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Find top CONTRACT Customer Success & Account Management jobs with Haystack. Explore flexible contract opportunities that put your client relationship and account growth skills to work. Whether you’re looking for short-term or project-based roles, browse the latest openings and connect with leading companies seeking expert Customer Success and Account Management professionals. Start your contract job search today and advance your career with Haystack.

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Operations Support Officer

WELCOME TO LINAKERFor 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linakers heritage lies in our ability to design and regulate unique spaces that truly work.Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients architecture and, ultimately, an extension of your business, a part of one team.The last couple of years has seen Linaker grow exponentially and our Key Account Managers have played a key role in this growth. With big plans for 2025 and beyond, were now looking for an exceptional Operations Support Officer to join this vibrant team and help drive the business forward.ABOUT THE ROLEReporting into the Strategic Partnership Director, we are seeking a highly skilled and detail-oriented Operations Support Officer to support our client-facing operational team on a 9 month contract. This role is critical in transforming raw operational data into meaningful insights, identifying trends, mitigating service failures, and producing professional, visually compelling monthly KPI reports for our clients. The ideal candidate will have strong stakeholder engagement skills, advanced proficiency in PowerPoint, Excel, and data modelling, and a passion for turning data into actionable business intelligence.WHAT YOU WILL BE RESPONSIBLE FORData Analysis & Modelling:

Analyse large datasets to identify performance trends, risks, and opportunities across client operations.

Develop and maintain robust data models and dashboards with the Data Analyst that enable quick access to real-time metrics and operational insights.

Translate complex datasets into clear, concise insights that support decision-making by Operations and Account Managers.

Client KPI Reporting:

Produce monthly client-facing KPI reports with high levels of accuracy, clarity, and professional visual presentation.

Ensure timely delivery of reports and alignment with contractual obligations and client expectations.

Collaborate with Account Managers to understand client priorities and tailor reports accordingly

Operational Insight & Support:

Work closely with operational teams to gather relevant data and understand the context behind the numbers.

Provide regular insight reports and ad hoc analysis to support continuous improvement across service delivery.

Attend client and internal performance review meetings when required to explain findings and support discussions.

Executive Support & Administration:

Provide administrative support to Sector Directors to assist in the successful delivery of their contracts.

Support with document preparation, performance summaries, board packs, and contract-specific reporting.

Assist in tracking actions and deadlines related to strategic contract initiatives or client requirements.

Ensure all documentation is accurate, professional, and aligned with company and client standards.

KEY SKILLS

Proven experience in Facilities Management industry or operational services environment.

Advanced skills in Microsoft Excel (e.g., pivot tables, lookup functions, data modelling), PowerPoint and Word.

Strong attention to detail and ability to ensure accuracy in all reporting and analysis outputs.

Excellent written and verbal communication skills, with the ability to translate complex data into clear business language.

Experience producing client-facing reports to a high professional standard.

Strong time management skills, with the ability to work under pressure and meet tight deadlines.

Experience with CAFM systems, ideally Joblogic, FM performance frameworks, or SLA/KPI reporting.

THE PACKAGE

25 Days holiday plus bank holidays.

Competitive starting salary

Health care, life insurance and medical insurance available after a qualifying period

Customer Operations Programme Manager

Clarion Housing Group Limited

Location: Hybrid/London or Manchester Salary: London - £48,987 - £61,234 per annum / National - £45,168 - £56,461 per annum Hours: 36 per week Contract Type: Fixed Term Contract until November 2026We’re looking for a Customer Operations Programme Manager to take the operational lead for our Home Ownership team, playing a pivotal role in driving performance across the department. This role sits at the heart of the team, lading on the coordination of activities, with responsibility for managing, tracking and reporting on progress to ensure actions are delivered on time and performance is clearly understood at all levels.A strong focus on customer experience will be central to this role. You’ll use customer insight and journey mapping to understand end-to-end experiences, identify pain points and opportunities for improvement, and ensure operational activity is aligned to delivering positive, consistent outcomes for customers.You’ll provide strong programme oversight, with customer needs at the forefront of every decision, you’ll bring structure and clarity to complex activity, ensuring performance remains visible, meaningful and actionable.Working closely with key stakeholders, you’ll build trusted relationships that enable effective collaboration. Producing clear, engaging and insightful reports will be a core part of the role, helping teams understand priorities, progress and performance at a glance.You’ll bring significant experience of managing multiple programmes in parallel, alongside a strong understanding of project and programme governance. Experience of customer journey mapping, service improvement or customer experience frameworks will be key, alongside the ability to communicate clearly, influence effectively and collaborate across teams. A keen eye for detail, combined with experience of working to brand guidelines and internal standards, will ensure everything you deliver is consistent, high-quality and impactful.If you thrive in a fast-paced environment and enjoy bringing momentum, structure and assurance to complex operations while improving customer journeys, this is an excellent opportunity to make a meaningful difference.If this sounds like an opportunity for you, then please review the full role profile and behaviours before applying.Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.At Clarion Housing Group, we support the responsible use of AI.Closing Date: Monday 19th January 2026 at midnight.Interviews will take place in early February 2026.This is a hybrid role with a base location at our offices in London or Manchester. Candidates will be expected to work from the office at least 2 days a week.If you live outside the M25, your salary will be based on your location and aligned to the National pay scale.You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.Applicants must be able to travel across the region as required.This vacancy may close without notice.Diversity and InclusionWe want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Order Specialist / Demand Analyst

PermanentTheale / HomeWe have an exciting opportunity for an Order Specialist/Demand Analyst to join our busy Team.The Order Specialist/Demand Analyst will manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be first point of contact for 3rd Party customers advising on status of applications and drive the process to ensure fastest time to revenue is achieved.Support Demand Analysts with processing Anchor Tenant demand, and be responsible for receiving, validating, accepting or rejecting demand requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within our scope and budget. Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery.Key responsibilities of the Order Specialist/Demand Analyst include:

Manage 3rd Party Applications and manage 3rd party applications from non-Anchor Tenants through the Right of First Offer process as defined under the MSA.

Create, update, maintain, and issue progress reports to all stakeholders including status updates to customers. Collaborate with internal stakeholders and provide support on any customer information required to assist in the delivery of the services required.

Be the first point of contact for customers and build relationships as necessary and promote us as the first choice of network provider.

Manage offer letters and quotes to customers ensuring costs are accurate and timely. Ensure customer POs are received, correct, and in place prior to accepting and initiating orders.

Work closely with Acquisition and Build PMs and contribute to the development, and continuous improvement of practices and process that enable us to provide services to the customer that is considered to be best in class.

Processing Service Order Requests (SOR. To effectively process all Service Order Requests that are received by the Demand team. Use key business reports and financial information to ensure that requests are within our business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review.

Coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request.

Change Management

Database Management

Stakeholder Management .

Support Supplier Management

Compliance & Security

The successful Order Specialist/Demand Analyst will have:

Experience in data management & Program support

Experience in working with and managing demanding customers

Experience within telecoms industry

Experienced in process creation and continuous improvement programmes Intermediate Excel skills

Evenflow/Omnix/Remedy knowledge

To apply for the Order Specialist/Demand Analyst please send your CV to (url removed)Project People is acting as an Employment Business in relation to this vacancy.

Business Development Executive

Are you a driven sales professional with a passion for building relationships and unlocking growth opportunities? Join The Royal Mint as a Business Development Executive and play a key role in driving sales and profitability within their Precious Metals division.The Role:As a Business Development Executive, you’ll be responsible for delivering revenue and gross profit growth across a portfolio of existing and new accounts. You’ll identify opportunities, build strong retailer relationships, and position products effectively through regular contact via phone, digital channels and face-to-face meetings.This is a hands-on, commercially focused role where your ability to spot opportunities, negotiate effectively and deliver excellent customer service will make a real impact.Key Responsibilities:

Manage and grow a portfolio of existing accounts, delivering against revenue and GP targets

Identify, qualify and onboard new customers, building a strong and sustainable sales pipeline

Execute retailer strategy, ensuring consistent engagement and support

Research and develop new growth opportunities, including attending trade events

Negotiate and close sales, maximising profitability at every opportunity

Support the development of annual plans, budgets and rolling sales forecasts

Monitor market trends, competitor activity and customer needs to inform strategy

Ensure compliance with distribution agreements and KYC requirements

Collaborate with internal teams including Finance, Procurement and Operations

Maintain accurate records and support CRM (D365) implementation

Experience and Skills Required:

Proven experience in business development and sales (essential)

Strong track record of negotiating and closing deals

Experience developing new products or service propositions

Commercially astute, financially and IT literate

Confident communicator, able to build relationships with internal and external stakeholders

Highly organised, proactive and able to manage multiple priorities

Innovative thinker with a problem-solving mindset

Enthusiastic, adaptable and committed to delivering excellent customer service

Benefits:

5 days of annual leave, plus the option to purchase additional leave days

9-day fortnight, giving you every other Friday off work

Onsite gym

Discounts and savings on products and services

Access to Health Cash Plan, allowing you to claim back costs for essential healthcare services including dental, optical and physiotherapy treatments.

To Apply:Please submit your updated CV demonstrating how you meet the required skills and experience.

SuccessFactors Functional Consultant

SuccessFactors Functional Consultant - Glasgow - FTC role - £100K - HybridAn opportunity for an experienced SuccessFactors Functional Consultant to join and lead a multi-disciplinary team to conclude and drive forward a new SuccessFactors implementation.Working with stakeholders, implementation teams and third party implementation partners, you’ll review the existing work and establish commercial priorities, before building and delivering a project roadmap to successful implementation.You’ll need previous experience on multiple SuccessFactors implementations, and in particular strong capability in working closely with stakeholders to understand business requirements and deliver value through the solution. You’ll have people management experience and the ability to bring your experience to bear in improving process, data management and workflows across HR business areas.This is a 12 month fixed term engagement in the first instance - there is a potential permanent role in the longer term post implementation.The role will pay up to around £100K base; it’s based in Glasgow. You’ll need to be in the office a day a week or so. For more details and a confidential discussion please contact Justin Sleep with a copy of your resume.

Customer Network Manager

Network Manager/ Customer Success/ Relationship Manager/ Account Manager/ Client Engagement/ Community ManagerTitle: Customer Network ManagerLocation: London (2x per week)Salary: up to 60k+ benefitsSector: IT Consultancy / Technology ServicesNOTE - THIS IS A 12MONTH FIXED TERM CONTRACTThe OpportunityWe’re working with a well-established IT consultancy that partners with large organisations to deliver complex technology and digital transformation programmes.They are looking to hire a Customer Network Manager. This role is all about building trusted relationships, creating meaningful experiences for senior technology leaders, and strengthening long-term engagement across current and former clients.Network Manager/ Customer Success/ Relationship Manager/ Account Manager/ Client Engagement/ Community ManagerWhat You’ll Be Doing

Build and maintain trusted, one-to-one relationships with senior technology leaders across the UK

Design and deliver engaging regional events such as roundtables, dinners, workshops etc

Identify engagement risks and proactively re-engage members

Collaborate closely with consulting, delivery and marketing teams to ensure alignment

Maintain accurate records of engagement and activity using CRM tools

What We’re Looking For

5+ years’ experience in community management/ customer engagement/ relationship management/ customer success/ account management or similar within a B2B environment

Proven experience working with senior stakeholders

Background in hosting executive-level events

Excellent communication and relationship-building skills

Nice to Have

Background in IT/ Tech/ SaaS/ similar

Experience with customer communities, alumni networks or advocacy programmes

Familiarity with CRM platforms (e.g. HubSpot)

Network Manager/ Customer Success/ Relationship Manager/ Account Manager/ Client Engagement/ Community Manager

Salesforce Consultant - £450/Day - Home Based

Mason Frank International

Salesforce Consultant 12-Month Contract Outside IR35 RemoteWe’re supporting a global organisation, that is looking for a Salesforce Consultant to lead the design and delivery of custom Experience Cloud portals that provide seamless, intuitive customer experiences. This is a greefield implementation where you’ll shape user journeys, create engaging interfaces, and configure Salesforce to deliver a connected digital ecosystem.You’ll work closely with stakeholders to understand requirements, translate them into elegant portal designs, and ensure the solution is scalable and user-friendly. Your role will also involve optimising navigation, branding, and accessibility while integrating third-party tools for a fully streamlined experience.Key Responsibilities

Lead requirements gathering and design user-centric Experience Cloud portals

Configure and optimise Experience Cloud, Sales Cloud, and Service Cloud

Create custom themes, navigation, and responsive layouts for intuitive interfaces

Build workflows and process automations to enhance customer engagement

Support integrations with third-party platforms

Deliver user training and produce tailored training materials

Collaborate with stakeholders across multiple business functions

Community affairs manager

Title / Position: Community Affairs ManagerLocation: supporting sites in the areas of: London, Wales and Leeds. Around 30% of the time will be travelling, equally divided.Type: ContractTop Must-Haves:

Extensive experience in community and local government affairs, preferably with a focus on large infrastructure and construction projects.

Experience presenting/meeting and building trust with diverse stakeholders including government officials, community leaders, non-profits, environmental groups, STEM education partners and students in a variety of environments (rural, suburban and urban).

Ability to thrive in a fast-paced multinational environment working across multiple lines of business.

Experience managing contractors, agencies, and/or other third parties.

Strong team player with excellent interpersonal skills.

Ability to communicate and work in English.

Job Description:Responsibilities

Local stakeholder & community engagement

Act as the primary point of contact between datacenters and local communities in the UK.

Build and maintain strong relationships with local stakeholders, including residents, NGOs, businesses, and municipal actors (e.g., Authorities Having Jurisdictions, mayors).

Support government engagement at local and regional levels, ensuring clarity on roles, expectations, and processes.

Community Strategy & Social Impact

Create and implement location specific community strategy plans aligned with mission and CO+I priorities.

Coordinate qualitative (e.g. community listening sessions) and quantitative data collection and turn into actionable insights to understand community needs, risks, and opportunities.

Reputation, Risk & Issues Management

Monitor and address community concerns proactively; support complaint management and crisis related communications.

Coordinate hyper local narratives in collaboration with Comms.

Ensure consistent, transparent, and community informed messaging across internal and external channels.

Support storytelling efforts to highlight program impact, foster trust, and strengthen social license to operate.

Program Delivery & Execution ExcellenceInternal & Cross Functional Collaboration

National travel approximately 30% and limited international travel.

Software Trainer / IT Trainer

Software TrainerLondon£35,000 18-month fixed term contract We have an exciting opportunity for a training / IT professional to join our team and design, develop and deliver high-quality software training. With experience in a similar role, you will be accustomed to identifying skills gaps and training needs through a comprehensive Software Training Needs Analysis (TNA) and create engaging, up-to-date training programmes, materials and documentation for individuals to ensure that they are all able to access the software used. As a Trainer, you will feel at ease providing training sessions using various methods, including in-person sessions, one-to-one coaching and virtual webinars. Youll be expected to review and evaluate training and relevant feedback to ensure that the training meets the necessary requirements and report on findings to highlight areas of strength and improvement. In this varied role, there will be several topics to cover including:

Core desktop applications (Microsoft Office 365 suite: Word, Excel, PowerPoint, Outlook, Teams, SharePoint)

New software and in-house enterprise systems

UK GDPR and Data Protection, online safety and security best practices

Were looking for an individual with experience designing and delivering software training to end-users, demonstrating an understanding and experience of the full training cycle, from TNA and design through to delivery and evaluation. Youll be confident training both small and large groups, across different functions and seniority levels using a variety of training materials including user manuals, video tutorials, and e-learning content. Educated to degree level or equivalent experience in an IT, Education or Learning & Developing role, youll be a confident communicator who can adapt to unexpected challenges and encourage engagement during trainingOur Culture, Values and BenefitsThank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups.

Digital Facilitator & Trainer - XRS

CBRE Central Functions

Digital Facilitator & Trainer - Extended Reality Solutions (XRS) The Extended Reality Solutions (XRS) team at CBRE delivers cutting-edge extended reality solutions for our front-line workforce. We’re seeking a versatile digital facilitator / trainer who can help drive our vision to empower CBRE’s technical teams.This role is ideal for someone who blends training expertise, facilitation skills, and digital content support. You may be a junior training delivery professional - what matters most is your ability to support users, drive engagement, and foster innovation. You’ll play a key role in implementing and enhancing our customer success framework for XRS, with opportunities to grow and shape the future of customer success management at CBREThis position is a maternity cover 12 months fixed term contract.What You’ll Do Facilitator / Trainer / Support

Deliver guided training sessions on XRS Kit usage for diverse audiences.

Tailor training approaches to ensure sessions are interactive and practical.

Respond to queries, send surveys, and gather feedback during and after training.

Maintain and update the XRS playbook with best practices.

Support account teams throughout the contract lifecycle to drive adoption.

Analyse insights from training and support activities to refine processes and enhance user experience.

Learning Design / Content Creation

Collaborate with subject matter experts to create digital workflows (e.g., Visio, Miro) for assisted/mixed reality glasses.

Assist with internal social communications and engagement platforms.

Write case studies in partnership with account teams.

Create storyboards, compile footage, and produce short showcase videos (2-4 minutes) for internal use.

Support content development for internal and client-facing materials.

Customer Success

Lead onboarding process using the Customer Success Programme framework.

Gather information from accounts teams to identify needs, opportunities, goals, and KPIs.

Develop and execute tailored success plans for clients.

Proactively monitor customer progress and engagement; resolve issues or blockers promptly.

Organise and lead bimonthly forums with key accounts and stakeholders focused on XRS solutions and adoption.

Collect feedback and identify strategies to improve adoption and overall user experience.

What You’ll Need

Bachelor’s degree (or equivalent experience) preferred.

2-4 years experience in customer-facing roles such as Customer Success, Training, or Technical Support.

Familiarity with onboarding processes and driving product adoption.

Strong facilitation and training skills, with experience delivering interactive sessions (live or virtual).

Ability to gather feedback and translate insights into actionable improvements.

Basic experience or interest in digital design tools and content creation; video editing skills are a plus.

Excellent communication and presentation skills, with a customer-first mindset.

Strong organisational skills and attention to detail; proactive and adaptable in a fast-paced environment.

Analytical thinker with creative problem-solving abilities.

Comfortable collaborating across teams and using data to inform decisions.

Nice-to-haves but not essential

Exposure to AR/MR technologies or interest in immersive solutions.

Familiarity with digital workflows and tools that support innovation.

Ability to gather customer insights and share recommendations with the team.

Enthusiasm for learning about industry trends and supporting digital adoption.

Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed).Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Service Desk Associate - 6 months - Crawley- Inside IR35

We are seeking a proactive and technically skilled Service Desk Associate for a 6-month onsite contract role based in Crawley. The ideal candidate will be the first point of contact for IT-related issues, providing timely and effective support to end users across the organization.Key Responsibilities:

Handle service desk requests including answering calls, responding to emails, and managing ticket submissions

Reset passwords and assist users in regaining access to systems

Perform basic troubleshooting for minor software issues and hardware glitches

Support configuration challenges and simple setup problems

Respond to user inquiries via phone, email, chat, or ticketing systems

Log and track IT incidents and service requests accurately

What You Will Ideally Bring:

Solid understanding of IT infrastructure and common support tools

Prior experience in a Service Desk, Helpdesk, or Technical Support role

Technical proficiency at L1.5 level

Excellent verbal and written communication skills

Contract Details:

Duration: 6 months (View for Extension)

Day Rate: Up to £135 per day (Inside IR35)

Location: Crawley

Start Date: ASAP

Service Desk Associate - 6 months - Crawley- Inside IR35

Customer Service Agent

Customer Service Agent - Temporary ContractLocation: Nottingham Contract Length: 10 weeks Start Date: Monday 2nd February 2026 End Date: Sunday 12th April 2026About the RoleAs a Customer Service Agent, you’ll deliver exceptional reactive and proactive support through our Live Chat function, using the ‘Sales through Service’ ethos. Reporting to the Customer Service Team Manager, you’ll be part of a dynamic team focused on providing award-winning service and optimising customer value.Key DetailsShifts:

4 on/3 off or 5 on/2 off (TBC)

Includes weekends

Combination of early starts (8am) and late finishes (10pm) - exact schedule TBC

Weekly Hours: 37.5 hoursWhat You’ll Do

Deliver outstanding service across all contact channels while maintaining service levels.

Maximise customer conversion and retention opportunities using marketing initiatives and ‘Sales through Service’.

Stay up-to-date with all marketing initiatives and support processes.

Communicate openly within the team and escalate issues impacting customer experience.

Resolve customer queries on first contact, considering commercial value.

Perform additional duties as required.

What We’re Looking For

Previous Contact Centre or Customer Service experience (advantageous)

Fluent English (written and spoken)

Positive attitude and strong work ethic

Flexible approach to shifts and schedules

Ability to work independently and as part of a team

Confidence in customer interactions and multitasking

Commitment to delivering quality service and going the extra mile

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Purview Implementation Support Specialist

Morgan Hunt Group Limited

Purview Implementation Support Specialist (Contract)Location: GlasgowRate: 320-350 per day (Inside IR35)Contract Length: Until end of March 2026Start: ASAPEngagement: 1x Specialist requiredWe are seeking an experienced Purview Implementation Support Specialist to support the delivery and adoption of Microsoft Purview across a large enterprise environment. This role has a strong training and capability-building focus, helping technical and non-technical stakeholders understand, use, and embed Purview effectively.Key Responsibilities

Support the implementation and ongoing use of Microsoft Purview within an enterprise data governance framework

Design and deliver learning content, user guides, and capability-building programmes

Translate complex technical concepts into clear, accessible, user-friendly materials

Provide hands-on support and guidance to users and stakeholder groups

Work closely with technical teams, data owners, and business stakeholders to drive adoption

Support governance processes aligned to RBAC models and organisational controls

Essential Skills & Experience

Strong practical understanding of Microsoft Purview

Proven experience developing training materials, learning content, or enablement programmes

Ability to communicate technical concepts clearly to non-technical audiences

Familiarity with Role-Based Access Control (RBAC) and enterprise data governance frameworks

Excellent communication, documentation, and stakeholder engagement skills

Nice to Have

Experience working in large, complex or regulated environments

Background in data governance, information management, or compliance initiatives

This is an excellent opportunity for a specialist who enjoys working at the intersection of technology, governance, and user enablement, with a long-term contract offering stability through March 2026.Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.

Technical Support Help Desk - 18247BR

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.As a Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.

To provide Service Desk support to clients via telephone and chat

Logging and updating support tickets within the Company’s Incident Management Application

Resolving support calls in a quick and efficient manner whilst meeting SLA’s

To escalate calls where necessary to the Desktop Team and/or Infrastructure Team

To complete company provided training to ensure you have what you need to fulfil your role

To keep up to date with the latest technologies utilised by the Company

To demonstrate a genuine desire to continually improve your technical knowledge and ability

Person requires:

Exceptional verbal communication skills

Excellent people skills and the ability to build relationships with customers

Strong problem solving abilities and the desire to create positive customer experiences

Great Customer Service

MS Office Products

Windows 10

iPhones

Shift Pattern: 4 days: Friday, Saturday, Sunday and Monday, night shift hours 7:00pm - 5:30am with a lunch break.Both Manpower and LM is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees / contractors to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. We welcome everyone. If you require assistance or adjustments to participate in the job application or interview process, please contact me.

Technical Support Specialist (Part Time / London)

Job Title: Technical Support Specialist (Part-time) Location:London (Farringdon - 3 x per week) Salary/Rate: Up to 232 per day Start Date: Feb 2026 Job Type: 12-month inside (IR35 contract)Please note that this is a part-time / 3-day per week roleCompany introduction:We are currently recruiting for an experienced technical support specialist for an industry leading data analytics client.Role overview: Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.Required skills or experience:

Bachelor’s Degree in Computer Science, or Degree plus two years of technical support experience, or three plus years technical support experience.

Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365.

Solid networking skills.

Hardware software installation and troubleshooting.

Active Directory fundamentals.

Mobile Device Management (Azure/Intune).

ITIL practices awareness.

Strong customer service ethic.

Excellent problem-solving skills and good organisational skills.

Responsibilities: The ideal candidate will have the following:

Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues

Proactive monitoring of laptops to identify machines in poor health,analyse where the issue lies, and find a resolution to increase laptop performance

Utilise automation opportunities to negate repetitive tasks

Use AI assistants responsibly to triage tickets, draft customer updates, summarise logs, and generate/refresh knowledge articles

Handle onboarding/offboarding workflows and processes

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.

Role: Service Desk AnalystLocation: BirminghamRate: 130 p/dDuration: 3 Months initial contractHays Technology is looking for a service desk analyst to join an exciting client’s team. You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base.What you will be doing:

Act as the first point of contact for IT-related queries via phone, email, and ticketing system.

Accurately log, categorise, and prioritise incidents and service requests.

Troubleshoot and resolve issues related to hardware, software, user accounts, and connectivity.

Escalate complex issues to 2nd/3rd line support or external vendors as appropriate.

Ensure timely and clear communication with users throughout the ticket lifecycle.

Support the Head of IT Operations in developing and maintaining a user-friendly IT knowledge base.

Identify recurring issues and contribute to root cause analysis and problem management.

Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities.

Maintain accurate asset and configuration records.

Collaborate with other IT teams and third-party suppliers to ensure seamless service delivery.

Support site visits and remote troubleshooting when required.

What we are looking for:Essential:

Proven experience in a service desk or IT support role with hands-on diagnosis and troubleshooting.

Strong customer service orientation with excellent communication skills.

Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications.

Experience using IT service management tools

Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.

Understanding of ITIL principles and service management best practices.

Proactive and self-motivated with a continuous improvement mindset.

Empathetic and patient when dealing with users of varying technical ability.

Detail-oriented and methodical in approach to technical troubleshooting and documentation.

Collaborative team player who contributes to a positive working culture.

Desirable:

Experience with Microsoft Intune, Azure AD, and endpoint management.

Data processing and reporting skills (Excel, PowerBI)

Familiarity with knowledge-based platforms and documentation standards.

Experience supporting hybrid working environments and remote users.

No qualification required

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Technical Support Engineer (API & Microservices) - Remote

Salt

Location not specified

Fully remote

Mid - Senior

£200/day - £300/day

Technical Support Engineer (API & Microservices) - Software Solution - RemoteDaily rate: £200 - £300 (Inside IR35)Duration: 9 monthsStart: 5th January 2026My client is looking for a Technical Support Engineer to join our team on a freelance basis. You will play a key role in delivering exceptional technical support for a suite of API-based software microservices and associated fintech products. This role requires strong technical capability, excellent client-facing communication skills, and the ability to operate in a fast-paced and evolving environment.Key Responsibilities

Deliver an exceptional client support experience, maintaining end-to-end accountability for resolving issues and providing timely updates.

Provide hands-on technical support for API-based microservices, troubleshooting connectivity issues, microservice interactions, software components, and network-related problems.

Diagnose and resolve technical incidents, escalating appropriately while maintaining ownership of client communication.

Liaise cross-functionally with Engineering, Product Management, Cloud Operations, and other teams to resolve complex technical issues.

Support the setup, optimisation, and ongoing management of support processes and tools, with a flexible mindset as systems evolve.

Act as the central communication bridge between the client and internal teams, ensuring updates remain accurate and consistent in a single source of truth.

Ensure all support issues are documented and recorded, and encourage clients to raise issues through formal support channels rather than informal ones (e.g., Slack).

Monitor, analyse, and report on support metrics to identify trends, performance against SLAs, and areas for improvement.

Produce monthly reports to track support KPIs and service performance over time.

Develop and maintain documentation, including support processes, troubleshooting guides, FAQs, and knowledge articles.

Contribute to a culture of continuous improvement, internal knowledge sharing, and operational excellence.

Build and maintain strong client relationships, ensuring high customer satisfaction.

Stay informed on the latest developments in our product and service offerings.

Skills & Attributes

Strong interpersonal and client-facing communication skills.

Impeccable written and spoken English.

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

Proven experience as a Technical Support Engineer (preferably in a large organisation).

Strong technical proficiency in APIs, microservice architectures, software development fundamentals, and network troubleshooting.

Flexible mindset capable of balancing interim processes with a long-term, scalable vision.

Excellent analytical and problem-solving abilities.

Ability to clearly articulate technical concepts to non-technical stakeholders.

Self-motivated, able to work independently or as part of a team.

Strong client-focus and a commitment to delivering world-class support.

Professional, friendly, and highly detail-oriented.

Experience supporting large enterprise clients.

Preferred Qualifications

Experience with Accounting and/or AI-related technologies.

Familiarity with support ticketing systems and CRMs (e.g., Salesforce, ServiceNow).

Certifications related to technical support, SRE, cloud operations, or relevant technologies.

Experience with observability tools such as Grafana or New Relic.

Fluency in French or German (strong bonus).

Experience collaborating with Legal, Public Affairs, or Communications teams.

Background in Account Management or Client Success.

Team Structure & Logistics

You will join a team of four Support Engineers, operating on a weekly on-call rotation (approximately once every 4 weeks).

During your on-call week, you must be contactable during bank holidays for incident response.

Coordination of annual leave with other team members is expected to ensure full coverage.

*Rates depend on experience and client requirements

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