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Customer Success & Account Management Jobs in Belfast

Overview

Looking for top Customer Success & Account Management jobs in Belfast? Explore the best opportunities with leading tech companies on Haystack’s dedicated Belfast job board. Whether you're an experienced Account Manager or a Customer Success specialist, find roles that match your skills and advance your career in the vibrant Belfast tech scene. Start your search today and connect with exciting employers hiring now!
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Technical Sales Advisor
Wolseley UK Limited
Belfast
In office
Junior - Mid
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE
Salary:Competitive Salary + Bonus + Excellent BenefitsTechnical Sales Advisor - Belfast - Pipe CentreSo, who are we? We are Pipe Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.  We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!As a Technical Sales Advisor based in Belfast, you’ll be responsible for:
Contribute to the team by communicating effectively and by working to achieve shared objectives.
Deal with complex requests that require problem solving and extensive knowledge of products.
Check customers’ expectations and explain clearly when these cannot be met.
Develop and maintain strong relationships with customers and suppliers.
This is a permanent, full-time position working 40 hours per week, Monday to Friday 07:30am - 16:30pm. No weekend work required.And here’s what we’d like you to have:
​Pipe Background - Advantageous
Proven experience in sales or customer service role
Dependable team player, prepared to support in all areas of the branch with a strong work ethic.
Eagerness to learn, with a positive and enthusiastic attitude
We look forward to receiving your application!
Technical Services Engineer
Blue Zinc IT
Belfast
In office
Graduate - Junior
£26,000
RECENTLY POSTED
windows
sql
Job Title: Technical Services Engineer Location: BelfastWhy join us?If youre looking for a role thats more than just closing tickets, this could be the perfect step in your career. As a Technical Services Engineer, youll be the go-to expert for our customers helping them solve problems, discover solutions, and get the most from our products. No two days are the same: one day you might be deep diving into a bug investigation, and the next youll be working on migrations, onboarding, or creating knowledge base articles that thousands of users rely on.This role is ideal if you:
Love solving technical problems while keeping the customer at the heart of everything you do
Want exposure to a wide range of technologies and challenges
Enjoy working in a collaborative environment where your ideas and input matter
Are looking for a clear path for growth in tech support, product engineering, or operations
What youll be doing
Acting as the primary contact for customer queries across phone, email, and live chat
Troubleshooting and owning tickets through to resolution
Building strong, positive relationships with customers and colleagues alike
Learning the ins and outs of our products and becoming a trusted expert
Supporting a wide variety of areas: technical support, migrations, bespoke templates, bug investigations, and more
Liaising with internal teams and third parties to ensure smooth and timely solutions
Contributing to knowledge base articles and sharing best practice
What youll bring
Some experience with IT support or a strong technical foundation (graduates welcome!)
Familiarity with databases (SQL Server preferred), Windows OS, and Microsoft Office
Great communication skills - youre confident, approachable, and customer-focused
An organised, proactive approach to solving problems and managing your time
A genuine enthusiasm for learning new technologies and developing your skills
Nice-to-have (but not essential):
SQL Server / report writing
Experience with Freshdesk, Intercom, or YouTrack
Knowledge of web technologies
Why youll love it here
Competitive salary + pension
25 days holiday (plus bank holidays) and a ‘birthday’ holiday
Volunteer leave to help support local communities
Numerous Health and Wellbeing initiatives from cash plans to mental health support
Family is important to us so we offer enhanced maternity and paternity
Free Mortgage advice
Life Assurance and income protection
Perks and discounts including Cycle to Work
Clear opportunities for career progression, whether you want to go deeper into technical expertise, leadership, or product-focused roles
Supportive team culture where collaboration and personal growth are encouraged
Exposure to a wide range of technologies and industries
Technical Support Engineer (HVAC)
Hays Specialist Recruitment
Belfast
Hybrid
Graduate - Junior
£55,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE
Ready to Take Your HVAC Expertise Off-Site? If you love the technical side of HVAC and building services and want to progress into an office-based role, this is your chance. Whether you’re coming from a contractor, consultancy, or supplier background, you’ll join a well-established team where your input matters and no two days are the same.Your new company A leading supplier of high-performance heating, cooling, and ventilation solutions, this company has been supporting commercial and residential projects across Ireland for over 40 years. Known for its technical expertise and premium European brands, the team provides full lifecycle support from design and specification to commissioning and maintenance. They value quality, expertise, and doing things right!Your new role Based in Belfast’s Titanic Quarter, you’ll support designers and installers across NI and ROI. Expect a mix of design, estimation, and project support, plus technical sales input. The Belfast office is becoming the technical hub of the business, offering real progression into senior leadership.Key Responsibilities
Assist with HVAC design and specifications
Prepare reports, schedules, and tenders
Liaise with contractors and suppliers
Visiting sites to assist with surveys, inspections, and commissioning
Keeping up to date with building regs and the latest HVAC tech
Providing after-sales support and helping with service queries
Ensure compliance with energy efficiency standards
What you’ll need to succeed
Solid understanding of HVAC principles and mechanical systems
Ability to interpret technical drawings and specifications
Comfortable working with contractors, consultants, and suppliers
Strong organisational skills to manage multiple projects
Full driving licence and flexibility for occasional site visits and training
What you’ll get in returnThis is your chance to build a rewarding career in the growing HVAC sector, working with cutting-edge technologies and a highly experienced technical team. You’ll be joining a company that values innovation, invests in its people, and offers genuine career progression from hands-on support to leadership roles. If you’re looking to diversify your experience, deepen your technical knowledge, or move into a more strategic role, this could be the change you’ve been waiting for.
Competitive salary (based on experience)
Bonus scheme
Employee product discounts
On-site parking
Flexible holidays and Christmas closure
Ongoing training and development, including manufacturer training
Clear progression path within a growing technical team
What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can beSkills: HVAC Engineer Mechanical Engineer Air Conditioning Engineer PlumberBenefits: Highly Attractive Salary + Bonus
Technical Support Engineer (HVAC)
HAYS
Belfast
Hybrid
Junior - Mid
£55,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE
Ready to Take Your HVAC Expertise Off-Site? If you love the technical side of HVAC and building services and want to progress into an office-based role, this is your chance. Whether you’re coming from a contractor, consultancy, or supplier background, you’ll join a well-established team where your input matters and no two days are the same.Your new company A leading supplier of high-performance heating, cooling, and ventilation solutions, this company has been supporting commercial and residential projects across Ireland for over 40 years. Known for its technical expertise and premium European brands, the team provides full lifecycle support from design and specification to commissioning and maintenance. They value quality, expertise, and doing things right!Your new role Based in Belfast’s Titanic Quarter, you’ll support designers and installers across NI and ROI. Expect a mix of design, estimation, and project support, plus technical sales input. The Belfast office is becoming the technical hub of the business, offering real progression into senior leadership.Key Responsibilities
Assist with HVAC design and specifications
Prepare reports, schedules, and tenders
Liaise with contractors and suppliers
Visiting sites to assist with surveys, inspections, and commissioning
Keeping up to date with building regs and the latest HVAC tech
Providing after-sales support and helping with service queries
Ensure compliance with energy efficiency standards
What you’ll need to succeed
Solid understanding of HVAC principles and mechanical systems
Ability to interpret technical drawings and specifications
Comfortable working with contractors, consultants, and suppliers
Strong organisational skills to manage multiple projects
Full driving licence and flexibility for occasional site visits and training
What you’ll get in returnThis is your chance to build a rewarding career in the growing HVAC sector, working with cutting-edge technologies and a highly experienced technical team. You’ll be joining a company that values innovation, invests in its people, and offers genuine career progression from hands-on support to leadership roles. If you’re looking to diversify your experience, deepen your technical knowledge, or move into a more strategic role, this could be the change you’ve been waiting for.
Competitive salary (based on experience)
Bonus scheme
Employee product discounts
On-site parking
Flexible holidays and Christmas closure
Ongoing training and development, including manufacturer training
Clear progression path within a growing technical team
What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sales Assistant
Wolseley UK Limited
Belfast
In office
Junior - Mid
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE
Salary:Competitive Salary + Bonus + Excellent BenefitsTechnical Sales Advisor - Belfast - Pipe CentreSo, who are we? We are Pipe Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.  We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!As a Technical Sales Advisor based in Belfast, you’ll be responsible for:
Contribute to the team by communicating effectively and by working to achieve shared objectives.
Deal with complex requests that require problem solving and extensive knowledge of products.
Check customers’ expectations and explain clearly when these cannot be met.
Develop and maintain strong relationships with customers and suppliers.
This is a permanent, full-time position working 40 hours per week, Monday to Friday 07:30am - 16:30pm. No weekend work required.And here’s what we’d like you to have:
​Pipe Background - Advantageous
Proven experience in sales or customer service role
Dependable team player, prepared to support in all areas of the branch with a strong work ethic.
Eagerness to learn, with a positive and enthusiastic attitude
We look forward to receiving your application!
Customer Service/Customer Support (French Speaking)
Damco Solutions
Antrim
In office
Graduate - Junior
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE
Location: Belfast, UKJob Type: Contract PositionJob Description:
Looking for candidate with 6months + Years of experience in Customer Service/Customer Support.
Required customer support via telephone, e-mail and other methods in French and English.
Ensuring a high level of customer service to candidates and clients
Need to resolve customer queries on a first call resolution basis.
Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.
Following your assigned daily schedules and tasks.
Taking part in motivational activities.
Using and implementing feedback given during monitoring and coaching sessions.
Ensuring data security and upholding GDPR regulations.
Achieving all individual KPIs including AHT, QA, PPH
Required Skills:
Looking for candidate with passion about delivering outstanding customer service.
Required excellent verbal and written communication skills.
With high levels of accuracy and attention to detail in the work.
Need to have punctual and conscientious and takes pride in coming to work and coming to work on time.
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Frequently asked questions

What types of Customer Success & Account Management jobs are available in Belfast?
In Belfast, you can find a variety of roles including Customer Success Manager, Account Manager, Client Relationship Manager, Customer Support Specialist, and Customer Experience Manager within the IT sector.
Do I need specific IT experience to apply for Customer Success jobs in Belfast?
While not always mandatory, having a background or understanding of IT products and services is highly beneficial as it helps in effectively managing client expectations and providing technical support.
How can I improve my chances of getting hired for Customer Success roles in Belfast?
Highlight your communication skills, problem-solving abilities, and experience in client management. Additionally, familiarity with CRM software and IT industry knowledge will make your application stand out.
Are there remote or hybrid Customer Success & Account Management positions available in Belfast?
Yes, many companies in Belfast are offering remote or hybrid working options for Customer Success and Account Management roles to accommodate flexible work arrangements.
What is the typical salary range for Customer Success & Account Management jobs in Belfast?
Salaries typically range from £25,000 to £45,000 per year depending on experience, company size, and specific role responsibilities.
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