong, respectful relationships across diverse teams and stakeholders

Commitment to achieving relevant sales and technical certifications to support professional development

Collaborative and proactive approach, valuing input from all perspectives

Strong attention to detail with the ability to prioritise tasks effectively

Work in a way that works for youWe recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Hybrid working - 3 days in the office and 2 days working from home

Working flexible hours - flexing the times you start and finish during the day

Flexibility around school pick up and drop offs

Working with usWherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.Join usTo become part of the success story, please apply now.If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.You can find out more about life at Softcat and our commitments to diversity and inclusion at

SAP SuccessFactors & Payroll Specialist - Birmingham/Hybrid

Are you an experienced SAP professional with a passion for payroll solutions? My customer is seeking a talented SAP SuccessFactors & Payroll Specialist to join their dynamic team. In this key role, you will leverage your expertise in SAP SuccessFactors to drive innovative HR and payroll initiatives across the organisation.The salary for this role is up to £60,000 per annum plus benefits.This a hybrid role with occasional travel to the offices required.Key Responsibilities:

Lead the implementation, configuration, and optimisation of SAP SuccessFactors modules, ensuring seamless integration with existing HR and payroll processes.

Utilise your in-depth payroll knowledge to support payroll operations, troubleshoot issues, and deliver accurate, timely payroll solutions.

Collaborate with stakeholders to gather requirements and translate them into effective SAP SuccessFactors solutions that improve HR and payroll efficiency.

Provide expert guidance on best practices for payroll data management, compliance, and reporting within the SAP ecosystem.

Essential Skills & Experience:

Proven experience working with SAP SuccessFactors, with a particular focus on payroll modules.

Strong understanding of payroll processes, regulations, and compliance requirements.

Excellent problem-solving skills and the ability to deliver high-quality solutions in a fast-paced environment.

Outstanding communication and stakeholder management skills.

Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacanc

Senior Land Referencer

This role to be a part of a growing land referencing team that has a substantial track record for delivering quality services. We are looking for a Land Referencing professional with experience in the industry who wants to grow as a consultant in a supportive environment, there will be amble opportunity to develop with the firm and to undertake continued professional development.The Role

Geo-referencing and digitising features from CAD and paper plans into ArcGIS.

Desktop and contact referencing of affected parties.

Data management, collection, interpretation and analysing land data.

Inputting and maintaining data within the land system.

Verify and update relevant mapping layers.

Production and quality assurance of clear and accurate legal documentation such as, order plans, books of reference, notices, and schedules.

Site visits to conduct door knocking exercise and post notices.

Communicate clearly and compassionately with members of the public and clients.

Manage client expectations, understand programme and resources requirements for task allocation to junior members of the team.

Time management of time sheers for junior members of the team and providing assistance to the project manager with end of month invoicing.

Attendance of client/stakeholder meetings.

What we are looking forWe would ideally like you to have Relevant bachelor’s or master’s degree in geography/planning or extensive work experience, in the production of books of reference, order plans, notices, and schedules and managing junior members of a team. Along with, knowledge of projects involving use of compulsory purchase would be an advantage (such as, Transport and Works Act, Compulsory Purchase Act, and the Planning Act). It is key that you are a competent GIS user (preferably ArcGIS) who is able to collect, interpret and use land. Valid UK driving licence and willingness to travel to rural and urban land referencing locations.What next?To apply click the button below. Or to find out more give Ryan a call on 01780 480 530 or email

Business Development Manager - Gates & Barriers

Job Title: Business Development ManagerLocation: Home based with travelSalary: 50k-55k + car (or car allowance) + 1/4 bonusCOMPANYOur client is a well-established company with sites across the UK that maintain and repair Roller Shutters, Automatic doors Automatic Gates, Barriers, Turnstiles, Blockers and Bollards. The Company is continuing to grow at an exciting rate due to their excellent reputation and trusted expertise in their field. As a result, they are looking for engineers in all areas of the UK.ROLE

Develop new sales leads and convert to installations.

Surveying of site and creating accurate job costings using the BGB costing sheets with agreed margins to create quotations for customers.

Provide a clear scope of work to the installation department project lead to facilitate a clean, efficient installation.

responsible for reporting all monthly business forecasts to the BGB sales Director.

Responsibility for developing business relationships with customers and maintaining such relationships.

Ensuring all prospective jobs are logged on the C4 Windows CRM system so that reports and analysis can be generated based on sales/costs and margins.

Be accountable for customer satisfaction through quality of the sale and precise communication.

To support the BGB company strategy and drive this forward in the Business Development process.

Be continually aware of the changes in compliance and product development.

Additional bonus scheme for selling maintenance with installation sales.

Assist Colleagues as and when required or directed by line manager.

EXPERIENCE

Experience with the surveying and the sale of Automatic Gates and Barriers is a necessity for this role.

Other additional sales experience is an advantage.

Experience in front line sales with excellent conversion rates with proven track record.

Professional approach

Personality- Self Motivated, Drive, Energy and Enthusiasm

Good knowledge of BGB Product Range.

Exceptional communication skills and the ability to deliver exceptional customer service.

Be a self-starter with proven ability to multitask, while demonstrating excellent organisational skills.

Professional approach always

Commitment to deliver as expected.

High attention to detail.

Appropriate Business attire to be always worn.

Customer focused.

Full Clean Driving Licence

Role: Service Desk AnalystLocation: BirminghamRate: 130 p/dDuration: 3 Months initial contractHays Technology is looking for a service desk analyst to join an exciting client’s team. You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base.What you will be doing:

Act as the first point of contact for IT-related queries via phone, email, and ticketing system.

Accurately log, categorise, and prioritise incidents and service requests.

Troubleshoot and resolve issues related to hardware, software, user accounts, and connectivity.

Escalate complex issues to 2nd/3rd line support or external vendors as appropriate.

Ensure timely and clear communication with users throughout the ticket lifecycle.

Support the Head of IT Operations in developing and maintaining a user-friendly IT knowledge base.

Identify recurring issues and contribute to root cause analysis and problem management.

Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities.

Maintain accurate asset and configuration records.

Collaborate with other IT teams and third-party suppliers to ensure seamless service delivery.

Support site visits and remote troubleshooting when required.

What we are looking for:Essential:

Proven experience in a service desk or IT support role with hands-on diagnosis and troubleshooting.

Strong customer service orientation with excellent communication skills.

Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications.

Experience using IT service management tools

Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.

Understanding of ITIL principles and service management best practices.

Proactive and self-motivated with a continuous improvement mindset.

Empathetic and patient when dealing with users of varying technical ability.

Detail-oriented and methodical in approach to technical troubleshooting and documentation.

Collaborative team player who contributes to a positive working culture.

Desirable:

Experience with Microsoft Intune, Azure AD, and endpoint management.

Data processing and reporting skills (Excel, PowerBI)

Familiarity with knowledge-based platforms and documentation standards.

Experience supporting hybrid working environments and remote users.

No qualification required

What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)

Business Development Manager

Red Recruitment is recruiting a Business Development Manager to join our client, a telecoms and technology company who are recognised as a leader in their field.In this position, you will play a critical role in driving growth by identifying, targeting, and converting new business opportunities. This is a high-impact, results-driven role suited for a dynamic, self-motivated sales professional who thrives in a fast-paced environment and has a strong track record in B2B technology sales.This position is fully remote and the salary is 50,000 per annum.Package for a Business Development Manager:

Salary: 50,000 per annum + uncapped commission

Hours: Monday - Friday, 9am - 5.30pm

Contract Type: Permanent

Private medical insurance

Referral programme

Key Responsibilities of a Business Development Manager:

Proactively identifying and prospecting new business opportunities across target sectors

Building and managing a robust sales pipeline using a consultative selling approach

Developing strong relationships with key decision-makers, including C-level executives

Delivering compelling presentations and proposals tailored to customer needs

Collaborating with internal teams to ensure seamless onboarding and customer satisfaction

Meeting and exceeding monthly, quarterly, and annual sales targets

Key Skills and Experience of a Business Development Manager:

Proven success and experience in a new business B2B sales role, ideally within Connectivity, Networks, UC & Voice, Contact Centre, IT & Cloud, or Cyber Security, is required

You should have excellent communication, negotiation, and presentation skills

You will be highly self-motivated with a hunter mentality and goal-oriented mindset

Having a clear understanding and working to a clear Sales Process and methodology is essential

Being CRM proficient (e.g., Salesforce, HubSpot) and having pipeline management skills

A full UK driving licence is required

If you are interested in this position as a business development manager and have the relevant skills and experience required, please apply now!Red Recruitment (Agency)

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Frequently asked questions

What types of Customer Success & Account Management jobs are available in Birmingham?

You can find a variety of roles including Customer Success Manager, Account Executive, Client Relationship Manager, and Customer Support Specialist, all specializing in IT and technology sectors within Birmingham.

Do I need specific IT knowledge to apply for Customer Success & Account Management roles in Birmingham?

While not all roles require deep technical expertise, having a solid understanding of IT products and services can significantly improve your chances. Many employers prefer candidates who can bridge the gap between technical teams and customers.

How can I improve my chances of getting hired for these roles in Birmingham?

Tailor your resume to highlight relevant experience in customer success or account management, IT knowledge, and strong communication skills. Additionally, gaining certifications in CRM software or IT service management can be beneficial.

Are these Customer Success & Account Management jobs in Birmingham suitable for remote or hybrid work?

Many companies in Birmingham offer flexible working arrangements including remote and hybrid options. Job listings on Haystack will specify the work model, so be sure to check each posting for details.

How often are new Customer Success & Account Management jobs posted for Birmingham on Haystack?

We regularly update our listings with new opportunities from across Birmingham. Check back frequently or subscribe to job alerts to stay informed about the latest roles.

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