Customer Success & Account Management Jobs in Belfast

Technical Support Specialist - Belfast
Full-time | Hybrid

This is your chance to join a fast-growing cloud security company at the cutting edge of protecting modern cloud environments. Their platform delivers real-time insights, proactive threat protection, and advanced runtime security, helping some of the world’s most innovative organisations secure their infrastructure.

We’re looking for a Technical Support Specialist with a strong cloud and security background to provide world-class support, troubleshoot complex technical issues, and ensure customers get the very best from our solutions. You’ll work closely with engineering and product teams while building lasting relationships with clients.

Responsibilities:

Provide timely, accurate support via Slack, chat, and email.
Troubleshoot and resolve technical issues, escalating to R&D/Product when needed.
Build trust with customers by educating them on features and providing clear solutions.
Document fixes and maintain support knowledge base.
Continuously grow your technical expertise in cloud, security, and support best practices.

Experience:

1-3 years’ experience in Technical Support, Technical Account Management, or Escalation roles (not internal IT).
Strong technical skills in MySQL, Linux, networking, and Kubernetes
Familiarity with Docker, cloud platforms, and containerisation.
Experience using OpenSearch, Grafana, or similar tools for troubleshooting.
Background in cybersecurity, especially cloud security, is a big plus.
Excellent communication skills, adaptable and eager to learn.
Degree in Engineering, Cybersecurity, or related field (or equivalent experience).

Please apply now if you are meeting the above criteria, or contact Andrew Harrison directly.

Skills:
MySQL Linux Networking Kubernetes Cloud Support

Benefits:
Work From Home

Digital Customer Success - Tool Implementation

Job Title: Digital Customer Success - Tool Implementation

Ocho People are proud to be partnering with their client, a leading cyber security vendor, as they continue to scale their Customer Success function globally.

We are seeking a Digital Customer Success - Tool Implementation specialist to support the delivery and optimisation of digital customer engagement and onboarding initiatives. This role will focus on improving how customers interact with the platform through enhanced in-app experiences, data insights, and digital engagement strategies.

Key Responsibilities

Implement and optimise digital customer engagement tools to support onboarding and product adoption
Design and improve in-app customer journeys and digital experiences
Analyse customer behaviour and usage data to identify opportunities to improve engagement
Work closely with Product, UX, and Customer Success teams to deliver a seamless customer experience
Identify opportunities to automate and scale digital customer engagement initiatives

Experience Required

Experience in Digital Customer Success, Customer Experience, or Product Adoption roles
Strong understanding of digital customer engagement tools and platforms
Experience working in SaaS or cyber security environments is beneficial
Strong analytical and stakeholder management skills

This is an exciting opportunity to join a high-growth cyber security organisation and play a key role in shaping its digital customer engagementstrategy.

Skills:
customer success Implementation

Benefits:
Work From Home

Senior Implementation Consultant

Senior WMS Implementation Consultant

Location: UK (Travel Required)

Our client, a leading SaaS organisation in the supply chain and warehouse technology space, is seeking a Senior WMS Implementation Consultant to lead complex, enterprise-scale warehouse deployments for global customers.

This is a hands-on, client-facing role where you’ll take ownership of functional design, configuration, and delivery - working directly within live warehouse environments to ensure successful system adoption.

The Role

Lead end-to-end WMS implementations from discovery through to go-live and hypercare
Run workshops with operational stakeholders, translating warehouse processes into system solutions
Configure, test, and validate WMS and labour management solutions
Support UAT, issue resolution, and system optimisation alongside engineering teams
Provide on-site support during warehouse go-lives, including cutovers and stabilisation
Work directly with warehouse teams (receiving, picking, packing, dispatch) to embed solutions
Act as a senior solution authority across multiple global deployments

What We’re Looking For

5+ years’ hands-on WMS implementation experience with multiple go-lives
Strong understanding of warehouse operations (inbound, inventory, picking, dispatch)
Experience working on-site in distribution centre environments
Proven ability to configure, test, and troubleshoot WMS platforms
Strong SQL skills and understanding of integrations / data flows
Experience working with RF devices, voice picking, or warehouse automation
Comfortable working in fast-paced, operational environments (including shifts / travel)

Why Apply?

Work on mission-critical warehouse transformations with global clients
Join a high-performing professional services team
Influence delivery practices and product evolution
Be part of a growing international SaaS organisation

Please apply now if you are meeting the above criteria or contact Andrew Harrison directly.

Skills:
Implementation Consultant WMS SQL Deployment Systems Logistics

Benefits:
Work From Home

Oracle EPM Support Specialist

Huron Consulting Services UK Limited

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future.

We are seeking Oracle EPM specialists who can combine technical expertise with a client-first mindset to deliver exceptional managed services for our Oracle EPM Cloud clients. This position requires providing support to the managed services team, addressing client concerns, and ensuring the delivery of exceptional quality service. The ideal candidate should possess a strong understanding of Oracle EPM Planning and Budgeting technical aspects, demonstrate strong problem-solving abilities, and exhibit commitment to customer satisfaction.

Your Role:A Technical Expert Driving Client Success

As a member of our Belfast-based service delivery team, you will go beyond basic troubleshooting to become a trusted advisor on Oracle EPM optimization and continuous improvement. Responsibilities may include:

Assisting in the day-to-day operations of managed services, ensuring timely resolution of client issues
Providing support to the Oracle managed services team, including troubleshooting and problem resolution.
Maintain strong relationships with clients, understanding their needs and ensuring satisfaction.
Monitor service performance metrics and assist in implementing strategies for continuous improvement.
Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
Stay up to date with the latest Oracle updates and industry trends to provide informed support to clients.
Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
Prepare and present regular reports on service performance and client satisfaction to senior team members.

The Profile We’re Looking For:Client -Focused Oracle EPM Specialists

We are looking for candidates who combine technical expertise with a passion for client success. Required background includes:

Minimum 6 years of experience in Oracle Support Services or similar roles.
Proven expertise in Oracle EPM, to include hands-on experience with incidents and service requests, as well as configuration changes and enhancements specifically related to Enterprise Planning & Budgeting (EPBCS) and Profitability and Cost Management (PCM) is essential. Experience related tp GCCS and ARC are preferred.
A solid understanding of the broader Oracle EPM modules to ensure effective integration and support, with at least one certification (Level 2 Support).
Experience with data modeling, data warehousing, and ETL processes to support reporting and analytical requirements.
Understanding of US and Canada consolidation functions.
Knowledge f ITIL or other service management frameworks.
Strong problem-solving ability, excellent communication, and a customer-focused mindset is essential.

Equal Opportunity & Compliance

Huron is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace. All employment decisions are made without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status.

In connection with your application, we will process your personal data in accordance with our privacy policy.

Benefits:
Group Life Assurance Gym Medical Aid / Health Care Paid Holidays Pension Fund Performance Bonus

Product Support Engineer

Location: BELFAST ARNOTT HOUSE, United Kingdom

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and thats why we offer you the flexibility to do whats important to you; whether thats part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Imperva, a Thales company (CPL) is looking for a highly motivated, hands-on experienced Product Support Engineer to join our team in Belfast.

The Product Support Engineer will report directly to the Technical Product

Support Team Leader and will be responsible for providing best-in-class technical support.

As a PSE you will provide technical support services for CPLs customers, partners and prospects supporting a business critical security product deployed in enterprise clients from various business sectors such as Insurance and Finance.

Responsibilities

Diagnosis and investigation of complex technical problems, identify root

cause and provide effective solutions.

Manage critical and high visibility customer issues.

Act as a subject matter expert for customers in security.
Work directly with our Escalation Teams to resolve issues in the field.
Act as a focal point for technical issues and make sound decisions quickly.
Understanding and documenting customer requirements, managing

expectations, and providing excellent customer service.

Key Requirements

Excellent communication (written and verbal) and interpersonal skills.

Excellent analytical and problem-solving skills with a strong sense of

customer commitment.

Highly motivated self-starter and team player who enjoys sharing

knowledge and experience with peers.

Ability to build relationships and collaborate effectively with Escalations Team, Technical Account Management, Sales and Customer Success.

Ability to write technical documentation and knowledge base articles

suitable for external publication.

Ability to prioritize based on data and problem severity or business impact.

Essential:

3+ years of experience in any of the following areas:

Technical Support
Information Security
QA (Security/Network products)
Cloud Services
Good knowledge and understanding of networking.
Good knowledge and experience of Linux (CLI experience preferred).
Knowledge and understanding of Databases including Oracle, MSSQL or

similar technologies.

AWS, GCP, Azure or cloud computing platform experience

Desirable

BSc. degree in Computer Science or related field

Advanced certifications such as CISSP/CCNP/DBA etc.
Working experience of tcpdump, Wireshark and other sniffing tools.
Knowledge in programming or the ability to read/write pseudo code.
Experience in SQL query writing.
Scripting ability in any scripting language (e.g. Python/Bash).
Experience of Knowledge Centric Support (KCS).

In line with Thales’ Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!

Telesales Account Manager

Brook Street Recruitment is partnering with a leading digital marketing business to recruit ambitious, experienced Telesales Account Managers to join a high-performing Belfast team.

If you’re a proven sales performer who thrives on growing accounts, building relationships, and driving revenue, this is an opportunity to retain existing clients while unlocking significant earning potential with new businesses.

Why This Role Stands Out

Uncapped commission - realistic OTE 50k+
Proven, in-demand digital products that clients already value
Clear progression path - the majority of leaders promoted internally
Incentives that reward performance - including luxury trips

The Role
You’ll manage and grow your own portfolio of customers, acting as a trusted digital marketing advisor. Your focus will be on maximising client ROI, strengthening relationships, and increasing long-term account value.
This is not transactional telesales - it’s consultative selling with real ownership and impact.

Responsibilities

Managing and developing an existing customer base to exceed retention and revenue targets
Identifying upsell and cross-sell opportunities across a full suite of digital solutions
Delivering insightful account reviews, using performance data to drive client decisions
Building strong, lasting relationships and becoming a go-to partner for your clients
Creating and executing account growth plans to maximise spend and value
Collaborating with internal teams to ensure seamless delivery and client satisfaction
Keeping your pipeline and activity accurately updated in CRM systems

Criteria

A consistent track record of hitting or exceeding sales targets
Experience in telesales, account management, or consultative sales
Strong understanding of digital marketing / online advertising (or the ability to learn quickly)
Excellent communication skills - able to simplify complex solutions into clear value
A proactive, resilient, and results-driven mindset
Strong relationship-building and stakeholder management skills

What’s in It for You

Basic salary up to 29,000 (DOE)
Uncapped commission - OTE 50k+
Gold Award Incentive - luxury 2-day trip to the Algarve
Career development - structured progression and Aspire training programme
Exclusive discounts across 900+ retailers
Wellbeing support - gym discounts, eye care, mental health resources
Enhanced pension & life insurance
Employee Assistance Programme (24/7 support)
A genuinely supportive, high-energy team environment

Working Hours

Monday-Thursday: 8:30am - 5:00pm
Friday: 8:30am - 4:00pm
No weekends

Ready to Take the Next Step?
If you’re a driven sales professional looking for high earnings, career growth, and a portfolio you can truly develop, we’d love to hear from you.

Apply now or send your CV to Colleen Farquharson via the link.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Field Interviewer - Car Required – Part Time (Antrim)

A Day in the Life of an Ipsos Field Market Research Interviewer

Imagine it:

It’s Wednesday afternoon. You’ve enjoyed your day, and now it’s time for your shift as a Field Market Research Interviewer! You’re heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three you’ve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm.

You hop in your car - you’ll need that, business insurance and a valid driver’s licence for this job - and head to a neighbourhood nearby. Your mission? Chatting with people about their opinions and experiences - right at their doorstep! You’ll be going door-to-door, inviting people to participate in surveys. Don’t worry; we provide all the training you need to feel confident approaching people, even if they weren’t expecting a visit. And to make things easier, we offer mileage reimbursement for your travels.

You’ll use a company-provided tablet to record their answers, so no need to worry about paperwork. And the best part? You’re making a real difference! The information you gather helps businesses and organisations make decisions that impact your community.

What else makes Ipsos special?

We’re committed to creating a diverse and inclusive workplace. Ipsos has been recognised by The Times as one of the top 50 companies for gender balance in the UK for two years running!
We provide award-winning training, setting you up for success.
We’re socially conscious and committed to making a positive impact. Our BELONG networks help create a welcoming and inclusive environment for everyone.
We’re dedicated to environmental, social, and governance (ESG) principles, striving to minimise our environmental footprint and promote sustainability.

Plus, as an Ipsos interviewer, you’ll enjoy access to:

Ipsos More: A fantastic platform offering discounts on everything from clothing and holidays to household goods and everyday shopping essentials. Treat yourself while saving money!
Ipsos Wellbeing: A dedicated resource to support your wellbeing, with tips and advice on staying active, eating well, and practicing mindfulness.

This job might be for you if:

You love meeting new people and hearing their stories.
You’re comfortable striking up conversations and putting people at ease, even in unexpected situations.
You’re looking for a part-time gig that lets you choose your hours (at least 12 hours per week in pre-booked 6-hour shifts) and be your own boss.
You’re passionate about your community and want to have a voice in shaping its future.

Sound like a good fit? Apply now and join our team of Market Research Interviewers.

Field Interviewer - Part Time (Antrim)

A Day in the Life of an Ipsos Field Market Research Interviewer

Imagine it:

It’s Wednesday afternoon. You’ve enjoyed your day, and now it’s time for your shift as a Field Market Research Interviewer! You’re heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three you’ve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm.

You hop in your car - you’ll need that, business insurance and a valid driver’s licence for this job - and head to a neighbourhood nearby. Your mission? Chatting with people about their opinions and experiences - right at their doorstep! You’ll be going door-to-door, inviting people to participate in surveys. Don’t worry; we provide all the training you need to feel confident approaching people, even if they weren’t expecting a visit. And to make things easier, we offer mileage reimbursement for your travels.

You’ll use a company-provided tablet to record their answers, so no need to worry about paperwork. And the best part? You’re making a real difference! The information you gather helps businesses and organisations make decisions that impact your community.

What else makes Ipsos special?

We’re committed to creating a diverse and inclusive workplace. Ipsos has been recognised by The Times as one of the top 50 companies for gender balance in the UK for two years running!
We provide award-winning training, setting you up for success.
We’re socially conscious and committed to making a positive impact. Our BELONG networks help create a welcoming and inclusive environment for everyone.
We’re dedicated to environmental, social, and governance (ESG) principles, striving to minimise our environmental footprint and promote sustainability.

Plus, as an Ipsos interviewer, you’ll enjoy access to:

Ipsos More: A fantastic platform offering discounts on everything from clothing and holidays to household goods and everyday shopping essentials. Treat yourself while saving money!
Ipsos Wellbeing: A dedicated resource to support your wellbeing, with tips and advice on staying active, eating well, and practicing mindfulness.

This job might be for you if:

You love meeting new people and hearing their stories.
You’re comfortable striking up conversations and putting people at ease, even in unexpected situations.
You’re looking for a part-time gig that lets you choose your hours (at least 12 hours per week in pre-booked 6-hour shifts) and be your own boss.
You’re passionate about your community and want to have a voice in shaping its future.

Sound like a good fit? Apply now and join our team of Market Research Interviewers.

Customer Service Advisor (Ballyclare)

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

£27,976.00 annual salary
Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
Cut down on daily expenses - less spent on travel, lunches and workwear
Ideal for maintaining a work life balance while still being part of a team
Details
Start date: Various start dates from June 2026
Location: Natwest. Belfast City Centre
Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00
Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

*Please note that after successful completion of an assessment an interview via teams will take place\

Firstly, what you get from *us!

Perks at Work – Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.

Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

Supporting the bank’s way of working to help as many customers as possible
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you’ll need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Customer Service Advisor - Natwest/Ulsterbank Belfast (Carryduff)

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

£27,976.00 annual salary
Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
Cut down on daily expenses - less spent on travel, lunches and workwear
Ideal for maintaining a work life balance while still being part of a team
Details
Start date: Various start dates from June 2026
Location: Natwest. Belfast City Centre
Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00
Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

*Please note that after successful completion of an assessment an interview via teams will take place\

Firstly, what you get from *us!

Perks at Work – Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.

Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

Supporting the bank’s way of working to help as many customers as possible
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you’ll need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Customer Service Advisor - Natwest/Ulsterbank Belfast (Dundonald)

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

£27,976.00 annual salary
Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
Cut down on daily expenses - less spent on travel, lunches and workwear
Ideal for maintaining a work life balance while still being part of a team
Details
Start date: Various start dates from June 2026
Location: Natwest. Belfast City Centre
Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00
Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

*Please note that after successful completion of an assessment an interview via teams will take place\

Firstly, what you get from *us!

Perks at Work – Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.

Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

Supporting the bank’s way of working to help as many customers as possible
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you’ll need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Customer Service Advisor - Natwest/Ulsterbank Belfast

Are you ready to take your career to new heights?

Start date:

June 2025 (exact start date TBC) Location:

Natwest/Ulster Bank. Belfast City Centre

office based training and grad bay (7 weeks). Hybrid once training complete.

Great public transport links! Salary:

£12.60 p/h, £26,208.00 p/a Shifts:

Full time - 40hrs per

w

e

ek - hours worked between the hours of 07:00 and 01:00 Training Duration:

3 weeks training onsite, 4 weeks grad bay onsite Probity Requirements:

Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history. Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.

Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you‘ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank’s way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you‘ll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

We’re also looking for you to demonstrate:

Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude

What you get from us -

Perks at Work – Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Critical Illness – up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards – For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress – Here to support TP journey #priority

Customer Service Advisor- Natwest/Ulsterbank Belfast

Are you ready to take your career to new heights?

Start date:

June 2025 (exact start date TBC) Location:

Natwest/Ulster Bank. Belfast City Centre

office based training and grad bay (7 weeks). Hybrid once training complete.

Great public transport links! Salary:

£12.60 p/h, £26,208.00 p/a Shifts:

Full time - 40hrs per

w

e

ek - hours worked between the hours of 07:00 and 01:00 Training Duration:

3 weeks training onsite, 4 weeks grad bay onsite Probity Requirements:

Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history. Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.

Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you‘ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank’s way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you‘ll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

We’re also looking for you to demonstrate:

Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude

What you get from us -

Perks at Work – Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Critical Illness – up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards – For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress – Here to support TP journey #priority

Customer Service Advisor - Natwest/Ulsterbank Belfast

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team

Details Start date:

Various start dates from June 2026 Location:

Natwest. Belfast City Centre Shifts:

Full time - 40hrs per

w

e

ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements:

Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history *Please note that after successful completion of an assessment an interview via teams will take place*

Firstly, what

you

get from

us!

Perks at Work – Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Critical Illness – up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards – For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.

Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank’s way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you’ll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Values we look for you to have: Process Excellence-

Doing things well means something to you and you will always strive to improve on your work. Collaboration

You enjoy working with others and you like working as a team player. Communication-

You can speak and write clearly and in a confident manner. Emotional Intelligence

You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness-

You are able to be open to different ways of thinking and new ideas. Critical Thinking-

You are able to think logically when making decisions. Solution Orientation-

Having a forward thinking mindset focused on resolving challenges. Entrepreneurship-

Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

We’re also looking for you to demonstrate:

Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude

Disclaimer

Please be vigilant against job scams. Teleperformance will

never

contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer

Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

#priority

Customer Service - Vodafone Ireland (Lisburn)

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)

Location: Newry

Contract: Fulltime Permanent 40hours
Start Date: Monday 20th April 2026
Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training: Newry, Granite Exchange – 3 weeks

Salary: £12.71 per hour

Teleperformance , is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities.

The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account.

The Role:

The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience. The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers. Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer.

Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.

Duties:

Ability to operate effectively in a fast paced environment with constantly changing priorities.
Customer focused attitude in daily interactions.
Daily communication with your customer base via call and email
Complete necessary admin within your account base on a daily/weekly/monthly basis.
Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
Liaise with other departments within the business to ensure full resolution and ownership for your customers.
Work in partnership with our client to deliver the best overall experience for your customer.

The Ideal Candidate:

Previous Service Management experience is essential.
Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment
Highly proficient in the use of Microsoft Excel
Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
The ability to understand and communicate client requirements with a clear, positive and customer-focused message
Excellent time management skills
A good understanding of call center operations and how to utilize these to deliver client expectations
Flexibility to adapt to and manage changing and unexpected situations
Strong Negotiation Skills
Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.
An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.

To Work from Home:

You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
Need to have the ability to work from home in a private room
Equipment will be supplied while working from home
Have the ability to return to the Contact Centre when crisis ends

The Benefits:

Genuine career progression opportunities through our internal development programmes
Performance recognition schemes
28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
Sports & Social Scheme
Free on-site car parking
On-site canteen with a great variety of food and & drinks
Pure Gym – Discounted membership

Background Check Requirements:

3 years referencing history

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Customer Service Advisor